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“Comfortable stay and a great view of the National Park” 4 of 5 stars
Review of Ole - Sereni Hotel, Nairobi

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Ole - Sereni Hotel, Nairobi
4.5 of 5 Hotel   |   Mombasa Road, Nairobi 00500, Kenya   |  
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Hotel amenities
Ranked #22 of 100 hotels in Nairobi
Toronto, Canada
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
“Comfortable stay and a great view of the National Park”
4 of 5 stars Reviewed April 20, 2013

Stayed a few nights at Ole Sereni, and I was pleasantly surprised! I's quite close to the airport, therefore quite convenient for anyone looking for a short stay. I found it quite luxurious looking for an airport hotel. The staff were friendly and courteous. What made the hotel was the view of the National Park. It was quite beautiful! There's free WiFi, and breakfast was included too. The breakfast buffet was amazing, but the dinner service was only so-so. Also, the service at dinner was lacking, there was never anyone around to take my order. Another bad quality about the hotel was that the towels were frayed and were stained throughout my stay. The curtains were also quite frayed and old. Overall, it was quite a nice hotel and I would recommend it for a short stay.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, April 22, 2013
Thank you for taking time to give us your positive feedback.

I am pleased to learn that your stay was a pleasant one apart form slow service in the restaurant and room related issues.

Please be assured that we will tackle them right away.

We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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513 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (160)
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Kendal, United Kingdom
Top Contributor
84 reviews 84 reviews
64 hotel reviews
Reviews in 37 cities Reviews in 37 cities
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed April 14, 2013

This hotel is only 15-30 minutes, depending on the traffic, from both airports. So it is handy as a stop over, for a night. It is a popular choice with flight and cabin staff, who appear keen to 'let their hair down', after a long haul flight. The rooms are ok, nothing special, but ok. The food is reasonable and served inside or out, also in the bar as well. The hotel is keen on it's large screens for music and sport coverage....so not a quiet option for a drink! The hotel overlooks the National Park and we did see a few Zebra, from the bedroom window. It would not be my choice for anything longer than one night, but is fine if your flight arrives late or leaves early in the morning.

Room Tip: Ask for a room overlooking the National Park and on an upper level, if you want a quieter sleep.
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  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, April 15, 2013
Thank you for taking time to give us your review.

We see that you did not find our comforts up-to your standards but rest assured we will look into the options of enhancing it.

We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Top Contributor
125 reviews 125 reviews
21 hotel reviews
Reviews in 46 cities Reviews in 46 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed April 12, 2013

This is a nice hotel which is around 30 minutes from Nairobi's main airport. Getting to/from the airport doesn't involve driving through the centre of Nairobi which is a real plus for anyone who has experienced the driving in Nairobi.
The hotel is spacious with pleasant bars and restaurants. Food is good and staff are pleasant and helpful.
Most of the rooms overlook a Game Park but even with binoculars we failed to see a single animal during our stay - I'm sure they're there somewhere!

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, April 13, 2013
Thank you for taking time to share your feedback.

I am pleased to learn that your stay was a pleasant one apart for any game sighting.

I hope your future visits will include this delight.

We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Elizabeth, South Africa
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 11, 2013

I deliberated on the title of this posting / review. I did not want to come across to harshly as this is the first time I have stayed at the Ole Sereni in Nairobi, Kenya. It is a nice hotel with an awesome view over the game park when one sits in the restaurant and from some of the rooms. While one overlooks the game park the chance of seeing something closeby is probably slim. We did see some buck clsoe to the watering hole and some birds of prey passing by. In general I cannot rate this as an excellent hotel...it is a good hotel but could be so much better. The finishes inside are looking tired. I found this hotel pricey compared to others I have stayed in in East Africa for the quality of the facilities on offer. The food was good but as in many places service is slow. Having said all this I would gladly stay here next time compared to where i have stayed before...which itself was not too bad. It is close to the airport and also the site I needed to visit for business which is an important consideration in Nairobi since traffic in the capital can be unbelievable if travelling through or close to the peak times and when there has been a rain storm.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, April 13, 2013
Thank you for taking time to give us your valuable feedback.

I have taken stock of your concerns and we will address it with highest priority.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 11, 2013

Had an amazing time, the bar was the highlight. The rooms are clean and well furnished with all the amenities one would need. The breakfast is more than adequate and the service is excellent. Thank you all for such a great stay.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, April 13, 2013
Thank you for taking time to give us your feedback.

I am very pleased to know that your stay was a pleasant one.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kandahar, Kandahar, Afghanistan
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 6, 2013

Visited several times while working for a security company. Cool staff,nice food and clean and obvoiusly pinches your pocket a bit. Nice swimming pool on the top floor. All the alcoholic drinks were there and no hustles. Secure parking with a guard.

Room Tip: The side next to the park,excellent with early morning rays
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  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, April 7, 2013
Thank you for taking time to give us your review.

I am pleased to learn that your experience was a positive one.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ole - Sereni Hotel, Nairobi

Address: Mombasa Road, Nairobi 00500, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Nairobi
#16 Luxury Hotel in Nairobi
#17 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Ole - Sereni Hotel, Nairobi 4.5*
Official Description (provided by the hotel):
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 
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Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi

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