Stayed one night while in transit from Kenya safari's before travelling to Seychelles. Had booked a room and paid extra for view over National Park. On arrival , they put us in a standrad room with view of construction site and then denied we had upgraded and would not believe us. It took three hours to resolve, involving tour operator despite us having proof. No proper apology and we lost whole afternoon. Also they had problems verifying credit card and suggested it was a problem with our cards, connection or incompetence more likely. Even suggested we pay cash ??
Food and drink very expensive and not particularly good. Not sure i would stay again.
- Official Description (provided by the hotel):
- Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more less
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- Also Known As:
- Ole - Sereni Hotel, Nairobi Hotel Nairobi