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All 80 Nairobi hotels

Ole - Sereni Hotel, Nairobi: Traveler Reviews

4.5 of 5
Mombasa Road | Opposite Zain offices, Parkside towers, Nairobi 00500, Kenya
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$200 (USD)
Ole - Sereni Hotel, Nairobi
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Ranked #19 of 80 hotels in Nairobi
Most recent review
5 of 5 stars Reviewed February 10, 2013
Katya K Southampton, United Kingdom
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308 reviews from our community

Traveler rating
    81
    122
    64
    23
    18
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Families
32
 
Couples
63
 
Solo
18
 
Business
144
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Southampton, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Great place to stay!”
5 of 5 stars Reviewed February 10, 2013

A great place to stay!
Location just between airport and Nairobi city, no traffic in between. Amazing view from the room - Nairobi National park; wild animals can be seen right from the hotel in the morning.
Service was perfect - much better than we expected, staff is really willing to help and to make your journey more enjoyable.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Katya K about Ole - Sereni Hotel, Nairobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review
February 11, 2013
I sincerely thank you for taking time to give us your positive feedback.

I am truly delighted to learn that we stepped up to your expectations.

We hope you will be choosing our services during your future travels to Nairobi.

Once again, I thank you for sharing your views and we look forwars to welcoming you bak.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Canada
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
“Convenient”
4 of 5 stars Reviewed February 8, 2013

This hotel is 15 minutes from the airport; thus no need to endure the horrid Nairobi traffic longer than necessary. It is a busy and safe hotel with travellers from around the world. This hotel is next to Nairobi National park, so the views are lovely from rooms on that side, or if you have dinner or drinks at the hotel restaurant and lounge. However, unless you like to sleep on a board, the beds are terribly uncomfortable and the showers could use a renovation.

Room Tip: Try to get a room facing the National park.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Traveler154990 about Ole - Sereni Hotel, Nairobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review
February 11, 2013
Thank you for taking time to give us your comments.

I regret to learn that you didn't find the comfort levels up-to standard.

We will ensure the concerns pointed our are looked into right away.

Once again, I thank you for sharing your views and look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
“11/10”
5 of 5 stars Reviewed February 7, 2013 via mobile

I wish to breakdown my experience in ole - serene hotel as follows..

1. The security was good during my 4days stay in december. One day we left approx 100 usd in the safe but we did not lock the safe. We even did not notice that we lost some money until when we received a notice from the security and then they later called our room to confirm if the money belonged to us. They gave us the money back.

2. The receptionist (name withheld) was so friendly and very helpful.

3. The big five restaurant was good ESP the buffet breakfast in the morning.

4. Close to the airport and the city too. If you wish to take public transport Mombasa road is just by the hotel..

In summary I am a Kenyan residing in the UAE and I was home for christmas. Was in ole sereni for 4 days with my friend and we both loved it. In a scale a scale of 10 I give it 11 ;)

Frederick

Stayed December 2012, traveled with friends
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Ask Frederick M about Ole - Sereni Hotel, Nairobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review
February 18, 2013
Mr. Frederick,

I sincerely Thank You for taking time to give us your positive feedback.

There is nothing more delightful to hear from a satisfied guest.

I will ensure that we share your sentiments with the Team.

Once agin, thank for sharing your views and we look forward to welcoming you back home.
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Washington DC, District of Columbia
1 review
“Great place to stay in Nairobi!”
5 of 5 stars Reviewed February 7, 2013

We have been here for three weeks and the hotel staff are most wonderful. This is a great lodging point for the many sightseeing areas of Kenya. The location is close to the airport and backs up to the Nairobi National Park. One must take advantage of the game drive through the park. The hotel has an open dining area that overlooks a watering hole in the park. We have seen ostrich, gazelles, and giraffes from the hotel! Excellent dining is available and again the staff is first class!

Room Tip: Book early
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask K R about Ole - Sereni Hotel, Nairobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review
February 8, 2013
I Thank You sincerely for taking time to give us your comments.

I am delighted to learn that you had a pleasant stay and found our services meet your expectations.

We hope you will choose our services again in your future travels.

Once again, thank you for sharing your views and we look forward to having you with us soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
1 review
1 helpful vote 1 helpful vote
“Amazing and wonderful experience”
5 of 5 stars Reviewed February 7, 2013

I happened to to be in this hotel for a conference and I had pleasant stay. The hotel is ever busy and the conference was a success. The park scenery was great and I saw some wild ranging from giraffee, ostrich, impala and various birds. At the evening it was a bee of activities at waterhole bar and we had fun as we enjoyed our drinks,the breeze was cool and breathtaking. Services were great from the time I checked in at the reception (checking in was faster than it was previously and I was offered with a very cold mango juice). The restaurant, rooms and the health club was fabulous. I frequently called my fiancé in USA and assured him that the hotel is gthe best suited for our honeymoon because the nice hooneymoon packages offered. I would request all guests from all walks of life to experience for themselves.

Room Tip: Request for a park facing room And additional linen when cold
See more room tips
  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Philomena F about Ole - Sereni Hotel, Nairobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review
February 8, 2013
Ms. Philomena,

I am truly overwhelmed by your comments and thank you for taking time to share it.

Nothing is more rewarding than learning about the positive experiences from our guests. This motivates us to excel in all service levels.

I sincerely hope you will choose Ole-Sereni for your precious moments and we look forward to make it a memorable one.

Once again, thank you for sharing your views and we await to welcoming you BOTH soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Ole - Sereni Hotel, Nairobi

Also Known As:
Ole - Sereni Hotel, Nairobi Hotel
Ole - Sereni Hotel, Nairobi Hotel Nairobi
Address: Mombasa Road | Opposite Zain offices, Parkside towers, Nairobi 00500, Kenya
Phone Number:
Region: Kenya > Nairobi
Amenities:
Business Center Fitness Center Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotels in Nairobi
#16 Business Hotels in Nairobi
Price Range: $$$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 
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