I stayed here during a business trip across East Africa in June/July.
Given its proximity to the airport, I have used this hotel before for a quick overnight before catching an early flight the next morning. On this occasion, however i was very disappointed.
Firstly, when booking the room in person, it seemed as if the staff didnt want my business! I was rudely received and brushed off by the male receptionist (cant remember his name). Rather than taking my details or even checking availability, he told me its too late, come again in business hours!
Secondly, i only wanted a comfy bed to rest my head before heading out in the early hours. Instead i was given a "superior" room, which was 2 rock hard single beds pushed together!! One matress was even higher than the other!
I did complain, and admittedly a member of staff tried to find an alternative, but all the other rooms were the same.
I barely slept that night, and felt like a zombie during my meetings the next day. Not ideal for a business stop over...
I would have given it a lower rating, however, I entertained some guests at the fine dining earlier that week, which i do recommend!
- Official Description (provided by the hotel):
- Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more less
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- Also Known As:
- Ole - Sereni Hotel, Nairobi Hotel Nairobi