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“Very nice business hotel in Nairobi. Great for the airport.” 4 of 5 stars
Review of Ole - Sereni Hotel, Nairobi

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Ole - Sereni Hotel, Nairobi
4.5 of 5 Hotel   |   Mombasa Road, Nairobi 00500, Kenya   |  
Hotel amenities
Ranked #22 of 125 Hotels in Nairobi
Nairobi, Kenya
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Very nice business hotel in Nairobi. Great for the airport.”
4 of 5 stars Reviewed May 29, 2013

This hotel lies between Nairobi town and the airport. As such it is a good place for travellers and business. The rooms are a bit tired and not verŷ well insulated so you might get woken up by flight crews coming in or out. However, the National Park is what makes this hotel special. You can sit having breakfast, dinner or lunch watching animals walking in the park or simply enjoy a view that few if any other city hotels have.

Room Tip: Definitely pick a park view room. The other side is just too dreary.
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, May 30, 2013
We thank you for taking timeto give us your comments.

I have taken ito account your suggestions on the room and we are in the process of addressing our rooms interiors.

I can assure you that your future stays will see a pleasant change in our hardware.

We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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672 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (198)
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BC
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed May 28, 2013

After a long overseas trip to get to Africa, this hotel was convenient to the airport and comfortable to stay in. It was a good starting point for our trip, still quite "western" so not too much culture shock for our first night in Africa. With 3 hungry teenage boys, the great buffet breakfast was a
bonus! We returned here before going home, after doing a mission trip further afield and were grateful for it's little luxuries.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, May 30, 2013
I thank you for taking time to give us your positive reviews.

I am pleased to learn that your stay was a pleasant one and that you appreciate our services.

We look forward to welcomig you back.
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2 reviews
5 of 5 stars Reviewed May 24, 2013 via mobile

Very kind employees
Good rooms
Nice view
Good food also a lot of choice
Nice terrace
A lot of animals to see when you are lucky, we were.
Good gym
if you have laundry they can wash it and iron it
The hotel is not a cheap hotel but it's worth your money

Because the traffic is terrible its one hour drive to the centre thats only 9 km away. traffic is terrible everywhere. Hotel is next to the airport so you will be there in 20 minutes

Stayed May 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, May 30, 2013
Thank you for taking time to give us your positive feedback.

I am truly pleased to learn that your stay was up-to your expectations and it will be our constant endeavour to better it.

We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockport
Level Contributor
140 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
4 of 5 stars Reviewed May 22, 2013

We only stayed here for one night, reception was a bit of a worry, we were part of a tour group, first they 'lost' a passport, and then they tried to put me in a room with a member of the group that wasn't my wife, I thought you paid extra for that kind of service. The room was on the first floor, second if your from the USA, and was affected by noise from the restaurant and bar down stairs and then by the cleaners at 6 in the morning. The room was quite spacious, although the bed was very hard and the bathroom door was made of glass, which I didn't like, somethings I do are still private! The food was very good with very very large portions. Breakfast was excellent with a mix of African and Asian dishes

Room Tip: Avoid low floor rooms, they can be noisy.
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, May 26, 2013
Thank you for taking time to give us your sincere feedback.

Our sincerest of apoligies for not living up-to your expectations. I can understand how frustrating it can be to not see the check-in procedures happen swiftly.

We have taken your review very seriously and will ensure this does not happen in future.

We look forward to welcoming you back.
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London, United Kingdom
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed May 18, 2013

This hotel is strange in that the public areas are really beautiful and modern and in perfect condition whereas the rooms look quite old and scruffy and the mattresses are very uncomfortable. The food is nice but be prepared for pretty slow service. The pool area is lovely. Not sure it is worth the money but I had a perfectly pleasant stay.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, May 20, 2013
Ms. Katie,

Thank you for taking time to give us your sincere feedback.

Your stay wasnot upto to your expectations incertain areas which we regret to learn.

Please note that we taken account of our shortcomings / service lapses and we will address it right away.

We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Biarritz, France
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 17, 2013

I recently held a short conference at Ole Sereni and I must say that the entire team was fantastic; professional, courteous, helpful, and very friendly.

Everyone we met went out of their way to make sure that all of the participant's needs were met. On the final day when I realized that a guest was having a birthday I asked the restaurant staff to help me with a surprise. They looked high and low to find a bottle of sparkling apple juice (even though I had given them the easy out of using soda water and juice) because I said that it would be a better surprise. I selected a few mini cakes and they didn't want to let me leave without making sure that they were nicely arranged on the plate.

Excellent customer service!

Room Tip: Get a room facing the park. I didn't see any animals, but it's a nice view to wake up to...
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, May 18, 2013
I thank you for taking time to share your positive Conference experience.

We believe that we are in the business of creating delights for our customers and I am pleased to learn that we achived it in our experience.

We lookforward to having you with us soon.
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London, United Kingdom
1 review
5 of 5 stars Reviewed May 16, 2013

i have been to this hotel for over a year, the staff are high class trained and attentive to detail and caring. I had a pleasant stay whenever i checkin , the interior design is breath taking lwith the latest patterns and colours, lts a magical and luxurious hotel. i will definitely recommend all guests from all walks of life to experience its pleasure

Room Tip: choose a room facing the beautiful Nairobi national park. It is unique in the world.
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, May 18, 2013
I sincerely thank you for sharing your positive stay experience.

It is truly overwhelming to learn that we achieved your expectations and our goal is to continuously enhance our guests experince.

Once agin, I thank you for your choosing Ole-Sereni and we look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ole - Sereni Hotel, Nairobi

Address: Mombasa Road, Nairobi 00500, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Nairobi
#14 Business Hotel in Nairobi
#17 Luxury Hotel in Nairobi
#17 Romantic Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Ole - Sereni Hotel, Nairobi 4.5*
Number of rooms: 134
Official Description (provided by the hotel):
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 
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Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi

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