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“Special safe Hotel” 5 of 5 stars
Review of Ole - Sereni Hotel, Nairobi

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Ole - Sereni Hotel, Nairobi
4.5 of 5 Hotel   |   Mombasa Road, Nairobi 00500, Kenya   |  
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Ranked #22 of 96 hotels in Nairobi
Lancaster, Pennsylvania
1 review
“Special safe Hotel”
5 of 5 stars Reviewed May 2, 2013

I had the privilege to stay at this hotel for six evenings while in Nairobi. The rooms and hotel were clean. The staff, especially the front desk were helpful and whenever I had a question, they were immediately to provide a solution. The food was excellent however I would suggest purchasing a gourmet club card for additional savings. On my next trip, I will be returning as the hotel is safe and close to the city center, and accessible to the airport but a destination in its own right.

Room Tip: select a room overlooking the national park, although don't imagine the park filled with animals...
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, May 4, 2013
Thank you for taking time to give us your positive feedback.

I am very pleasad to learn that you enjoyed your stay with us.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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495 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (156)
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Reston, Virginia
Top Contributor
74 reviews 74 reviews
27 hotel reviews
Reviews in 37 cities Reviews in 37 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed April 29, 2013

In recent years Nairobi's traffic has become infamous, in part due to the traffic circles (roundabouts) which are fine with light traffic but become choke points at heavier densities. Over the years many businesses have migrated away from the city center toward the Westlands suburb, which is now as congested as the city center once was. The Ole-Sereni occupies the former site of the US Embassy, which replaced the old city center site which was bombed in 1998, and then was replaced by an even newer Embassy location in Gigiri, west of the city). The Ole-Sereni occupies a long narrow lot along the road to Jomo Kenyatta Airport, in an area which is mostly industrial, and is even closer to the domestic/charter airport (Wilson). The location makes the Ole-Sereni very convenient for onward travel (whether domestic or international), but somewhat less convenient for doing business in Westlands, Museum Hill, or city center.

The unique draw of the Ole-Sereni is that the hotel is immediately adjacent to the Nairobi National Park, and the layout of the restaurant, bar, swimming pool, etc. have been designed to maximize the view of the park. A watering hole is just over the fence from the hotel, and in the dry season a wide range of wildlife (antelope, zebras, giraffes, birds) come to drink in the early morning and evening hours. The building is set back from the road such that traffic noise is not an issue, though when I was there some construction was underway in an adjacent lot.

Rooms are comfortable and modern, though I found the mattress very firm. The mini-bar drinks were lukewarm, but the walk-in shower had plenty of hot water. WiFi was free and had a strong signal. The only restaurant (the "Big Five") has a good mix of international and African-themed dishes, and an outdoor grill/ buffet is popular during evenings and weekends. The pool is on the small side but the fitness center is well-equipped. The barrista prepares espresso, cappuccino etc. to order, but note that these are not included in the breakfast price.

One drawback of the location is that there are no other restaurants, shops, ATMs etc. within easy walking distance, which means that one is somewhat confined to the hotel unless going out by car or taxi. There is a gift shop selling Kenyan souvenirs, coffee, maps, caps, etc. Staff are friendly and well-trained, and the hotel overall is a very good choice provided one does not need easy access to the western parts of Nairobi, and doesn't mind the somewhat isolated location. A cold Tusker beer while gazing at the national park is something none of the other hotels can offer!

Room Tip: Even-numbered rooms face Nairobi National Park, odd numbers face an empty lot or the road. The odd n...
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, May 2, 2013
I sincerely thank you for taking time to give us your feedback.

I also appreciate the way you have described our services and highlighted all the areas.

I am pleased to learn that your stay was a pleasant one and look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 20, 2013

Stayed a few nights at Ole Sereni, and I was pleasantly surprised! I's quite close to the airport, therefore quite convenient for anyone looking for a short stay. I found it quite luxurious looking for an airport hotel. The staff were friendly and courteous. What made the hotel was the view of the National Park. It was quite beautiful! There's free WiFi, and breakfast was included too. The breakfast buffet was amazing, but the dinner service was only so-so. Also, the service at dinner was lacking, there was never anyone around to take my order. Another bad quality about the hotel was that the towels were frayed and were stained throughout my stay. The curtains were also quite frayed and old. Overall, it was quite a nice hotel and I would recommend it for a short stay.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, April 22, 2013
Thank you for taking time to give us your positive feedback.

I am pleased to learn that your stay was a pleasant one apart form slow service in the restaurant and room related issues.

Please be assured that we will tackle them right away.

We look forward to welcoming you back.
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Kendal, United Kingdom
Top Contributor
84 reviews 84 reviews
64 hotel reviews
Reviews in 37 cities Reviews in 37 cities
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed April 14, 2013

This hotel is only 15-30 minutes, depending on the traffic, from both airports. So it is handy as a stop over, for a night. It is a popular choice with flight and cabin staff, who appear keen to 'let their hair down', after a long haul flight. The rooms are ok, nothing special, but ok. The food is reasonable and served inside or out, also in the bar as well. The hotel is keen on it's large screens for music and sport coverage....so not a quiet option for a drink! The hotel overlooks the National Park and we did see a few Zebra, from the bedroom window. It would not be my choice for anything longer than one night, but is fine if your flight arrives late or leaves early in the morning.

Room Tip: Ask for a room overlooking the National Park and on an upper level, if you want a quieter sleep.
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  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, April 15, 2013
Thank you for taking time to give us your review.

We see that you did not find our comforts up-to your standards but rest assured we will look into the options of enhancing it.

We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Top Contributor
125 reviews 125 reviews
21 hotel reviews
Reviews in 46 cities Reviews in 46 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed April 12, 2013

This is a nice hotel which is around 30 minutes from Nairobi's main airport. Getting to/from the airport doesn't involve driving through the centre of Nairobi which is a real plus for anyone who has experienced the driving in Nairobi.
The hotel is spacious with pleasant bars and restaurants. Food is good and staff are pleasant and helpful.
Most of the rooms overlook a Game Park but even with binoculars we failed to see a single animal during our stay - I'm sure they're there somewhere!

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, April 13, 2013
Thank you for taking time to share your feedback.

I am pleased to learn that your stay was a pleasant one apart for any game sighting.

I hope your future visits will include this delight.

We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Elizabeth, South Africa
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 11, 2013

I deliberated on the title of this posting / review. I did not want to come across to harshly as this is the first time I have stayed at the Ole Sereni in Nairobi, Kenya. It is a nice hotel with an awesome view over the game park when one sits in the restaurant and from some of the rooms. While one overlooks the game park the chance of seeing something closeby is probably slim. We did see some buck clsoe to the watering hole and some birds of prey passing by. In general I cannot rate this as an excellent hotel...it is a good hotel but could be so much better. The finishes inside are looking tired. I found this hotel pricey compared to others I have stayed in in East Africa for the quality of the facilities on offer. The food was good but as in many places service is slow. Having said all this I would gladly stay here next time compared to where i have stayed before...which itself was not too bad. It is close to the airport and also the site I needed to visit for business which is an important consideration in Nairobi since traffic in the capital can be unbelievable if travelling through or close to the peak times and when there has been a rain storm.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, April 13, 2013
Thank you for taking time to give us your valuable feedback.

I have taken stock of your concerns and we will address it with highest priority.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Ole - Sereni Hotel, Nairobi

Address: Mombasa Road, Nairobi 00500, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Nairobi
#15 Luxury Hotel in Nairobi
#16 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Ole - Sereni Hotel, Nairobi 4.5*
Official Description (provided by the hotel):
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 
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Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi

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