My daughter and I stayed at the Ole Sereni Hotel, in Nairobi, Kenya, from 10/29/11 until 11/01/11 as part of the last few days of our vacation.
The interior decor of the hotel is absolutely beautiful and exotic. Quite pleasing to the eye. However, our accommodations left something to be desired. Our room was rather small, especially the bathroom. The towels were an awful grey color and were very old. For some reason or another, the staff failed to supply us with wash cloths. We usually had hand towels and bath towels but had to call housekeeping and ask for wash cloths. I found this situation to be exceptionally awkward as I have always thought the wash cloth was also a normal part of the towel supply for a hotel room. On one occasion, while at this hotel, we returned to our room in the evening to see we had neither wash cloths nor hand towels. I got on the phone and called housekeeping to request the missing items. We were told the hand towels "were in the dryer" and that as soon as they finished drying, someone would deliver them along with some wash cloths, to our room. I found this situation to be totally ridiculous for what was supposed to be a 5-star establishment.
The mattresses on our beds were so hard the beds felt like cement slabs. The beds are beyond being uncomfortable -- they are absolutely awful.
We were advised to keep our room window closed at night in order to prevent mosquitos from getting in. The only problem with this scenario is that the window in our room, overlooking the wild animal park, was a window that could not be tightly closed. There was a tiny gap and it was just the perfect size for mosquitos to come into. They visited us practically every night and both my daughter and myself suffered several mosquito bites. The staff was aware of the mosquito problem so management must have also been aware. Yet, there are no mosquito nets in any of the rooms. We have stayed in several hotels and lodges in Kenya and every single established was equipped with mosquito netting. The Ole Sereni has chosen to ignore the need for something as simple as mosquito netting for the prevention of mosquito attacks on their guests.
Directly beneath our room, an outdoor restaurant was situated. The restaurant offers an unobscured view of the wild animal park. Nice touch. Not so nice was the fact that the restaurant with the "pool bar", hosts various clientele each night who drink and converse on the patio accompanied by music, loud music, lasting into the early hours of the morning. If we were night owls, which we are not, we could appreciate the early morning revelry but since we choose to sleep at night, being kept awake by the noise beneath our window was not something we appreciated. My daughter suggested we might ask to be moved to a different room but I dismissed the suggestion. That was a mistake.
Room service and the deliverance of requested meals was prompt and very nicely taken care of. My daughter and I were grateful for the free Wi-fi service which allowed us to communicate with friends in the USA.
There was an employee at the registration desk that was not cordial or even half way nice to us. I don't remember her name. I wish I had made a notation of it. She seemed to have some sort of problem with my daughter and I being African-Americans and when she addressed me or responded to my questions, she was rather curt and hardly looked me in the eye. As I stated before, I have no idea what her problem was. We have visited several places in Kenya both last year and this year and my daughter and I have always been welcomed and well received. At the Ole Sereni, we were stared at and occasionally frowned at by employees in the restaurant where the breakfast buffet was served. I have no idea why the personnel at this hotel acted in negative manners. On the other hand, there were other employees who were very nice and went out of their way to make our stay pleasant.
In summation, I do not think we will be returning to this establishment in the future. The negative aspects (mosquito bites, dingy towels, lack of proper towels, hard mattresses, noise beneath our window every night, unprofessional staff) out weigh the good aspects of this establishment.
- Official Description (provided by the hotel):
- Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more less
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- Also Known As:
- Ole - Sereni Hotel, Nairobi Hotel Nairobi