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“A mixed bag” 4 of 5 stars
Review of Margarita House

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Margarita House
Lower Plains Road | off Karen Rd, Nairobi 00100, Kenya   |  
Hotel website
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Hotel amenities
Special Price
20% off room rate
Ranked #37 of 157 Nairobi B&B and Inns
Sussex
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
27 helpful votes 27 helpful votes
“A mixed bag”
4 of 5 stars Reviewed October 5, 2012

Potential. Its an often used word, but one that certainly applies to Margarita House. There are aspects of this place that are first class, but also things that let it down. With a little more work this place could be great.
First the positives. The staff are great and simply can't do enough for you. It's in a quiet location and the gardens and pool are a lovely place to relax in the afternoon or evening. The downstairs lounge is extremely nice and the dining room whilst lacking ambiance serves up perfectly good food. The bedrooms are large and clean with plenty of storage.
On the down side the housekeeping service wasn't great as dirty towels were taken away but not replaced and the same for the coffee mugs. There was also no fridge in our room which meant nowhere to keep drinks cold. There was also nowhere to put a wash bag in the bathroom other than on the floor despite the bathroom being a very good size.
Maybe I'm being picky, but Margarita House really could be oustanding if they could just iron out the rough edges (and maybe get some doors that fit properly).

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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44 reviews from our community

Traveler rating
    20
    16
    3
    3
    2
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16
12
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8
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Kuala Lumpur, Malaysia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 30, 2012

This was a great one night stop at the end of our holiday. Rooms were comfortable and staff was helpful. Taxis are required to go anywhere but the staff helped out with a reliable driver. Very close to lots of attractions, malls and good restaurants. A good choice in Nairobi!

Stayed July 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mombasa, Kenya
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 2, 2012

This was our first time at the Margarita House and we were not disappointed. The staff was exceptional - from reception to cook to housekeeper -- they were first rate and they made our stay so enjoyable. The food was very tasty. The rooms clean and beautiful. The pool side or garden tables to eat any of our meals at, really made us feel like we were on vacation. It was a very peaceful atmosphere and the internet worked very well and quickly in the very large lounge, which we also enjoyed spending time in. The owners live on the premises and were also delightful, greeting each guest some time during to be sure all was going well for them. We also appreciate that it was a quiet atmosphere. The location was great to reach all of the tourist sites in Karen readily, which was also nice. Enjoy your stay!

Stayed February 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Top Contributor
50 reviews 50 reviews
37 hotel reviews
Reviews in 42 cities Reviews in 42 cities
78 helpful votes 78 helpful votes
2 of 5 stars Reviewed February 19, 2012

Stayed at Margarita House for 2 days and overall, we found the experience quite disappointing. We were the only guests staying on the first night, and one other couple were also staying on the second, which created a very strange ambience. Despite this, we were positioned in the noisy room directly above reception. The room itself was large and clean, but certainly not restful as we could hear every noise from downstairs. The hotel garden was well kept and provided a lovely location for breakfast. However, breakfast was slow. A form had to be completed, stating your breakfast selection and all food came out together. This meant a 40 minute delay before even receiving coffee. We wised up to this on day 2 and completed our form in advance.

Our biggest disappointment was reserved for dinner. We were asked on day 1 what time we wanted to dine in the evening, so the kitchen was fully aware we wanted to have dinner at 7pm. We ordered two simple dishes and beer. The beer was warm, so we were provided with ice cubes! And then we waited. As it became dark we moved inside and could then hear the noise of the microwave and general clanking sounds coming from the kitchen. We waited some more….after 1.5 hours I requested some bread, as by this time we were both very hungry. The bread never arrived, but 25 minutes later (almost 2 hours after placing the original order) the food was served, without cutlery! My husband’s fried chicken was cold and the whole dish was quite unappetising. My food was actually quite nice, but certainly didn’t justify a 2 hour wait and not the fine dining experience suggested by the website. The owner did apologise to us in the morning, but I’m afraid this was a little too late.

The other major downside to this hotel is that you have to rely on taxis to get everywhere, which becomes quite expensive and they couldn’t tell is how much the fares were costing until the end when we paid. Also, the hotel didn't have any guest information for local attractions, so it was fortunate that we had done our research of the area prior to arriving.

  • Stayed January 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
j_blaze123, General Manager at Margarita House, responded to this review, February 23, 2012
Dear Madam,

We regret to learn of your negative experiences during your recent visit to Margarita House.
We would like to apologize for the slack service during both dinner and breakfast service. We at Margarita House pride ourselves in constantly delivering good quality service and deem these isolated incidents as totally unacceptable. We have since reprimanded the relevant staff members in regards to the same.

We are a relatively small and new guesthouse and hence we may have erratic occupancy levels from time to time. We generally have no control over how many guests occupy our guesthouse at a given time and in addition January is considered a relatively slow month in the local hotel industry. All the same we apologize for failing to meet that expectation.

As for the concierge service, we are currently developing literature for various local attractions found in the area, including game parks, restaurants, shopping outlets and banking services. This material will be availed to all our clients starting 1st April 2012.

We appreciate your valuable feedback and would like to welcome you back to Margarita House to experience the improvements we have made all round.

Kind regards,

Joel Bwayo
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
Senior Contributor
31 reviews 31 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed January 4, 2012

This is our second stay at the Margarita House, and we enjoyed it just as much this time. The first time was one year ago and we didn't hesitate a second to stay here again when we planned our second Kenya trip.

Excellent location, large rooms, beautiful garden with swimming pool, and above all the wonderful owners and staff which makes Margarita House a home away from home.

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Senior Contributor
48 reviews 48 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed December 12, 2011

Located in the Nairobi suburb of Karen, the Margarita House is surrounded with a lovely garden and quiet pool area. We had options to eat our breakfast in the garden which was the best choice on our last day with the sun shining and birds chirping. Our room was huge, with a comfortable couch to watch TV and a four-poster bed with gauzy mosquito net. Quite romantic. Staff was very friendly and helpful. It's a little quiet, but for us that was perfect after an adventurous safari. Staff arranged for taxis to take us to the Karen Blixen House and to the Giraffe Center, which are not that far away. It cost us around $28 for a return trip that included both places. Dinner and lunch are also available and our favorites were the chicken and fish curries. Everything is done with a big smile at Margarita House. And the cost is quite good compared to big name establishements downtown. I would definitely stay there again.

Room Tip: Ask to overlook the garden.
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  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 31, 2011

I stayed with my family at Margarita House and found it a clean comfortable secure base, away from the hustle and bustle of central Nairobi.

Being a relatively small hotel (18 rooms) there is an intimacy that you wouldn't find at a larger establishment.

The staff are helpful and familiar with all the local tourist attractions (Blixen Museum, Giraffe Centre etc...)

The food available is adequate if limited, but more to the point none of my family suffered as a result of it.

The location of Margarita House (through 3 sets of gates - all manned, and one 10,000v electric fence) reflects the fact that security here is important. At no time here did we feel at all vulnerable - quite the opposite.

Karen is an upmarket suburb of Nairobi within relatively easy reach of the airport.

I have no hesitation in recommending Margarita House as an excellent choice of place to stay.

Room Tip: If your stay is during the milder weather, the staff will happy to build a roaring fire both in your...
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  • Stayed August 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Margarita House

Address: Lower Plains Road | off Karen Rd, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #37 of 157 B&Bs / Inns in Nairobi
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
One of Kenya’s best kept secrets, Margarita house is a budding boutique hotel fittingly situated on the periphery of Nairobi city, in the up-scale suburb of Karen. We are conveniently located within 5 minutes drive of major tourist attractions such as; Nairobi National Park, Karen Blixen Museum, giraffe center and the Nairobi safari walk. At Margarita House we offer professional personalized service delivered in a serene and relaxing environment. Try us today. ... more   less 
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Also Known As:
Margarita House Hotel Karen

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