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“Great Service” 5 of 5 stars
Review of Ole - Sereni Hotel, Nairobi

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Ole - Sereni Hotel, Nairobi
4.5 of 5 Hotel   |   Mombasa Road, Nairobi 00500, Kenya   |  
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Ranked #23 of 102 Hotels in Nairobi
Kampala, Uganda
1 review
“Great Service”
5 of 5 stars Reviewed March 10, 2013

I use the Ole Sereni frequently for business. During my last visit we saw an amazing sight thanks to Shadrack Wawire! He called us (my wife and I) at 7 a.m. to tell us to look out the window. We opened the curtain and there was an amazing gathering of giraffes, zebra, ostriches and antelopes at the water hole! It was a great visit.

Other than that, the service and staff are great! Very friendly staff and a great breakfast. Try the braised lamb shank when you're there!

PS: Unfortunately all I had was my cell phone for a photo but if you zoom in you'll see some of the water hole "customers"!

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, March 11, 2013
Mr. James,

I thank you sincerely for taking time to give us your positive feedback.

It's our Team's constant endeavour to ensure that every guest of ours enjoys the finest of service levels ad I am glad that Shadrack ensured it is delivered.

We will surely share your sentiments with Shadrack and thank you for acknowledging his efforts.

I look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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520 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (162)
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Bristol
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 10, 2013 via mobile

We stopped here for one night at the start of our trip and for us, the hotel was superb. We flew into Nairobi in the evening, and the hotel was a perfect stopping off point for the evening. Outside of the city proper and close the airport, sits on the border of the Nairobi National Park.

We were greeted at the door by efficient porters and handed a glass of fresh mango juice in reception while our check-in was being sorted.

Rooms were large and well-decorated and equipped, and ours at least was very clean.

Breakfast was a large buffet with a chef cooking certain items fresh on demand. Also, considering many reviews say there are no animals by the hotel, we were lucky enough to see giraffe and impala grazing nearby whilst we ate our breakfast, so I think it just depends on your luck!

Overall, a good choice for us.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, March 11, 2013
I thank you for taking time to give us your poitie feedback.

I am truly pleased to learn that your experience overall was a pleasant one.

Thank you for clearing the air on sighting of animals in the Park. Its not consistent but a matter of sheer luck andI am glad you got the opportunity to spot them.

We look forward to welcoming you back.
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Paris, France
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 9, 2013

I stayed in this hotel for two days for business. The location is perfect to enjoy the peaceful atmosphere of africa even if you stay only a few days in kenya. the hotel is facing the Nairobi national park and very near from the airport.
The rooms were clean and confortable. The restaurant offers a wide variety of tasty and fresh food. I would recommend this hotel. If you have a bit of time, I also recommend a game drive in the park.

Room Tip: Ask for a room with a view on the park.
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, March 10, 2013
I sincerely Thank You for taking time to give us your positive feedback.

I am indeed pleased to learn that your stay was pleasant and we will surely share your sentiments with the Team.

We hope you will reconsider Ole-Sereni during your future travels to Nairobi.
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Portsmouth
1 review
5 of 5 stars Reviewed March 9, 2013

I had no expections and was therefore really delighted with every aspect of this hotel. My only slight negative was that the mattress was incredibly hard but I still slept ok. The staff were fantastic and the food was delicious and there was a really good selection.


  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, March 10, 2013
Ms. Rachel,

Thank you for taking time to give us your positive comments.

I am truly delighted to learn that your stay was a pleasant one except for the hard mattresses.

Please allow us to lok into it right away.

I thank you again for sharing your views and look forward to weloming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockbridge, United Kingdom
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 7, 2013

This hotel is in an excellent location, just a short ride from the international airport. The staff are superb and prices of food and drinks very reasonable indeed.
Rooms are comfortable and very well appointed. The rooms overlooking the National Park are better solely because of the view though there are not herds of animals passing by.
The restaurant service is good and the standard of food high. Excellent gym/fitness facilities.
All round, a great hotel with the same standard of service to be found in other first-rate establishments.

Room Tip: Go for a room with a view of the park just because it is better waking up and opening the curtains t...
See more room tips
  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, March 8, 2013
Thank you or taking time to give us your positive comments.

I am truly delighted to know that your stay was pleasant and you enjoyed our hospitality.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delaware
Top Contributor
72 reviews 72 reviews
17 hotel reviews
Reviews in 36 cities Reviews in 36 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed March 6, 2013

We stayed at Ole-Sereni for one day as we were connecting to Kilimanjaro the next day. This hotel is ideally situated between Nairobi airport and Wilson airport. I found the hotel staff to be helpful as we arrived a day late and did not meet up with our guide. They were helpful in getting us in touch with our guide(s) so we knew when to make our connections. I enjoyed our dinner and breakfast taken on the veranda where you could overlook the park.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, March 8, 2013
Thank you for taking time to give us your positive comments which will go a long way in strengthening our services.

I am very pleased to know that your stay was pleasant.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ballston
Top Contributor
56 reviews 56 reviews
47 hotel reviews
Reviews in 42 cities Reviews in 42 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed March 1, 2013

My colleague and I settled on this hotel to be close to the airport for early morning leave the next day. The layout was a bit odd -- we were told that this was the temporary US embassy after the 1998 bombings and the developers revamped it. It is very modern with a huge bar and restaurant with view over the game park. Excellent food and generous portions. The staff followed our customization instructions to the letter. Apparently they have won awards for the resto and bar and I can see why.

Bargain note -- the Kenyan wine, Leleshwa, is great value for money.

Check-in was painless; we arranged for a car back to the aeroport next morning at $15 per head. Check out was similar. Bless them, they let us into the breakfast room half an hour early so that we could have a meal before heading to the airport at 0600. The car was on time, clean, and made the trip with alacrity.

The room was not huge, but OK, and functional and comfy. Nice bed; sound sleep. Quiet! Everything worked except the light over the mini-bar/coffee service unit, which was a nice mini-bar, in-room coffee service, and safe. The flat screen TV on the wall had the (for me) essential BBC World Service. A/C was great, but so was the cool, dry wind off the Park. Two quibbles: the on-off light on the telly was a bright blue, so bright that it kept me awake and I had to get up and tape a bit of cardboard over it! The hot water never got HOT-HOT; it was warm enough for a shave and a comfortable shower, but never really hit that wonderful point at 40 degrees or so. (My travelling companion did report that his TV was out of order, though.)

Wi Fi was good, easy to log into, not blazing, but that said, it never dropped.

I heartily recommend and will return when in a Nairobi transit situation.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, March 4, 2013
I thank you for taking time to give us your comments.

I am truly pleased to know that your stay was comfortable and pleasant and you enjoyed our authentic African hospitality.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ole - Sereni Hotel, Nairobi

Address: Mombasa Road, Nairobi 00500, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Nairobi
#16 Luxury Hotel in Nairobi
#17 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Ole - Sereni Hotel, Nairobi 4.5*
Official Description (provided by the hotel):
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 
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Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi

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