I arrived at this hotel, with a group of friends, late at night after a delayed flight from England, only to be told that they had sold our rooms that had been pre booked. They clearly had an arrangement with a nearby hotel that they moved us to, but when you arrive late at night and tired it is definitely not what you want to do. We had chosen this hotel as it is close to the airport and saved us going into the centre of Nairobi after a late flight, in future we will be going back to the hotel we have used before and always had impeccable service. The manager even stood in the hall as we loaded our luggage back into the taxis without so much as uttering any apology at all.

We stayed here for one night - and were treated superbly by the reception team and restaurant team.
The rooms were not big but comfortable and more than adequate, though we would prefer to have a bit more privacy with the tolilet in the bathroom

The food in the restaurant was superb and breakfast was excellent

The views from the bar on the verandah on the first floor was fantastic, and it was a bonus to sit and watch sunset while sipping a tusker beer

The only fault I could find was the verandah bar staff were not as helpful as the rest of the team - they were a bit arrogant and slow, acting as though they were doing us a favour

I book a room there because was close to the airport, coming back from a safari it is good to know that you don't have to go for a long drive againg the next day. We got upgrated because we where on our honeymoon trip, we needed an iron it was at our room in minutes and also a jacket that need to have clean we got it in two hours, dinner was good and we needed to leaved for the airport at 6:30 am , we had our breakfast and they made sure a taxi was at the hotel on time.

I recently stayed at the Ole Sereni for four nights while in Nairobi on business. It’s fairly close to the airport and next to a game park, but entirely self-contained; there’s nothing else in the immediate vicinity. As others have noted, the rooms, while not spacious, are equipped with all the amenities. Those on the game park side have much the better view, although animals were not often in evidence during my stay. Breakfast buffet was better than average but some items on offer one day were not there the next. The verandah, accessible from both the restaurant and the bar, is a big plus in terms of leisurely dining or hanging out. On the minus side, the business center was way below par for a luxury hotel – often there was no one in charge, and even simple tasks like printing and copying were frustratingly difficult. The front desk staff generally seemed able to handle normal routine but was flummoxed by anything out of the ordinary, while the restaurant service ranged from adequate to slow. Given the prices it charges, the hotel could do a better job overall.