The room was very, very small, but thats ok given the price. You can't expect a big or nice room when paying so little. The first time we had breakfast there (included in the price) we were told that they were out and that they would not be making more. Breakfast is served from 6am to 10am and we got there at 8am. The staff in the restaurant were extremely slow and terrible (think 45 mins for a coffee) despite there being only 2 other people in the restaurant. But the reception took the cake for bad service. She was extremely rude and confrontational. We agreed on a 10% discount before we arrived, and they did not want to honor agreement, despite having a conformation email from management. Overall a terrible experience, the staff was the worst I have seen anywhere in the world. Would not recommend to anyone, not even budget travelers. Stay away at all costs and do not be lured into the cheap prices!
- Also Known As:
- Jupiter Guest Hotel Nairobi