Ndemi Place is HOME away from home - and this is largely thanks to the extremely friendly staff of Ndemi ("Asante to Catherine, Bernard, Moses, Viola & the team). Possibly, THE BEST customer service you can get in Kenya. I stayed there 4 times in Sept/Oct 2013: every time I was returning to Ndemi (from Eldoret, Mombasa, etc.), I truly felt like coming home. The staff would help me with any inquiry (e.g. ordering a taxi) or question I had, and they are very reliable - this spares you a lot of time and sometimes hassle, if you don't know Nairobi/Kenya too well.
Ndemi is a very peaceful place with wonderful garden. Peace is what you most probably will be looking for after surviving it through the insane Nairobi traffic.
Rooms are spacious and clean. Bathrooms - same same. WiFi is available. TV is available in the lounge area. Breakfasts are good. For other meals, you can get it delivered from any of the restaurants in the neighborhood (very fast, within 15-20mins, and inexpensive).
The neighboring area is very safe and rather well connected. You find big shopping malls within walking distance (Junction, 15 mins walking), also sport grounds and health clubs (Impala Club: I used their track, gym, pool; got very good massage there). For nightlife, there is a cool bar/club on Ngong Road (Brew Bistro & Lounge) - very lively on weekends (mix of African and Western club music).
I arrived to Nairobi on the day of the Westgate mall incident. Before travelling, I was checking on various hotels - also those of international chains and in downtown. After my arrival and seeing what was happening in the Westgate mall, I was very happy - almost relieved - I chose this discreet and homelike place to stay (and not one of "mass tourism"). I felt completely safe in this peaceful oasis.
Last but not least, I would advise Ndemi Place to anyone looking for peaceful, charming and secure place to stay in Nairobi. Let's be clear - Ndemi is not Hilton or Sheraton (one comment below seems to mistake Ndemi with one of the posh hotels, expecting Intercom in the rooms - hmmmmm, I personally find it quite amusing :-). But I would not swap Ndemi for any of these high-end hotels.
Ndemi is a lovely place which offers great value for money and assistance you won't get anywhere else. So don't hesitate - go for it!
Ndemi Place will always be "my place" in Nairobi/Kenya!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.