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“lousy horrible hotel” 1 of 5 stars
Review of Ole - Sereni Hotel, Nairobi

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Ole - Sereni Hotel, Nairobi
4.5 of 5 Hotel   |   Mombasa Road, Nairobi 00500, Kenya   |  
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Hotel amenities
Ranked #22 of 97 hotels in Nairobi
Dubai, United Arab Emirates
1 review
1 helpful vote 1 helpful vote
“lousy horrible hotel”
1 of 5 stars Reviewed January 25, 2012

I stayed in this hotel several times as, unfortunately, I don't have a choice as my company puts me up here. locations is so and so, yes you can enjoy a view over the wildlife park, but that's about it. Interior decoration in public areas are ok but not exceptionally great, with kitchy statues. The staff is very unfriendly, even rude and sooooo unmotivated. It might have to do with the Indian management of the hotel who doesn't treat them well, although the prices for this hotel are way over priced..... The rooms I stayed in ( several different ones) are generally dirty, small and limited in comfort. the doors to the balcony are of very poor quality and o not open or lock the way they should. Your toilet is cramped next to your shower in some sort of cubicle. Hot water might be available but is certainly not on a constant flow with little pressure on the shower. the AC is of a very poor quality as well and not sufficient. Sheets were not too clean and there are a lot of dustflakes and hairs ( yekkie) in the corners and under the bed ( I don't think they replace the beds to clean...) the wifi is very weak in the rooms and disconnects on a regular basis. The hotel have limited facilities and a shuttle to downtown should be an added value. The food is not very good and pleasd do not have a look in the wet kitchen or other staff only areas, as you might not be hungry at all anymore..... I would not recommend this hotel at all... Stay away from here

Room Tip: No room is worth the price, avoid to be on the 4th floor on Thursdays as they have "functions&q...
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  • Stayed January 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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496 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (157)
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London
Top Contributor
116 reviews 116 reviews
99 hotel reviews
Reviews in 88 cities Reviews in 88 cities
179 helpful votes 179 helpful votes
3 of 5 stars Reviewed January 23, 2012

The point of the Ole Sereni is that it is very close to the airport and therefore is used by airline crews or those with short stopovers.

For those it is a good choice. It is situated is outside of the CBD in a quiet location about 10 minutes drive from the airport. The public area are very nice with a large comfortable bar and massive terrace overlooking scrub land. The y say you can see wildlife from there but I did not.

The room was less impressive, a very hard bed and sparse furnishings. The sink was in the room and the toilet and shower (no bath) in a curious glass cubicle. Still an effort is made by the hotel, the towels are all presented with a hotel wrap around ribbon, a chocolate is on the bed, free wifi (not that quick), mini bar and decent bath amenities.

The breakfast was nice and started very early (5.30am).

The main problem for me was a bad night's sleep thanks to the rock hard beds and quite a lot of noise.

There are much better hotels in Nairobi (the Serena is a proper 5 star) but for a layover between flights the Ole Sereni is fine.

  • Stayed January 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Carlisle
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 20, 2012

Don't be fooled by their own publicity about views of the Nairobi Game Park and suggestions that some royals have been pleased with the place. The view of the game park from the outer edge is of nothing very much - certainly no game, although local people walking along the path on the outer side of the fence may help to scare animals away.
The restaurant was overpriced and the food was very average.
The noise in the corridor outside our room in the middle of the night was a real nuisance.

  • Stayed December 2011, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bromsgrove
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 17, 2012

My family of 4 ,stayed at this hotel,for 2 nights at the start of our holiday, and 1 night at the end of a memorable 11day .adventure/ experience/ safari drives,/ also mombasa etc,
The staff ,all of them, Doorman, Reception, front desk, Restaurant, were very helpfull,pleasant, it was a pleasure to stay here,
The food was plentyfull, cooked as you wished, Try, Kenyan Tea it's a must when it's done properly,
Very clean rooms, & spacious

Room Tip: Try not to have rooms 202 / 212, these rooms are above the bars, and the music seeps thro the floor...
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  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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british columbia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed January 17, 2012

After reading some of the reviews I was note quite sure what to expect from this hotel but I was pleasantly surprised. Despite the reviews that said check in was extremely slow we were all checked in within no more than 5 minutes and found the staff to be exceptionally helpful and not rude in any way whatsoever. I do agree with the other reviews about the beds not being the most comfortable and, if you are staying in a park facing room there is a bit of noise as the restaurant is right below and, of course the would like patrons to have a nice view so very hard to please everyone. Overall I thought the hotel was very tastefully decorated and would not have liked a long journey into Nairobi for a different hotel as this one is very convenient to the airport.

  • Stayed January 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Wellington, New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 16, 2012

My wife and I are a bit bemused by the negative reviews of this hotel, as our stay was very very good. Be sure you get a room overlooking the park, although i think the chances of seeing wildlife are few. The location is great and as we arranged for our airport taxi driver to pick us up each day on a daily rate we had no problem getting to see the sights. We were quite surprised that the prices in the bar and restaurant were comparable to back home in NZ - good value. The staff were friendly and helpful, and we had no complaints about the room or the faciiities. I would recommend this hotel for business or pleasure.

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Kampala
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed December 19, 2011

While it's a convenient and pretty place to be Ole Sereni is more of a hassle than it's worth. Try other places around the area before you come here. The service is lousy, even rude. The food could do better as well.

Room Tip: It's worth it to drive a bit more into city centre and select from the myriad of good hotels the...
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  • Stayed December 2011, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Ole - Sereni Hotel, Nairobi

Address: Mombasa Road, Nairobi 00500, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Nairobi
#15 Luxury Hotel in Nairobi
#16 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Ole - Sereni Hotel, Nairobi 4.5*
Official Description (provided by the hotel):
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 
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Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi

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