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“Very good hotel for airport access” 4 of 5 stars
Review of Ole - Sereni Hotel, Nairobi

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Ole - Sereni Hotel, Nairobi
4.5 of 5 Hotel   |   Mombasa Road, Nairobi 00500, Kenya   |  
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Hotel amenities
Ranked #23 of 105 Hotels in Nairobi
Washington DC, District of Columbia
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
“Very good hotel for airport access”
4 of 5 stars Reviewed September 1, 2013

Excellent access to Nairobi International Airport. Good restaurant, cordial and competent staff. Clean, modern rooms. Business center and wifi throughout. I don't think I would stay at this hotel if I needed to be in Nairobi for meetings or tourism, but it was great for the night I arrived from the airport and I will use it the night before an early morning flight out. Also has good access to game parks and other tourist activities, and packages to support travel to them.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, September 2, 2013
I sincerely thank you for taking time to give us your positive reviews.

It is truly overwhelming to hear from a satisfied guest.

We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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527 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (162)
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Penang Island, Malaysia
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 1, 2013

Ole Sereni is located midpoint between city centre and the airport. If your travels take you around that area this is an ideal place to stay to avoid the truly mind-boggling traffic mismanagement in Nairobi. The hotel is located on the edge of the Nairob Game Park so ask for a room with park view. The alternative is to look over a building site and the main road.
Rooms are reasonably appointed though not huge. Air con works. Baths are OK with step-in bath shower rater than walk-in in most rooms.
Terace is lovely to sit out on after a day at work and enjoy and G and T overlooking teh park. On occasion you will see the odd giraffe, buffalo or zebra.
Food is acceptable but service is often slow. Advice, order your food, then go for your pre-dinner snifter on the terrace and get them to call you when it;s ready.

Room Tip: Park view.
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  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, September 2, 2013
Thank you for taking time to give us your reviews.

I am pleased that your stay was pleasant apart from the slow service which we will address right away.

We are in the process of upgrading the rooms layout in terms of design / finctionality and comfort.

We sincerely hope you will consider our services during your future travels to Nairobi.
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Sydney
Top Contributor
137 reviews 137 reviews
90 hotel reviews
Reviews in 95 cities Reviews in 95 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed August 27, 2013

Having been through the chaos of Nairobi before the fire at Jomo Kenyatta airport, we were very pleased that our next stay was conveniently situated between the smaller Wilson airport and the main airport. The hotel met all the criteria that we would expect from such a modern establishment.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, August 28, 2013
Thank you for taking time to give us your positive review feedback.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerset West, South Africa
Contributor
12 reviews 12 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 26, 2013

Tables overlooking savannah, nice and private. Waitrons attentive, not rushed. Ideal for a stop over while in transit.
The menu is varied and reasonably priced, including grills and seafood as well as asian cuisine. The portions are reasonably sized and well-priced.
The restaurant has a full bar and inside dinkng is an option.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, August 28, 2013
Thank you for taking time to give us your positive feedback which we truly appreciate.

Ole-Sereni's Biggest Strength is its unique location and we are glad to learn that you enjoyed the setting and the service levels.

We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ex pat in Ct
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed August 25, 2013

I stayed at this hotel on two occasions overnight between flights. For anyone who has endured or is aware of the traffic congestion and delays in Nairobi this is ideally situated between the international (now tent) airport and Wilson airport. The rooms are well appointed but extremely small. Service in the main restaurant is extremely slow and inefficient which left a very poor impression on what I would have considered an 'average' hotel.
So, ideal between flights but don't expect more than a basic airport overnight

  • Stayed August 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, August 28, 2013
Thank you for taking time to give us your constructive feedback.

I do apologise for the Service delays you faced which are unacceptable to us and we will ensure gets attended to right away.

We do hope you will reconsider our services during your future travels to Nairobi.

I look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, United Kingdom
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed August 25, 2013

I stayed here with my three kids for just one night 8th August. It had meant to be 7th August, but due to the fire at JKIA and no flights from Dar, we got into a taxi and spent a loooong time on the road...so when we pitched up at the Ole mid-morning I was very impressed that they simply 'rolled' over our booking to the Thursday for the two rooms. The people on reception were friendly and extremely efficient, dealing with 4 very tired, hungry and travel-weary characters. About an hour later we were tucking into the glorious buffet...the food choice was tremendous, and the food freshly cooked. The pool (fantastic) and deck overlook the Nairobi National Park, but we didn't see any animals from there. The hotel is one to relax in..and as it is near the airport, it is a good choice for a last stay before a flight elsewhere. In summary, the place is highly efficient, very comfortable and luxurious. Staff very friendly.

Room Tip: We stayed in the club rooms which were excellent.
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  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, August 28, 2013
I sincerely appreciate the time you have taken to give your positive feedback.

Thank you for acknowledging our Teams efforts as we will share your sentiments with them.

We thank you once again for choosing Ole-Sereni and look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 25, 2013

Recently was in Nairobi. After a not so great visit to Lagos was pleasantly surprised with everything the hotel had to offer. The hotel is next to Nairobi National park. from the hotel rooms you get to see the park and if you are lucky can see wild animals grazing, hunting etc. I could spot wild buffalows and few Zebras. The restaurant has excellent multi cuisine offerings.

Room Tip: Please ask for park facing room.
See more room tips
  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, August 28, 2013
I sincerely thank you for giving us your raving reviews.

I am glad you got the opportunity to spot some game in the park.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ole - Sereni Hotel, Nairobi

Address: Mombasa Road, Nairobi 00500, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Nairobi
#16 Luxury Hotel in Nairobi
#16 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Ole - Sereni Hotel, Nairobi 4.5*
Number of rooms: 134
Official Description (provided by the hotel):
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 
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Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi

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