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“Nice hotel, close to airport” 4 of 5 stars
Review of Ole - Sereni Hotel, Nairobi

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Ole - Sereni Hotel, Nairobi
4.5 of 5 Hotel   |   Mombasa Road, Nairobi 00500, Kenya   |  
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Hotel amenities
Ranked #22 of 96 hotels in Nairobi
Perth, Australia
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
“Nice hotel, close to airport”
4 of 5 stars Reviewed October 18, 2013

Located 10 to 15 minutes from JKI airport, so convenient location that avoids the Mombasa rd traffic issues going into Nairobi. Nice hotel, good facilities, rooms okay, bathroom is a little small. Overlooks Nairobi national park. Nice bars and restaurants, great buffet breakfast . Staff very friendly. Currently major road upgrades taking place outside hotel, which ruins the view to the city a little, no noise impact at all. The best views are from the Waterhole verandah bar looking over the park, beautiful spot for a quiet drink or meal. Good hotel, perhaps a little over priced.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, October 20, 2013
Thank you for takign time to give us your feedback.

We do apologise on the noise pollution from the road works and some jobs carried out internally.

We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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491 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Montreal
1 review
4 of 5 stars Reviewed October 18, 2013

The hotel is conveniently located near the airport. The health club has a full gym with modern Equipment. The food is very good. The restauranthas an outdoor patio with a view on the Nairobi National Park. The gym is big with modern equipment both for cardio and weights. The infinity pool is nice and relaxing. The only drawback is that the windows and doors are not soundproof at all. For rooms facing the front, you have the highway traffic noise and for rooms facing the back (the National Park), there are people having supper and drinks on the patio who talk loudly. And you can hear all that is going on the the corridors, including doors opening and people walking at all hours of the day and night, especially airline crews that use the hotel due to its location.

But the best part by far is the Eagles Club located on the top floor. The bar area is beautifully decorated and the restaurant is simply fantastic. It had been a long time since I had such a wonderful meal. The food is delectable and well-presented. It is haute cuisine that would make the envy of any French restaurant. I have stayed at all the hotels in Kenya over the last 10 years on business and I have eaten at all the restaurants. I can without hesitation that the Eagles Club restaurant is the best by far.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, October 20, 2013
I sincerely thank you for taking time to give us your review.

We are in the process of placing sound proof windows across all guest rooms. We thank you for pointing it out.

I am thoroughly pleased and humbled by your reviews about Eagles. A lot of time and effort has into making this outlet as the jewel of our crown. We are very proud of it and even more when we hear from our guests. I will surely share your sentiments with our Team.

We hope to continue in delivering the finest product and we look forward to welcoming you back.
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Baltimore, Maryland
Senior Contributor
43 reviews 43 reviews
30 hotel reviews
Reviews in 28 cities Reviews in 28 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed October 16, 2013

I stayed 2 nights.The hotel is very close to the airport. It's very modern and clean. The outdoor seating and dinning area are very nice and look out over park land. Rooms have a balcony, which is always a good thing. I wasn't too impressed with the security. The access door to the upper floor rooms was always open and although there were a few security guards patrolling, it would be very easy to breach certain parts of the hotel wall without anyone seeing.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, October 20, 2013
Thank you for taking time to give us your review.

I am pleased that your stay was a pleasant experience apart from the security concern which we are addressing right away. Thank you for pointing it out.

We look forward to welcoming you back.
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Bozeman, MT
Senior Contributor
40 reviews 40 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed October 14, 2013

We arrived in Nairobi after a 16 hour flight from Atlanta and quick overnight in Johannisberg to find this stunning hotel abutting Nairobi National Park. Our 2 nights here were perfect. Everything about this hotel is first rate, from its African modern decor to food and service. We highly recommend Ole-Sereni!

Room Tip: Request room facing Nairobi National Park.
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, October 16, 2013
I thank you for taking time to give us your raving comments.

I am truly pleased to learn that your stay was a pleasant one and you appreciated our services.

We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm Shores, Florida, United States
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 10, 2013

The hotel was beautifully decorated and the fact that it was in the park and to be able to see animals outside while you are having breakfast was cool as heck! The beds were not very comfortable but otherwise, we had a great time at this hotel.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, October 13, 2013
I thank you for taking time to give us your positive feedback.

On your concern of "Hard Beds', we are in the process of changing them.

I am sure you will find this issue addressed during your future visits to Ole-Sereni.

We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crowthorne, Berks
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed October 10, 2013

Stayed one night while in transit from Kenya safari's before travelling to Seychelles. Had booked a room and paid extra for view over National Park. On arrival , they put us in a standrad room with view of construction site and then denied we had upgraded and would not believe us. It took three hours to resolve, involving tour operator despite us having proof. No proper apology and we lost whole afternoon. Also they had problems verifying credit card and suggested it was a problem with our cards, connection or incompetence more likely. Even suggested we pay cash ??
Food and drink very expensive and not particularly good. Not sure i would stay again.

Room Tip: Be careful what room you book, as they are building a new motorway and flyover next to hotel and sta...
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  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, October 13, 2013
Thank you for taking time to share your experience.

My sincere apologies on the series of inconveniences you had faced. I will take this up with the concerned Department right away and ensure we do not allow them to be repeated.

May i please request you to reconsider our services in future.

Once agin, our sincerest of apologies and we look forward to having you with us soon.
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Nottingham, United Kingdom
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed October 9, 2013

We stoppped over in Nairobi for one night following a safari and on our way to Mauritius for the rest of our holiday.
Nairobi roads are interesting and very busy so the hotel looked like a haven away from the hussle and bussle.A very impressive entrance,lobby and restaurants.
Pool was OK but noisy as there is a main road being built just outside .Rooms were functional and clean if not luxurious,fine for a night or two.
We ate at the eagles restaurant on the top floor overlooking the game reserve.The food was excellent and the service superb.They are trying to attract wealthy westerners and doing a good job,we could not fault the evening.
Unfortunately the roadworks started at 6.00am next morning,so no lie in. We would go back for the food but not a restful nights sleep.

Room Tip: Try and get a room facing the game reserve as it will be less noisy in the morning.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, October 13, 2013
I thank you for taking time to share your positive experience apart from the noise polllution from the roads.

We are addressing it by installing 'Sound Proof' windows and this exercise should start very soon.

I am very pleased that your Eagles experience was upto your expectations.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Ole - Sereni Hotel, Nairobi

Address: Mombasa Road, Nairobi 00500, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Nairobi
#15 Luxury Hotel in Nairobi
#16 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Ole - Sereni Hotel, Nairobi 4.5*
Official Description (provided by the hotel):
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 
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Ole - Sereni Hotel, Nairobi Hotel Nairobi

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