This hotel provides a lot of security on the outside with checks on vehicles including mirrors as well as a scanner at the door for guests. This is a comfortable and welcoming site to see when there is complications in the area; for example "when I was there, we had threats on the area from a terrorist group. The hotel provided extra security including guards and dogs walking the complex.
Th rooms are fine and decorated in your Kenyan colours and decorations. Beds are a little hard but air conditioning works well.
Gym has been increased and now built under the pool area, brilliant gym compared to what it was like before. There is also now steam and saunas which is a great pleasure to see.
Food is always wonderful, however be careful with the salad and buffets as a few of my colleagues have been affected by the fish. I suppose it depends on your stomachs; I have had fish and chips, burger, meat, stews, pizzas and more from the numerous times I have been there and have always been fine. Food is excellent priced as well as drinks. Please take note service time is very slow to sometimes waiting up to 80 minutes for food.
You can book trips with the hotel, orphanage, elephants, giraffes, safaris and much more.
Your friendliness of the staff can sometimes be like gambling, majority are incredibly welcoming and others are rude and think they are something special.
PRE WARNING WITH ROOMS AND SECURITY
Please take note a lot of guests have complained of theft, to even which I have had staff asking to lend a charger for my iphone to charge one they have FOUND! Also asking how to switch the phone on, this is not encouraging. If you are there for a few days put your sign on the door and just ask for clean towels if needed, never leave valuables out and use safe. Better to be safe and sorry as the hotel will most likely not help you. The service rating I have provided reflects the negative experiences I have received a few times as well as the few facts I placed up in this review.
This might contradict what I have said on this review I do and I don't recommend, if you follow these steps, I do, if you don't and can't accept some cultures being different then I don't. I have left happier on more occasions than I have leaving disappointed if that helps.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking time to give us your sincere and constructive feedback.
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I am pleased to learn that you have noticed the upgrades Ole-Sereni is offering compared to your last visit.
I can assure you that we place security on top of our list and will constantly ensure we strengthen it.
We look forward to welcoming you back.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.