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“GREAT PLACE TO STAY” 5 of 5 stars
Review of Ole - Sereni Hotel, Nairobi

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Ole - Sereni Hotel, Nairobi
4.5 of 5 Hotel   |   Mombasa Road, Nairobi 00500, Kenya   |  
Hotel amenities
Ranked #23 of 124 Hotels in Nairobi
Philadelphia, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
“GREAT PLACE TO STAY”
5 of 5 stars Reviewed September 5, 2013

I stayed here for several nights last week. I went on 3 safaris with the hotel. We saw so much wildlife at Nairobi National Park. We even saw a pride of 11 lions stalk and kill a zebra! Amazing. Our game driver was Benson, he was amazing, knowledgeable and he knew where to take us for the best safari experience.
This hotel is more than just a great place to stay, it is a destination for great safaris!

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, September 8, 2013
Thank you for taking time to give us your raving reviews.

I recollect us watching those extra-ordinary images of the Nairobi National Park especially the one with 11 LIONS!!!! I have not met any of our guests who had a game sighting as you did.

Thank you for acknowledging 'Benson's' efforts and we wlook forward to welcoming you back.

You just might see 12 LIONS next time:)
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637 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (191)
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San Diego, California
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed September 3, 2013

We only stayed here one night but it was lovely, a very nice first introduction to Kenya! The outdoor dining patio was great and overlooked a wide expanse of land. The breakfast was lovely and the staff were great.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, September 5, 2013
Thank you for sharing your positive feedback.

I am pleased that you had a pleasant experience.

We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kendal, United Kingdom
Top Contributor
89 reviews 89 reviews
66 hotel reviews
Reviews in 39 cities Reviews in 39 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed September 1, 2013

I enjoyed my most recent visit to the Ole Sereni and found it better than last time. It is very well located for a night or two, if you want to be near the airports and/ or the Nairobi National Park etc.
The rooms are a tad small, but fine for a short stay. The Hotel appears to have toned down its Sports Bar cum Club feel of late and maybe now recognises that a wide range of guests want to stay. Some upgrading and re vamping is taking place, including a new bar area, on the top floor, with great views. The menu, whilst not stunning, is fine and ok , quality wise. In my opinion, this hotel is a good quality three to three and a half hotel, that gives guests what they pay for ie not luxury but quite a good package, without being stunning.

Room Tip: Remember if a light and early sleeper, to avoid rooms above the open bar area, as it is quite noisy...
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, September 5, 2013
Thank you for taking time to give us your reviews.

I am glad that you have noticed the changes / upgrades we ahve been working on to enhance guest experience.

I can assure you that your future visit will encounter a delight at Ole-Sereni.

We look forward to welcoming you back.
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Washington DC, District of Columbia
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 1, 2013

Excellent access to Nairobi International Airport. Good restaurant, cordial and competent staff. Clean, modern rooms. Business center and wifi throughout. I don't think I would stay at this hotel if I needed to be in Nairobi for meetings or tourism, but it was great for the night I arrived from the airport and I will use it the night before an early morning flight out. Also has good access to game parks and other tourist activities, and packages to support travel to them.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, September 2, 2013
I sincerely thank you for taking time to give us your positive reviews.

It is truly overwhelming to hear from a satisfied guest.

We look forward to welcoming you back.
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Penang Island, Malaysia
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 1, 2013

Ole Sereni is located midpoint between city centre and the airport. If your travels take you around that area this is an ideal place to stay to avoid the truly mind-boggling traffic mismanagement in Nairobi. The hotel is located on the edge of the Nairob Game Park so ask for a room with park view. The alternative is to look over a building site and the main road.
Rooms are reasonably appointed though not huge. Air con works. Baths are OK with step-in bath shower rater than walk-in in most rooms.
Terace is lovely to sit out on after a day at work and enjoy and G and T overlooking teh park. On occasion you will see the odd giraffe, buffalo or zebra.
Food is acceptable but service is often slow. Advice, order your food, then go for your pre-dinner snifter on the terrace and get them to call you when it;s ready.

Room Tip: Park view.
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  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, September 2, 2013
Thank you for taking time to give us your reviews.

I am pleased that your stay was pleasant apart from the slow service which we will address right away.

We are in the process of upgrading the rooms layout in terms of design / finctionality and comfort.

We sincerely hope you will consider our services during your future travels to Nairobi.
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Sydney
Top Contributor
170 reviews 170 reviews
96 hotel reviews
Reviews in 107 cities Reviews in 107 cities
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed August 27, 2013

Having been through the chaos of Nairobi before the fire at Jomo Kenyatta airport, we were very pleased that our next stay was conveniently situated between the smaller Wilson airport and the main airport. The hotel met all the criteria that we would expect from such a modern establishment.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, August 28, 2013
Thank you for taking time to give us your positive review feedback.

We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerset West, South Africa
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 26, 2013

Tables overlooking savannah, nice and private. Waitrons attentive, not rushed. Ideal for a stop over while in transit.
The menu is varied and reasonably priced, including grills and seafood as well as asian cuisine. The portions are reasonably sized and well-priced.
The restaurant has a full bar and inside dinkng is an option.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, August 28, 2013
Thank you for taking time to give us your positive feedback which we truly appreciate.

Ole-Sereni's Biggest Strength is its unique location and we are glad to learn that you enjoyed the setting and the service levels.

We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ole - Sereni Hotel, Nairobi

Address: Mombasa Road, Nairobi 00500, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Nairobi
#16 Luxury Hotel in Nairobi
#17 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Ole - Sereni Hotel, Nairobi 4.5*
Number of rooms: 134
Official Description (provided by the hotel):
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 
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Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi

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