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“Perfect Transit Stay” 5 of 5 stars
Review of Ole - Sereni Hotel, Nairobi

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Ole - Sereni Hotel, Nairobi
4.5 of 5 Hotel   |   Mombasa Road, Nairobi 00500, Kenya   |  
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Hotel amenities
Ranked #23 of 111 Hotels in Nairobi
Jeddah, Saudi Arabia
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
“Perfect Transit Stay”
5 of 5 stars Reviewed May 29, 2013

I honstly stayed at Ole - Sereni Hotel by chance as I could not find other reservation but to my surprise .. it was wonderful and the hotel design was fantastic .. I recommend this Ole - Sereni Hotel to anyone wither it is for business or pleasure. Thanks & Regards

  • Stayed July 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, June 6, 2013
Thank you for taking time to give us your positive feedback.

I am truly pleased that your stay was pleasant and we look forward to having you with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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576 reviews from our community

Traveler rating
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    231
    108
    40
    32
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (178)
Date | Rating
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English first
Pune, India
Senior Contributor
27 reviews 27 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed May 29, 2013

This is a very luxurious business hotel located at the rim of Nairobi Park and close to the airport. We were offered room on the second floor facing the park. We could spot no animals at all. Breakfast was good. Free Wi-Fi is available in the room.

Room Tip: Get park facing room on higher floor.
See more room tips
  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, May 30, 2013
I thank you for sharing your feedback with us.

Sighting of animals is quiet frequent from our hotel and its sad to learn that you didnt spot any.

I am sure your future stays will address this gap.

We look forward to welcoming you back.
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Nairobi, Kenya
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 29, 2013

This hotel lies between Nairobi town and the airport. As such it is a good place for travellers and business. The rooms are a bit tired and not verŷ well insulated so you might get woken up by flight crews coming in or out. However, the National Park is what makes this hotel special. You can sit having breakfast, dinner or lunch watching animals walking in the park or simply enjoy a view that few if any other city hotels have.

Room Tip: Definitely pick a park view room. The other side is just too dreary.
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, May 30, 2013
We thank you for taking timeto give us your comments.

I have taken ito account your suggestions on the room and we are in the process of addressing our rooms interiors.

I can assure you that your future stays will see a pleasant change in our hardware.

We look forward to welcoming you back.
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BC
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 28, 2013

After a long overseas trip to get to Africa, this hotel was convenient to the airport and comfortable to stay in. It was a good starting point for our trip, still quite "western" so not too much culture shock for our first night in Africa. With 3 hungry teenage boys, the great buffet breakfast was a
bonus! We returned here before going home, after doing a mission trip further afield and were grateful for it's little luxuries.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, May 30, 2013
I thank you for taking time to give us your positive reviews.

I am pleased to learn that your stay was a pleasant one and that you appreciate our services.

We look forward to welcomig you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
5 of 5 stars Reviewed May 24, 2013 via mobile

Very kind employees
Good rooms
Nice view
Good food also a lot of choice
Nice terrace
A lot of animals to see when you are lucky, we were.
Good gym
if you have laundry they can wash it and iron it
The hotel is not a cheap hotel but it's worth your money

Because the traffic is terrible its one hour drive to the centre thats only 9 km away. traffic is terrible everywhere. Hotel is next to the airport so you will be there in 20 minutes

Stayed May 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, May 30, 2013
Thank you for taking time to give us your positive feedback.

I am truly pleased to learn that your stay was up-to your expectations and it will be our constant endeavour to better it.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockport
Top Contributor
126 reviews 126 reviews
42 hotel reviews
Reviews in 72 cities Reviews in 72 cities
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed May 22, 2013

We only stayed here for one night, reception was a bit of a worry, we were part of a tour group, first they 'lost' a passport, and then they tried to put me in a room with a member of the group that wasn't my wife, I thought you paid extra for that kind of service. The room was on the first floor, second if your from the USA, and was affected by noise from the restaurant and bar down stairs and then by the cleaners at 6 in the morning. The room was quite spacious, although the bed was very hard and the bathroom door was made of glass, which I didn't like, somethings I do are still private! The food was very good with very very large portions. Breakfast was excellent with a mix of African and Asian dishes

Room Tip: Avoid low floor rooms, they can be noisy.
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, May 26, 2013
Thank you for taking time to give us your sincere feedback.

Our sincerest of apoligies for not living up-to your expectations. I can understand how frustrating it can be to not see the check-in procedures happen swiftly.

We have taken your review very seriously and will ensure this does not happen in future.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed May 18, 2013

This hotel is strange in that the public areas are really beautiful and modern and in perfect condition whereas the rooms look quite old and scruffy and the mattresses are very uncomfortable. The food is nice but be prepared for pretty slow service. The pool area is lovely. Not sure it is worth the money but I had a perfectly pleasant stay.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, May 20, 2013
Ms. Katie,

Thank you for taking time to give us your sincere feedback.

Your stay wasnot upto to your expectations incertain areas which we regret to learn.

Please note that we taken account of our shortcomings / service lapses and we will address it right away.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ole - Sereni Hotel, Nairobi

Address: Mombasa Road, Nairobi 00500, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Nairobi
#13 Romantic Hotel in Nairobi
#16 Luxury Hotel in Nairobi
#16 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Ole - Sereni Hotel, Nairobi 4.5*
Number of rooms: 134
Official Description (provided by the hotel):
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 
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Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi

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