We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“We had a good stay at the ole sereni hotel” 5 of 5 stars
Review of Ole - Sereni Hotel, Nairobi

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Ole - Sereni Hotel, Nairobi to your Saves list
Ole - Sereni Hotel, Nairobi
4.5 of 5 Hotel   |   Mombasa Road, Nairobi 00500, Kenya   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Ranked #23 of 111 Hotels in Nairobi
2 reviews
“We had a good stay at the ole sereni hotel”
5 of 5 stars Reviewed May 24, 2013 via mobile

Very kind employees
Good rooms
Nice view
Good food also a lot of choice
Nice terrace
A lot of animals to see when you are lucky, we were.
Good gym
if you have laundry they can wash it and iron it
The hotel is not a cheap hotel but it's worth your money

Because the traffic is terrible its one hour drive to the centre thats only 9 km away. traffic is terrible everywhere. Hotel is next to the airport so you will be there in 20 minutes

Stayed May 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, May 30, 2013
Thank you for taking time to give us your positive feedback.

I am truly pleased to learn that your stay was up-to your expectations and it will be our constant endeavour to better it.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

576 reviews from our community

Traveler rating
    165
    231
    108
    40
    32
See reviews for
59
133
39
245
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (178)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Stockport
Top Contributor
126 reviews 126 reviews
42 hotel reviews
Reviews in 72 cities Reviews in 72 cities
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed May 22, 2013

We only stayed here for one night, reception was a bit of a worry, we were part of a tour group, first they 'lost' a passport, and then they tried to put me in a room with a member of the group that wasn't my wife, I thought you paid extra for that kind of service. The room was on the first floor, second if your from the USA, and was affected by noise from the restaurant and bar down stairs and then by the cleaners at 6 in the morning. The room was quite spacious, although the bed was very hard and the bathroom door was made of glass, which I didn't like, somethings I do are still private! The food was very good with very very large portions. Breakfast was excellent with a mix of African and Asian dishes

Room Tip: Avoid low floor rooms, they can be noisy.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, May 26, 2013
Thank you for taking time to give us your sincere feedback.

Our sincerest of apoligies for not living up-to your expectations. I can understand how frustrating it can be to not see the check-in procedures happen swiftly.

We have taken your review very seriously and will ensure this does not happen in future.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed May 18, 2013

This hotel is strange in that the public areas are really beautiful and modern and in perfect condition whereas the rooms look quite old and scruffy and the mattresses are very uncomfortable. The food is nice but be prepared for pretty slow service. The pool area is lovely. Not sure it is worth the money but I had a perfectly pleasant stay.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, May 20, 2013
Ms. Katie,

Thank you for taking time to give us your sincere feedback.

Your stay wasnot upto to your expectations incertain areas which we regret to learn.

Please note that we taken account of our shortcomings / service lapses and we will address it right away.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Biarritz, France
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 17, 2013

I recently held a short conference at Ole Sereni and I must say that the entire team was fantastic; professional, courteous, helpful, and very friendly.

Everyone we met went out of their way to make sure that all of the participant's needs were met. On the final day when I realized that a guest was having a birthday I asked the restaurant staff to help me with a surprise. They looked high and low to find a bottle of sparkling apple juice (even though I had given them the easy out of using soda water and juice) because I said that it would be a better surprise. I selected a few mini cakes and they didn't want to let me leave without making sure that they were nicely arranged on the plate.

Excellent customer service!

Room Tip: Get a room facing the park. I didn't see any animals, but it's a nice view to wake up to...
See more room tips
  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, May 18, 2013
I thank you for taking time to share your positive Conference experience.

We believe that we are in the business of creating delights for our customers and I am pleased to learn that we achived it in our experience.

We lookforward to having you with us soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 stars Reviewed May 16, 2013

i have been to this hotel for over a year, the staff are high class trained and attentive to detail and caring. I had a pleasant stay whenever i checkin , the interior design is breath taking lwith the latest patterns and colours, lts a magical and luxurious hotel. i will definitely recommend all guests from all walks of life to experience its pleasure

Room Tip: choose a room facing the beautiful Nairobi national park. It is unique in the world.
See more room tips
  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, May 18, 2013
I sincerely thank you for sharing your positive stay experience.

It is truly overwhelming to learn that we achieved your expectations and our goal is to continuously enhance our guests experince.

Once agin, I thank you for your choosing Ole-Sereni and we look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 16, 2013

Hotel is nice and staff are friendly. the hotel is located close to the airport and Nairobi national park. The rooms are nicely decorated but the beds are very hard.

Although it is convenient for airline crew that it is close to the airport, I would recommend staying downtown if you are staying for a longer period.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, May 18, 2013
Thank you for sharing your stay experince.

I am pleased to know that your stay was a pleasant and we look forward to having you with us soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milton Keynes
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 15, 2013

The hotel is good for the airport and overlooks the national park which is great. The room was excellent, clean and had good facilities. The food in the restaurant was really nice. The gym does the job and I had a nice massage.

Now, the service! Check in took absolutely ages for no apparent reason but the service in the restaurant was the worst I have experienced ever, and it was consistently poor throughout the 5 nights I stayed there. On one occasion after waiting an hour for food we just gave up, the wrong food arrived on numerous occasions, it often took 20 minutes or longer for drinks and that's if they ever arrived. I appreciate I was in Kenya but I felt shocked by how bad it was which is such a shame as everything else was good and the food, when it arrived, was lovely, especially the lamb shank!

Room Tip: Overlooking the national park but not over the bar/restaurant
See more room tips
  • Stayed March 2013, traveled on business
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, May 18, 2013
I Thank you for taking time to give us your feedback.

I sincerely regret the service lapses you faced on continuous basis. Ole-Sereni surely does not stand for this level of service delivery.

I have taken up your feedback with the team in the most strict manner and we assure that our future visits will not encounter it.

May we request you to recondier our services during your futre travels to Nairobi.

We loo forward to having you with us soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Ole - Sereni Hotel, Nairobi? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Ole - Sereni Hotel, Nairobi

Address: Mombasa Road, Nairobi 00500, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Nairobi
#13 Romantic Hotel in Nairobi
#16 Business Hotel in Nairobi
#16 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Ole - Sereni Hotel, Nairobi 4.5*
Number of rooms: 134
Official Description (provided by the hotel):
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Agoda, Despegar.com, Odigeo, TripOnline SA and Tingo so you can book your Ole - Sereni Hotel, Nairobi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi

Owners: What's your side of the story?

If you own or manage Ole - Sereni Hotel, Nairobi, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.