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“For the price, it should be better” 3 of 5 stars
Review of Ole - Sereni Hotel, Nairobi

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Ole - Sereni Hotel, Nairobi
4.5 of 5 Hotel   |   Mombasa Road, Nairobi 00500, Kenya   |  
Hotel amenities
Ranked #26 of 129 Hotels in Nairobi
New York City, New York
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“For the price, it should be better”
3 of 5 stars Reviewed November 20, 2012

I recently stayed at the Ole Sereni for four nights while in Nairobi on business. It’s fairly close to the airport and next to a game park, but entirely self-contained; there’s nothing else in the immediate vicinity. As others have noted, the rooms, while not spacious, are equipped with all the amenities. Those on the game park side have much the better view, although animals were not often in evidence during my stay. Breakfast buffet was better than average but some items on offer one day were not there the next. The verandah, accessible from both the restaurant and the bar, is a big plus in terms of leisurely dining or hanging out. On the minus side, the business center was way below par for a luxury hotel – often there was no one in charge, and even simple tasks like printing and copying were frustratingly difficult. The front desk staff generally seemed able to handle normal routine but was flummoxed by anything out of the ordinary, while the restaurant service ranged from adequate to slow. Given the prices it charges, the hotel could do a better job overall.

Room Tip: Ask for the top floor on the game park side.
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  • Stayed September 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, December 5, 2012
Mr. Marty,

Thank you for taking time to log your feedback.

I have taken stock of your findings especially in regards to the Business Centre and the Reception and I aplogise for the inconveniences. We will ensure these lapses do not occur in future.

I sincerely hope you will consider our services in your future travels to Nairobi.

Once again, I thank you for your inputs and look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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684 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (201)
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Dublin, Ireland
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed November 19, 2012

I cannot express my dissatisfaction STRONGLY enough with the Ole-Sereni Hotel.

I was one of a party of six who had flown from London to arrive after midnight in Nairobi just over a week ago, to be picked up at the airport by Ole-Sereni as arranged, only to arrive at the hotel at 12.30, tired and travel weary, to be told they did not have our rooms - they had SOLD them on!!!!.

We had all the booking confirmation emails with us, they had our credit card as security and nothing - they didn't give a toss. We asked for the duty manager and to say he didn't care about leaving six tourists high and dry in Nairobi after midnight is an understatement!! he even stood in the lobby and watched us leave without as much as an apology.

One of the ladies at reception arranged rooms for us at a nearby hotel but we were not permitted to leave and go to this hotel until she had taken a copy of our passports and took payment (again) for the second hotel, plus the cost of collecting us from the airport, and plus the cost of the cars to take us there. It was quite clear to us that this was a standing arrangement with the second hotel and we were not the only tourists to be treated in this way - and there were two more groups of international travellers at the counter getting the same appalling treatment.

  • Stayed November 2012, traveled with friends
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, December 5, 2012
Ms. Michelle,

Thank you for taking time to log your feedback.

May I profoundly apologise for the series of grave inconveniences you faced during your recent experience. A standard hotel surely stands for far superior levels of service and obviously we failed to make our mark.

I thoroughly understand your aggravation as you deserve far superior level of care and service levels.

I can assure you that I have taken stock of your inputs with the concerned Dep't heads and we have addressed it with outmost priority.

Should you ever happen to visit this part of the world in future, may I please request you to reconsider our services as you will have my singular attention towards it.

Once again, thank you for your inputs and hope to welcome you back.
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Hallevik, Sweden
Level Contributor
51 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed November 18, 2012

The room was great but relatively small. It was however nice decorated and it had all essential things that you could need, inclusive AC.
The food in the outside bar was very nice and tasty but the service was very slow. I had to ask quite a few times before I could order and it took at least thirty minutes before the food, I only ordered toasts, to come.
The breakfast was lovely and tasty.
If you have an early flight, choose this hotel, it only takes you 15 minutes to the airport.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Level Contributor
8 reviews
3 hotel reviews
3 of 5 stars Reviewed November 17, 2012

Had lunch at big five restaurant. Food took a long time but was worth the wait. Restaurant staff very slow and lacking in energy. Plates not cleared from table long after we had finished. Tried several times to catch eye of any waiter and eventually got one to give us our bill. For prices charged, the service is average.

  • Stayed November 2012
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peterborough, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed November 17, 2012

Good location for both airports some rooms have nice views over the national park which we were lucky to have. The hotel its self is very nice with good facilities however it is severley
let down by incompetent staff and management

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aptos, California
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed November 16, 2012

I stayed one night at the Ole Sereni at the recommendation of my travel agency, True Africa. I needed a place to stay while waiting for a flight to Addis the late the next day. True Africa arranged for all my transfers and lodging and everything went very smoothly. The hotel is very nice, modern and the public rooms are beautifully decorated. Front desk service was very good and the restaurant was excellent. I spend most of the late morning and afternoon on their veranda overlooking the park. Don't expect much in the way of wildlife viewing however. I only saw one antelope and an ostrich in the distance. The Ole Sereni is a bit expensive, but its location , nice rooms, and good restaurant make it a very pleasant stay for people flying in or out of Kenyatta airport.

  • Stayed October 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Level Contributor
34 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed November 14, 2012

Nice clean and good hotel with good service. The room was good. Check-in was good and fast. Food in the restaurant is excellent, well presented and the service is superb. Kindly note i am a regular visitor to this hotel and member of the Gourmet Club. They have nice theme nights in the restaurants esp for Friday and Saturday. The hotel is conveniently located on the main road to the airport and Mombasa. You will definitely love the experience.

Room Tip: Choose park facing rooms, there is a watering hole where you can chance to see some animals early mo...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ole - Sereni Hotel, Nairobi

Address: Mombasa Road, Nairobi 00500, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Nairobi
#16 Business Hotel in Nairobi
#18 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Ole - Sereni Hotel, Nairobi 4.5*
Number of rooms: 134
Official Description (provided by the hotel):
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 
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Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi

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