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“A GOOD HOTEL TO START YOUR HOLIDAY” 5 of 5 stars
Review of Ole - Sereni Hotel, Nairobi

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Ole - Sereni Hotel, Nairobi
4.5 of 5 Hotel   |   Mombasa Road, Nairobi 00500, Kenya   |  
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Hotel amenities
Ranked #22 of 96 hotels in Nairobi
bromsgrove
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
“A GOOD HOTEL TO START YOUR HOLIDAY”
5 of 5 stars Reviewed January 17, 2012

My family of 4 ,stayed at this hotel,for 2 nights at the start of our holiday, and 1 night at the end of a memorable 11day .adventure/ experience/ safari drives,/ also mombasa etc,
The staff ,all of them, Doorman, Reception, front desk, Restaurant, were very helpfull,pleasant, it was a pleasure to stay here,
The food was plentyfull, cooked as you wished, Try, Kenyan Tea it's a must when it's done properly,
Very clean rooms, & spacious

Room Tip: Try not to have rooms 202 / 212, these rooms are above the bars, and the music seeps thro the floor...
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  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (155)
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british columbia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed January 17, 2012

After reading some of the reviews I was note quite sure what to expect from this hotel but I was pleasantly surprised. Despite the reviews that said check in was extremely slow we were all checked in within no more than 5 minutes and found the staff to be exceptionally helpful and not rude in any way whatsoever. I do agree with the other reviews about the beds not being the most comfortable and, if you are staying in a park facing room there is a bit of noise as the restaurant is right below and, of course the would like patrons to have a nice view so very hard to please everyone. Overall I thought the hotel was very tastefully decorated and would not have liked a long journey into Nairobi for a different hotel as this one is very convenient to the airport.

  • Stayed January 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Wellington, New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 16, 2012

My wife and I are a bit bemused by the negative reviews of this hotel, as our stay was very very good. Be sure you get a room overlooking the park, although i think the chances of seeing wildlife are few. The location is great and as we arranged for our airport taxi driver to pick us up each day on a daily rate we had no problem getting to see the sights. We were quite surprised that the prices in the bar and restaurant were comparable to back home in NZ - good value. The staff were friendly and helpful, and we had no complaints about the room or the faciiities. I would recommend this hotel for business or pleasure.

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Kampala
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed December 19, 2011

While it's a convenient and pretty place to be Ole Sereni is more of a hassle than it's worth. Try other places around the area before you come here. The service is lousy, even rude. The food could do better as well.

Room Tip: It's worth it to drive a bit more into city centre and select from the myriad of good hotels the...
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  • Stayed December 2011, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Delta, Canada
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed December 11, 2011

A modern Hotel that has excellent service, well prepared food and is extremely handy to the Airport. It is not in the downtown Nairobi area which, depending on your travel plans, can be a good thing. (Traffic in Nairobi is brutal). The rooms are very clean, modern and equipped with AirCon. The business centre, including use of a computer and wireless access, are completely complimentary for Hotel guests. The only thing that could be improved is the pool area which could benefit from a few more amenities.

  • Stayed October 2011, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 27, 2011

Be prepared for your adventure at the Ole Sereni Hotel, Nairobi:
**hot water is random in the shower and vanity. I stayed for a week and 5 of 7 days got caught with cold water only.
**water is random in the shower and vanity. 3 days the water turned completely off while in shower. After 5 or so minutes the taps begin sputtering water again but only on-off-on-off.
**Bring ear plugs. The hotel room doors are paper thin and you will hear EVERYTHING in the hallways. This is a airport hotel. Travelers and flight crew come at all hours of the night. You will hear every person coming and going, their conversations walking down the hallway, the doors slamming, the phones ringing, and wakeup calls from 3am to 5am are loud.
**Food and beverage service. Bring a whistle or long pole. You are on your own to attract enough attention to buy anything on the menu. It is almost like a game here. They seem to try harder to avoid you then selling a drink or food.
**Bring slippers. The vinyl stick down tile squares are peeling, dirty, and worn down in most areas, not to mention filthy dirty. Do not go barefoot unless you have all vaccinations current.
**Patients is required at check-in. Bring a lunch, it takes anywhere for 10 to 15 minutes for the clerks to figure out how to register you.
**Wifi internet is poor and LAN in the rooms is even slower. Do not anticipate being productive on the internet. Slow, like 28k dialup.
**Email requires secret code to pass the filtered SMTP. Outgoing email is not allowed here.
**Bed duvets are marginally clean and the hotel only provides single bottom bed sheet. The no top sheet style is like a sleazy motel. Suggest just holding your breath and diving in for frequently interrupted night of sleep from the loud hallway noise.
**Do not pay extra for the park side rooms. The cheap windows are so poorly installed you can hear every conservation from the bar and restaurant patio below. FYI - from 1am to 3am it is usually the lingering staff talking away not hotel guests.
You will only be able to send emails when you leave and go to another civilized location.
Management is oblivious to hotel services. Actually management is invisible. I asked for the manager on four consecutive mornings before leaving for the office but the manager never contacted me.
Hotel is worth maybe $75-100 for a grungy sleepless night not $200-$280 as most would expect clean, quiet, considerate at that price.

Room Tip: Ask for quiet room(if they exist) on street side, away from airline crew arriving throughout the nig...
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  • Stayed November 2011, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
Senior Contributor
39 reviews 39 reviews
24 hotel reviews
Reviews in 26 cities Reviews in 26 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 26, 2011

A hotel to recommend. Hotel was most comfortable and accommodating. The service was generally very good - apart from the prolonged check-in and check-out procedure which was extended and tediously slow. Rooms very comfortable and the location was very convenient for business and airport access. Perhaps a little overpriced.

  • Stayed October 2011, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Ole - Sereni Hotel, Nairobi

Address: Mombasa Road, Nairobi 00500, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Nairobi
#15 Luxury Hotel in Nairobi
#16 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Ole - Sereni Hotel, Nairobi 4.5*
Official Description (provided by the hotel):
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 
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Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi

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