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All 80 Nairobi hotels

Ole - Sereni Hotel, Nairobi: Traveler Reviews

4.5 of 5
Mombasa Road | Opposite Zain offices, Parkside towers, Nairobi 00500, Kenya
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$200 (USD)
Ole - Sereni Hotel, Nairobi
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Ranked #19 of 80 hotels in Nairobi
Most recent review
4 of 5 stars Reviewed December 10, 2012
Nicola J Bagshot, England, United Kingdom
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308 reviews from our community

Traveler rating
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Families
32
 
Couples
63
 
Solo
18
 
Business
144
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Bagshot, England, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Total relaxation”
4 of 5 stars Reviewed December 10, 2012

A wonderful hotel, the staff always go out of their way to be helpful.
The food is excellent, especially the buffets and great value for money.
The gym is wonderful and the massage after a real treat!
The only slight negative for me is that there is no bath only a shower although it is a walk in shower that is easily big enough for 2!
The hotel is set on the edge of a game reserve with the restaurant and pool areas in prime viewing position and the introduction of a new watering hole should mean more animals to watch.
Well worth a visit.

Room Tip: Ask for a room overlooking the park.
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Nicola J about Ole - Sereni Hotel, Nairobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review
December 12, 2012
Mr. Nicola,

Thank you so much for taking time to give us your positive feedback.

I am delighted to learn that your stay was a pleasant one especially the Health Club facilities. We are however considering the option of installing a bath tub.

I am sure in your future visist, you will see a refreshing change.

Once again, thank you for sharing your views and we hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“Views of the Nairobi National Park and close to the airport!”
5 of 5 stars Reviewed December 9, 2012

We were staying here at the end of our safari for one night and had a flight in the morning, so the proximity to the airport was great.

The hotel itself was great. When we arrived there was some confusion with our booking but they went out of their way to sort it out and get us a room. We did not have a room facing the National Park, which would have been great, but it was clean and well presented with nice touches, like the beautiful animal photos.

The restaurant food was delicious, good value and best of all the tables had a view over the Nairobi National Park.

There was free internet available in the business centre for guests.Even though it is close to the main road, you do not hear traffic noise.

There is not alot else around the hotel, but if you are there to just staying there to be close to the airport then it is a great spot.

Room Tip: Try and get a room with a view over the National Park
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review
December 12, 2012
Mr. Kyle,

Thank you so much for taking time to give us your positive feedback.

I sincerely appreciate it.

I promise you will have the best room facing the National park during your future visits:)

Once agina, I thank you for sharing your experience at Ole-Sereni and look forward to having you back with us.
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Nairobi, Kenya
2 reviews
1 helpful vote 1 helpful vote
“Never Again”
1 of 5 stars Reviewed December 9, 2012

Reserved table,party of 8, we were seated way in the back, no service/attention for fifteen minutes. We moved, after battling with the hostess who only backed down after we decided to leave. Super slow with the drinks, the food,the bill. The food was ok, but the service killed it. Never again

  • Stayed December 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask HanifAbaye about Ole - Sereni Hotel, Nairobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review
December 12, 2012
Mr. Hanif,

Thank you for taking time to give us your feedback.

Our sincerest on apologies on the painful delay you faced in geeting served.

Ole-Sereni surely doesn not stand for this level of customer service.

May I please request you to reconsider our services with an assurance that you will be positively delighted.

I look forward to having you back with us soon.
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“Living in ole sereni”
5 of 5 stars Reviewed December 7, 2012

Great experience in the hotel tell living for almost for six months, working and living very well and inserting live style in Africa. Aziz the marketing manager very good and friendly, a lot of friends from the hotel due the service that they bring to me. Good place to back for more vacations. And the safari very good experience in the natural environment. Rooms are ok and quiet.

Room Tip: Higher floors better view
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  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Alserrblo about Ole - Sereni Hotel, Nairobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review
December 9, 2012
Mr. Alvaro,

Thank you so much for taking time to log your feedback.

I am glad to know that your stay has been a pleasant one.

I hope you enjoyed our services as much as we enjoyed having you with us.

We thank you for patronising Ole-Sereni and look forward to welcoming you back.

Buen Viaje
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South Bend, Indiana
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“Convenience is main thing”
4 of 5 stars Reviewed November 30, 2012

Proximity to airport is main thing. It is a nice enough place, recently remodeled. Rooms are small, but adequate, especially for overnight close to airport. Restaurant is good, service okay though not up to the price. Overall it is good for a late arrival or early departure. If I had need of longer stay thee are many other choices.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review
December 5, 2012
Mr. Robert,

Thank you for taking time to log your feedback about our services.

You had mentioned about the 'Service' levels which were not up-to mark. May I please know in which way it was lacking so we can address it right away.

Once again, I thank you for your inputs and look forward to welcoming you back.
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Additional Information about Ole - Sereni Hotel, Nairobi

Also Known As:
Ole - Sereni Hotel, Nairobi Hotel
Ole - Sereni Hotel, Nairobi Hotel Nairobi
Address: Mombasa Road | Opposite Zain offices, Parkside towers, Nairobi 00500, Kenya
Phone Number:
Region: Kenya > Nairobi
Amenities:
Business Center Fitness Center Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotels in Nairobi
#16 Business Hotels in Nairobi
Price Range: $$$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 
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