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“Excellent accomodations” 5 of 5 stars
Review of Ole - Sereni Hotel, Nairobi

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Ole - Sereni Hotel, Nairobi
4.5 of 5 Hotel   |   Mombasa Road, Nairobi 00500, Kenya   |  
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Hotel amenities
Ranked #23 of 111 Hotels in Nairobi
Gainesville, Florida
Top Contributor
121 reviews 121 reviews
35 hotel reviews
Reviews in 57 cities Reviews in 57 cities
72 helpful votes 72 helpful votes
“Excellent accomodations”
5 of 5 stars Reviewed August 19, 2013

We had a lovely stay here. The rooms are what I would consider a standard American hotel style. Somewhat small but very comfortable and clean. The restaurant serves an elaborate buffet-pricey, but pretty good. You can also get sandwiches and bar fare at the cafe if you don't want to stuff yourself. The pool looks out over the game preserve. The gym is actually quite nice for a hotel gym. The gift shop has similar items to what you can find at the roadside "curio shops" for MUCH better prices.

Room Tip: ask for a room overlooking the park, otherwise you will face highway construction (at least at the t...
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, August 21, 2013
Thank you for taking time to give us your positive review.

I am very pleased to know that your stay was pleasant. It is our constant endeavour to ensure we offer the finest of comforts to our guests.

We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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574 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (177)
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Geneva, Switzerland
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed August 14, 2013

I stayed here during a business trip across East Africa in June/July.
Given its proximity to the airport, I have used this hotel before for a quick overnight before catching an early flight the next morning. On this occasion, however i was very disappointed.

Firstly, when booking the room in person, it seemed as if the staff didnt want my business! I was rudely received and brushed off by the male receptionist (cant remember his name). Rather than taking my details or even checking availability, he told me its too late, come again in business hours!
Secondly, i only wanted a comfy bed to rest my head before heading out in the early hours. Instead i was given a "superior" room, which was 2 rock hard single beds pushed together!! One matress was even higher than the other!
I did complain, and admittedly a member of staff tried to find an alternative, but all the other rooms were the same.
I barely slept that night, and felt like a zombie during my meetings the next day. Not ideal for a business stop over...
I would have given it a lower rating, however, I entertained some guests at the fine dining earlier that week, which i do recommend!

Room Tip: Make sure double beds ARENT 2 single beds pushed together
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  • Stayed June 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, August 19, 2013
Thank you for taking time to give us your feedback which I truly appreciate.

Our sincerest of apologies on the lapses you faced during your stay. Ole-Sereni truly does not stand for these standards and we have take it up with the concerned staff member.

We are in the process of addressing the hard mattress issue and i can assure you that your future travels will experience a superior product and service levels.

May i please request you to reconsider our services during your future travels to Nairobi.

I look forward to welcoming you back.
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Sydney, Australia
Top Contributor
53 reviews 53 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed August 13, 2013

We selected Ole -Sereni at the last minute and were very happy with our stay of one night. We arrived quite late at night so it was a relief that check in was quick and the restaurant was still open. Some reviews have mentioned noise from the pool area, and although we could see the pool from our room on the second floor, we did not hear any noise. Our room was spacious and clean and the staff were professional and friendly. All in all this hotel is a really good choice if you want to stay somewhere near the airport.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, August 19, 2013
I sincerely thank you for taking time to give us your feedback.

It our constant effort to ensure every guests comfort and I am pleased to know that your experience was positive.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed August 12, 2013

We stayed at this hotel for our first night before going on safari and would recommend it as its close to the airport, directly opposite the Somak safari lounge so not far to travel the next morning and the rooms look out over the Nairobi National Park. Would definitely recommend staying the first night at the hotel as it gives you time to recover from the long flight. We arrived at the hotel at 08.30 and were given our rooms within an hour which was great so were able to grab some rest before lunch. We had planned to spend the afternoon by the pool watching all the giraffes arriving at the waterhole but didn't realise until we got there how cold it is in June so didn't spend much time by the pool. Also no giraffes only one solitary ostrich so slightly disappointed but can't complain as we had a great lunch and dinner at the hotel sat on the verandah overlooking the park. The service was great, all the staff were very helpful and the rooms had all the facilities you'd want and very clean. What more can you ask for?

Room Tip: Make sure you have a room with a view of the park and remember its basically a business/transit hote...
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  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, August 19, 2013
Thank you for taking time to give us your positive review.

I am truly pleased to learn that your start off to the Safari was a memorable one.

We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 stars Reviewed August 12, 2013

I recently had the pleasure to stay at the Ole Sereni. I was there during the airport fire and the staff were very flexible and accommodating in a time where information was sparse.
The hotel is excellent, the staff friendly and the food superb. My only down side is the beds are a little firm.
All in all i cant wait to go back and stay there again. Superb

Room Tip: National park views are very pleasant.
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, August 19, 2013
Thank you for taking time to give us your positive review.

Recently many travellers such as yourself have gone through hectic time due to the unfortunate Airport fire and we are pleased to know that our service delivery was appreciated.

We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dingle, Ireland
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 9, 2013 via mobile

This is by far the best hotel I have stayed in for a long time. It's a rare find in Kenya and this is clearly an international hotel with all the services that belng to this. the rooms have beautiful views on the Park, great rooms and wonderful restaurants. The hotel also has a pool. European prices though...

Stayed August 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, August 10, 2013
I sincerely thank you for giving us your raving comments.

It only makes us very proud of what kind of Hotel we manage.

We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gold Coast, Australia
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 9, 2013

I visit Nairobi regularly and have stayed at most of Nairobi's hotels and highly recommend Ole Sereni. The hotel is very well run and in perfect condition, which is rare in other African hotels. The hotel is furnished with interesting decor and has a great atmosphere. The location next to Nairobi National Park means that you get a quiet sleep and can enjoy great views across the African savannah from the bar and restaurant. Ole Sereni is close to the airport, but the trip into the city center can take awhile in the notorious Nairobi traffic jams. A great hotel if you are on vacation, but city center hotels may be more convenient if on business.

Room Tip: Ensure you get a room on the Nairobi National Park Side. The other rooms look across an construction...
See more room tips
  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, August 10, 2013
Thank you for sharing your positive feedback.

It is our constant effort to ensure that we provide the finest of comfort and services to all our guests and a positive feedback as this gives us the boost to perform better.

We look forward to wlecoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ole - Sereni Hotel, Nairobi

Address: Mombasa Road, Nairobi 00500, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Nairobi
#15 Romantic Hotel in Nairobi
#16 Luxury Hotel in Nairobi
#16 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Ole - Sereni Hotel, Nairobi 4.5*
Number of rooms: 134
Official Description (provided by the hotel):
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 
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Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi

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