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“An airport hotel with a 'Wilderness' view!” 5 of 5 stars
Review of Ole - Sereni Hotel, Nairobi

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Ole - Sereni Hotel, Nairobi
4.5 of 5 Hotel   |   Mombasa Road, Nairobi 00500, Kenya   |  
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Hotel amenities
Ranked #22 of 101 hotels in Nairobi
Espoo, Finland
Top Contributor
56 reviews 56 reviews
45 hotel reviews
Reviews in 27 cities Reviews in 27 cities
47 helpful votes 47 helpful votes
“An airport hotel with a 'Wilderness' view!”
5 of 5 stars Reviewed February 6, 2012

After a hussle and stressfull time at the Nairobi International airport it is pure bliss to enter at Ole Sereni inNairobi.

Warm welcome, great reception staff who are very patient, well spoken and truly aim to make your stay a better one.

The views from the Safari park facing rooms is amazing. Seeing wildlife from the comfort of your room is truly relaxing and an absolute must when you visit this hotel. Ask to get a room facing the park. It is really worth it!

The food and service are very good making the overall experience a great one. I will most defenatly return to this hotel.

Early breakfast and courtesy van to the airport in the morning just gave the whole stay a very nice ending.

Room Tip: Try getting an upgrade to the safari facing rooms. Its defenatly worth it!
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  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (159)
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Burnaby BC
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed February 5, 2012

We recently stayed one night at this hotel, booked because it was near the airport in Nairobi. The hotel looked grand as we pulled up and walked to the reception area. From there on things went downhill fast. The reception clerk had difficulty with our reservation and it took quite some time to get a room. The room was small and lacking in any sort of charm. As we left to go to eat, a guest service representative wanted to know what we thought of the hotel. I explained that we had just arrived and perhaps he should ask us later. However, he kept dancing around in front of us demanding an answer. The dining area was thick with staff, so we were surprised by the almost total lack of service. The menu arrived an hour after we did. We ordered drinks and after asking for them again three times, a single glass of wine arrived. Further enquiries elicited my husband's drink. We had also ordered a coffee. They brought the cup and my husband had to ask for some coffee to go with it. The coffee arrived much later and was stone cold. We finally persuaded a manger that we wanted to order food and some 20 minutes later the order was taken. A further 55 minutes elapsed and then 2 waiters tried to serve us with meals that we had not ordered. One of them was insistent that it was our order. The other just sighed and walked back to the kitchen. When our food did arrive it was cold and had to be sent back. Further drinks were ordered and did not appear. The bill contained charges for the drinks not received and for service charges on items not ordered and the bill had to be sent back as well. The manager told us that we had to pay service charges by law. My husband told them that it anyone was to receive a tip it would be his wife. (I had to set the table as none of the staff seemed to be willing to do it).
So no, we do not recommend this hotel.

  • Stayed February 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 25, 2012

I stayed in this hotel several times as, unfortunately, I don't have a choice as my company puts me up here. locations is so and so, yes you can enjoy a view over the wildlife park, but that's about it. Interior decoration in public areas are ok but not exceptionally great, with kitchy statues. The staff is very unfriendly, even rude and sooooo unmotivated. It might have to do with the Indian management of the hotel who doesn't treat them well, although the prices for this hotel are way over priced..... The rooms I stayed in ( several different ones) are generally dirty, small and limited in comfort. the doors to the balcony are of very poor quality and o not open or lock the way they should. Your toilet is cramped next to your shower in some sort of cubicle. Hot water might be available but is certainly not on a constant flow with little pressure on the shower. the AC is of a very poor quality as well and not sufficient. Sheets were not too clean and there are a lot of dustflakes and hairs ( yekkie) in the corners and under the bed ( I don't think they replace the beds to clean...) the wifi is very weak in the rooms and disconnects on a regular basis. The hotel have limited facilities and a shuttle to downtown should be an added value. The food is not very good and pleasd do not have a look in the wet kitchen or other staff only areas, as you might not be hungry at all anymore..... I would not recommend this hotel at all... Stay away from here

Room Tip: No room is worth the price, avoid to be on the 4th floor on Thursdays as they have "functions&q...
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  • Stayed January 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Top Contributor
116 reviews 116 reviews
99 hotel reviews
Reviews in 88 cities Reviews in 88 cities
178 helpful votes 178 helpful votes
3 of 5 stars Reviewed January 23, 2012

The point of the Ole Sereni is that it is very close to the airport and therefore is used by airline crews or those with short stopovers.

For those it is a good choice. It is situated is outside of the CBD in a quiet location about 10 minutes drive from the airport. The public area are very nice with a large comfortable bar and massive terrace overlooking scrub land. The y say you can see wildlife from there but I did not.

The room was less impressive, a very hard bed and sparse furnishings. The sink was in the room and the toilet and shower (no bath) in a curious glass cubicle. Still an effort is made by the hotel, the towels are all presented with a hotel wrap around ribbon, a chocolate is on the bed, free wifi (not that quick), mini bar and decent bath amenities.

The breakfast was nice and started very early (5.30am).

The main problem for me was a bad night's sleep thanks to the rock hard beds and quite a lot of noise.

There are much better hotels in Nairobi (the Serena is a proper 5 star) but for a layover between flights the Ole Sereni is fine.

  • Stayed January 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Carlisle
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 20, 2012

Don't be fooled by their own publicity about views of the Nairobi Game Park and suggestions that some royals have been pleased with the place. The view of the game park from the outer edge is of nothing very much - certainly no game, although local people walking along the path on the outer side of the fence may help to scare animals away.
The restaurant was overpriced and the food was very average.
The noise in the corridor outside our room in the middle of the night was a real nuisance.

  • Stayed December 2011, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bromsgrove
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 17, 2012

My family of 4 ,stayed at this hotel,for 2 nights at the start of our holiday, and 1 night at the end of a memorable 11day .adventure/ experience/ safari drives,/ also mombasa etc,
The staff ,all of them, Doorman, Reception, front desk, Restaurant, were very helpfull,pleasant, it was a pleasure to stay here,
The food was plentyfull, cooked as you wished, Try, Kenyan Tea it's a must when it's done properly,
Very clean rooms, & spacious

Room Tip: Try not to have rooms 202 / 212, these rooms are above the bars, and the music seeps thro the floor...
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  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
british columbia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed January 17, 2012

After reading some of the reviews I was note quite sure what to expect from this hotel but I was pleasantly surprised. Despite the reviews that said check in was extremely slow we were all checked in within no more than 5 minutes and found the staff to be exceptionally helpful and not rude in any way whatsoever. I do agree with the other reviews about the beds not being the most comfortable and, if you are staying in a park facing room there is a bit of noise as the restaurant is right below and, of course the would like patrons to have a nice view so very hard to please everyone. Overall I thought the hotel was very tastefully decorated and would not have liked a long journey into Nairobi for a different hotel as this one is very convenient to the airport.

  • Stayed January 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ole - Sereni Hotel, Nairobi

Address: Mombasa Road, Nairobi 00500, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Nairobi
#16 Luxury Hotel in Nairobi
#17 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Ole - Sereni Hotel, Nairobi 4.5*
Official Description (provided by the hotel):
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 
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Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi

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