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“Pretty hotel, terrible service.” 1 of 5 stars
Review of Ole - Sereni Hotel, Nairobi

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Ole - Sereni Hotel, Nairobi
4.5 of 5 Hotel   |   Mombasa Road, Nairobi 00500, Kenya   |  
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Hotel amenities
Ranked #22 of 92 hotels in Nairobi
Kampala
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Pretty hotel, terrible service.”
1 of 5 stars Reviewed December 19, 2011

While it's a convenient and pretty place to be Ole Sereni is more of a hassle than it's worth. Try other places around the area before you come here. The service is lousy, even rude. The food could do better as well.

Room Tip: It's worth it to drive a bit more into city centre and select from the myriad of good hotels the...
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  • Stayed December 2011, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (142)
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Delta, Canada
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed December 11, 2011

A modern Hotel that has excellent service, well prepared food and is extremely handy to the Airport. It is not in the downtown Nairobi area which, depending on your travel plans, can be a good thing. (Traffic in Nairobi is brutal). The rooms are very clean, modern and equipped with AirCon. The business centre, including use of a computer and wireless access, are completely complimentary for Hotel guests. The only thing that could be improved is the pool area which could benefit from a few more amenities.

  • Stayed October 2011, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Los Angeles, California
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 27, 2011

Be prepared for your adventure at the Ole Sereni Hotel, Nairobi:
**hot water is random in the shower and vanity. I stayed for a week and 5 of 7 days got caught with cold water only.
**water is random in the shower and vanity. 3 days the water turned completely off while in shower. After 5 or so minutes the taps begin sputtering water again but only on-off-on-off.
**Bring ear plugs. The hotel room doors are paper thin and you will hear EVERYTHING in the hallways. This is a airport hotel. Travelers and flight crew come at all hours of the night. You will hear every person coming and going, their conversations walking down the hallway, the doors slamming, the phones ringing, and wakeup calls from 3am to 5am are loud.
**Food and beverage service. Bring a whistle or long pole. You are on your own to attract enough attention to buy anything on the menu. It is almost like a game here. They seem to try harder to avoid you then selling a drink or food.
**Bring slippers. The vinyl stick down tile squares are peeling, dirty, and worn down in most areas, not to mention filthy dirty. Do not go barefoot unless you have all vaccinations current.
**Patients is required at check-in. Bring a lunch, it takes anywhere for 10 to 15 minutes for the clerks to figure out how to register you.
**Wifi internet is poor and LAN in the rooms is even slower. Do not anticipate being productive on the internet. Slow, like 28k dialup.
**Email requires secret code to pass the filtered SMTP. Outgoing email is not allowed here.
**Bed duvets are marginally clean and the hotel only provides single bottom bed sheet. The no top sheet style is like a sleazy motel. Suggest just holding your breath and diving in for frequently interrupted night of sleep from the loud hallway noise.
**Do not pay extra for the park side rooms. The cheap windows are so poorly installed you can hear every conservation from the bar and restaurant patio below. FYI - from 1am to 3am it is usually the lingering staff talking away not hotel guests.
You will only be able to send emails when you leave and go to another civilized location.
Management is oblivious to hotel services. Actually management is invisible. I asked for the manager on four consecutive mornings before leaving for the office but the manager never contacted me.
Hotel is worth maybe $75-100 for a grungy sleepless night not $200-$280 as most would expect clean, quiet, considerate at that price.

Room Tip: Ask for quiet room(if they exist) on street side, away from airline crew arriving throughout the nig...
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  • Stayed November 2011, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
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Johannesburg, South Africa
Senior Contributor
33 reviews 33 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 26, 2011

A hotel to recommend. Hotel was most comfortable and accommodating. The service was generally very good - apart from the prolonged check-in and check-out procedure which was extended and tediously slow. Rooms very comfortable and the location was very convenient for business and airport access. Perhaps a little overpriced.

  • Stayed October 2011, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 23, 2011

I stayed here transiting Nairobi from South Sudan. The location of the hotel means that you can make an early morning flight out of Nairobi, whereas some of the more established hotels are located on the other side of Nairobi's now infamous rush hour traffic. The Sereni was just that - serene. Looking out onto the wildlife park, from the pool, from your room or from the restaurant was a lovely way to relax. The rooms were new, fresh and clean - also well equipped. The beds were fantastic quality, and I slept very well. The breakfast was substantial, and restuarant, where I had dinner, was reasonably priced for Nairobi (which is expensive). The service was a little slow for the standard of restaurant, but it's fine if you are not in a hurry. The pool was nice and clean, and there were plenty of sofas in corners around the hotel where one could work. The hotel wireless was patchy though, so find a place with good signal and settle there. This was also one of the hotels where you don't have to send copies of your credit card, or transfer the money in advance to them in order to make a reservation. I was told by other hotels that this was 'because of credit card fraud' but I would say that having full copies of people's cards floating around was an encouragement to credit card fraud, so was good that this one had seen sense.

Room Tip: I'd pay the extra to go on the side facing the park - waking up to the view is nice.
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  • Stayed October 2011, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 20, 2011

Just stayed at the Ole Sereni, very impressed. Close to the airport, location wise. View of the game park from the restaurants is spectacular, however the city view is not so great.

The rooms are clean, modern with LCD tv, wireless internet including in the room, wet room, safe, fridge, tea & coffee making facilities, hairdryer, UK plug sockets, small balcony, complimentary bottles of water and little essentials like shower gels, shampoo, vanity packs, soaps etc.

My only downside is that I found the bed uncomfortable and kept waking up in the night, the cleaners seem to start very early too- but there is a flip side as the bed had lots of comfy pillows which I loved as I always seem to be asking for more at hotels.

Used room service which was very fast and the food was delicious. The staff are friendly enough and seem happy with what they're doing - I don't think there is any slave labour here as I have read this assumption in previous posts!

However next time I am back here I will ensure I have some small Kenyan currency to tip staff individually as they do work very hard.

  • Stayed November 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 19, 2011

I booked Ole Sereni online for an overnight stay as it is close to the airport in Nairobi. When I arrived there was no record of my booking though I had confirmation. It took almost ONE hour to resolve the problem and only after I insisted and became quite agitated! That the person "responsible for internet banking" was not in at that time of evening!! I was so amazed at that statement delivered so casually!
The rooms are modern and clean and quite friendly to the tired traveler but the reception was horrendous! If that is sorted it is well located near the airport and quite serene with the National Park just behind it.

Room Tip: Rooms facing the National park are better and more quiet.
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  • Stayed May 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Ole - Sereni Hotel, Nairobi

Also Known As:
Ole - Sereni Hotel, Nairobi Hotel
Ole - Sereni Hotel, Nairobi Hotel Nairobi
Address: Mombasa Road, Nairobi 00500, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Luxury Hotel in Nairobi
#15 Business Hotel in Nairobi
#16 Family Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Ole - Sereni Hotel, Nairobi 4.5*
Official Description (provided by the hotel):
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 
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