We usually stay at the Serena in Nairobi but last time we had faulty airconditioning, which was not great in January and the a la carte evening meal was again below par, so wanting a quick overnight stop, minus Nairobi morning traffic, we gave this hotel a go.
We were late in from LHR due to Greek traffic control strike but check in was handled smoothly and with a smile. Travelling with my elderly parents, we had requested a twin for them and a double for ourselves, both overlooking the park. Both requests taken care of and checked on arrival. None of the problems mentioned in previous posts, although our agent did mention that perhaps the hotel sometimes favours regular guests/large conventions in favour of one off guests.
Porterage extremely good on arrival and departure.
Rooms were a good size, clean with a few nice touches. Beds are hard - we like a firm mattress but I think a few nights would have taken their toll on our backs - this needs to be addressed.
This is the old US Embassy; my only real down point would be that the doors are very heavy and noise echoes into the rooms at night. As the hotel is close to the airport, there are people checking in and out at various hours. In fact, it appeared that vacating rooms were serviced during the night (01 30 hrs +); as for about 45 mins we could here doors opening & shutting and bins being emptied etc ...However, I have to say that all staff were most concerned as to the quality of our stay and as we were questioned as to the quality of our night's sleep, we mentioned this. Consequently, the manager came to see us before we left to make a note of this issue.
I liked the hotel, would probably not want to stay for more than 2 nights cos of the hard beds and some noise issues but proximity to airport and quality otherwise rate this ok for a quick and convenient pre or post Kenya stay.
- Official Description (provided by the hotel):
- Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more less
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- Also Known As:
- Ole - Sereni Hotel, Nairobi Hotel Nairobi