We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Ole - Sereni Hotel, Nairobi: Traveler Reviews

4.5 of 5
Mombasa Road | Opposite Zain offices, Parkside towers, Nairobi 00500, Kenya
Hotel website
Hotel amenities
Ole - Sereni Hotel, Nairobi
Ranked #17 of 80 hotels in Nairobi
Enter dates & see best prices*
Show Prices
*from our partners
Write a Review

294 reviews from our community

Traveler rating
    78
    114
    61
    23
    18
See reviews for
Families
29
 
Couples
59
 
Solo
17
 
Business
140
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Kampala, Uganda
1 review
“Great Service”
5 of 5 stars Reviewed March 10, 2013

I use the Ole Sereni frequently for business. During my last visit we saw an amazing sight thanks to Shadrack Wawire! He called us (my wife and I) at 7 a.m. to tell us to look out the window. We opened the curtain and there was an amazing gathering of giraffes, zebra, ostriches and antelopes at the water hole! It was a great visit.

Other than that, the service and staff are great! Very friendly staff and a great breakfast. Try the braised lamb shank when you're there!

PS: Unfortunately all I had was my cell phone for a photo but if you zoom in you'll see some of the water hole "customers"!

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask James R about Ole - Sereni Hotel, Nairobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review
March 11, 2013
Mr. James,

I thank you sincerely for taking time to give us your positive feedback.

It's our Team's constant endeavour to ensure that every guest of ours enjoys the finest of service levels ad I am glad that Shadrack ensured it is delivered.

We will surely share your sentiments with Shadrack and thank you for acknowledging his efforts.

I look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Excellent hotel”
5 of 5 stars Reviewed March 10, 2013 via mobile

We stopped here for one night at the start of our trip and for us, the hotel was superb. We flew into Nairobi in the evening, and the hotel was a perfect stopping off point for the evening. Outside of the city proper and close the airport, sits on the border of the Nairobi National Park.

We were greeted at the door by efficient porters and handed a glass of fresh mango juice in reception while our check-in was being sorted.

Rooms were large and well-decorated and equipped, and ours at least was very clean.

Breakfast was a large buffet with a chef cooking certain items fresh on demand. Also, considering many reviews say there are no animals by the hotel, we were lucky enough to see giraffe and impala grazing nearby whilst we ate our breakfast, so I think it just depends on your luck!

Overall, a good choice for us.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Sue F about Ole - Sereni Hotel, Nairobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review
March 11, 2013
I thank you for taking time to give us your poitie feedback.

I am truly pleased to learn that your experience overall was a pleasant one.

Thank you for clearing the air on sighting of animals in the Park. Its not consistent but a matter of sheer luck andI am glad you got the opportunity to spot them.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
6 helpful votes 6 helpful votes
“Scenic”
5 of 5 stars Reviewed March 9, 2013

I stayed in this hotel for two days for business. The location is perfect to enjoy the peaceful atmosphere of africa even if you stay only a few days in kenya. the hotel is facing the Nairobi national park and very near from the airport.
The rooms were clean and confortable. The restaurant offers a wide variety of tasty and fresh food. I would recommend this hotel. If you have a bit of time, I also recommend a game drive in the park.

Room Tip: Ask for a room with a view on the park.
See more room tips
  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask carsonmc about Ole - Sereni Hotel, Nairobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review
March 10, 2013
I sincerely Thank You for taking time to give us your positive feedback.

I am indeed pleased to learn that your stay was pleasant and we will surely share your sentiments with the Team.

We hope you will reconsider Ole-Sereni during your future travels to Nairobi.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portsmouth
1 review
“A Wonderful Surprise”
5 of 5 stars Reviewed March 9, 2013

I had no expections and was therefore really delighted with every aspect of this hotel. My only slight negative was that the mattress was incredibly hard but I still slept ok. The staff were fantastic and the food was delicious and there was a really good selection.


  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes

Review collected in partnership with Easytobook.com

Ask Rachel W about Ole - Sereni Hotel, Nairobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review
March 10, 2013
Ms. Rachel,

Thank you for taking time to give us your positive comments.

I am truly delighted to learn that your stay was a pleasant one except for the hard mattresses.

Please allow us to lok into it right away.

I thank you again for sharing your views and look forward to weloming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockbridge, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Best in Nairobi”
4 of 5 stars Reviewed March 7, 2013

This hotel is in an excellent location, just a short ride from the international airport. The staff are superb and prices of food and drinks very reasonable indeed.
Rooms are comfortable and very well appointed. The rooms overlooking the National Park are better solely because of the view though there are not herds of animals passing by.
The restaurant service is good and the standard of food high. Excellent gym/fitness facilities.
All round, a great hotel with the same standard of service to be found in other first-rate establishments.

Room Tip: Go for a room with a view of the park just because it is better waking up and opening the curtains t...
See more room tips
  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask Andy S about Ole - Sereni Hotel, Nairobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review
March 8, 2013
Thank you or taking time to give us your positive comments.

I am truly delighted to know that your stay was pleasant and you enjoyed our hospitality.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The Boma Nairobi
Great value on a similar hotel
Nairobi, Kenya
4.5 of 5 stars 69 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in Nairobi
Family-friendly
Hilton Nairobi
Hilton Nairobi 3.5 of 5 stars 341 reviews
Romantic
Fairview Hotel
Fairview Hotel 4.5 of 5 stars 628 reviews
Luxury
Southern Sun Mayfair Nairobi
Southern Sun Mayfair Nairobi 4.0 of 5 stars 221 reviews
Good for business
Fairmont The Norfolk
Fairmont The Norfolk 4.0 of 5 stars 280 reviews
Show Prices ABS:HotelCheckRates-d301993?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d302822?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d299149?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d302553?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Travelers also viewed these Nairobi hotels
The Boma Nairobi 4.5 of 5 stars 69 reviews Eka Hotel Nairobi 4.0 of 5 stars 45 reviews Sankara Nairobi 4.5 of 5 stars 218 reviews Crowne Plaza Hotel Nairobi 4.0 of 5 stars 215 reviews
Show Prices ABS:HotelCheckRates-d3344579?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d3223389?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d1860203?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d1465059?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 80 hotels in Nairobi, ranked by popularity

Been to Ole - Sereni Hotel, Nairobi? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Ole - Sereni Hotel, Nairobi

Also Known As:
Ole - Sereni Hotel, Nairobi Hotel
Ole - Sereni Hotel, Nairobi Hotel Nairobi
Address: Mombasa Road | Opposite Zain offices, Parkside towers, Nairobi 00500, Kenya
Phone Number:
Region: Kenya > Nairobi
Amenities:
Business Center Fitness Center Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotels in Nairobi
#14 Business Hotels in Nairobi
Price Range: $$$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Agoda, Tingo and Venere so you can book your Ole - Sereni Hotel, Nairobi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Ole - Sereni Hotel, Nairobi, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Ole - Sereni Hotel, Nairobi
Enter dates & see best prices* (from our partners)
Show Prices