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“Great potential... still bad service!!” 3 of 5 stars
Review of Zen Garden Restaurant

Zen Garden Restaurant
Lower Kabete Road, Nairobi 00100, Kenya
254 8034466
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Ranked #29 of 347 Restaurants in Nairobi
More restaurant details
Restaurant details
Good for: Romance, Doing business, Entertaining clients
Dining options: Breakfast/Brunch, Reservations, Delivery, Late Night
Nairobi, Kenya
Senior Contributor
43 reviews 43 reviews
31 restaurant reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
“Great potential... still bad service!!”
3 of 5 stars Reviewed June 11, 2014

Love the location and the food choices from the coffee shop (one of the best pizza in town!) and the Thai...

Too bad every time I go to this place the service is absolutely TERRIBLE! Last experience was a special occasion (a 60th birthday.... they asked us to BUY a cake if we wanted something special... which should not be the case...!) with booking and all and still the waiters were nowhere to be found, the "manager" was very unhelpful and clueless ... generally an unpleasant experience....

Also unacceptable for the restaurant to take the last order at 2:30 on a Sunday when people eat late and like to linger...!

Wish the owners cared a bit more..... Only time we had a good service was when we went with friends of the owners.....

  • Visited June 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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167 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
Huntsville, Alabama
Top Contributor
187 reviews 187 reviews
117 restaurant reviews
Reviews in 80 cities Reviews in 80 cities
85 helpful votes 85 helpful votes
“Excellent Asian food ”
5 of 5 stars Reviewed June 8, 2014

Ordered a ton of food for 6 people.
Cigar prawns, veg spring rolls, salt and pepper vegetables and papaya salad - appetizers
Szechuan chicken, silky bean curd, fried rice, shanghai noodles, spicy potatoes and veg manchurian - main course
What a dining experience. Service was excellent too. I don't understand the complaints from other reviewers.
The decor is outstanding with indoor and outdoor dining facility.

Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Contributor
15 reviews 15 reviews
15 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Nice food and great setting, a bit overpriced”
3 of 5 stars Reviewed June 8, 2014

We went to Zen garden for a b-day lunch celebration. The location is great and the food was reasonably tasty, so we had a good time, but it was a bit overpriced.

  • Visited January 2014
    • 2 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Top Contributor
140 reviews 140 reviews
71 restaurant reviews
Reviews in 86 cities Reviews in 86 cities
171 helpful votes 171 helpful votes
“Bad service, strange sashimi”
2 of 5 stars Reviewed June 8, 2014

Second time eating at Zen Garden. I will echo the negative comments made here with regards to the service as it's truly awful. Second time in as many visits our reservation made on the phone hasn't registered with anyone. They're lucky of course as restaurant was the emptiest I had ever seen it. Uninterested waiters like in 99.9% of Nairobi restaurants who it would seem, haven't smiled for years but who make sure to pour you wine after every sip you take. As to my "not great but not bad for Nairobi" Sushi... Everywhere in the world dear Zen gardens, sashimi is ordered and served either one by one or in portions of 4. If you simply google-imaged the word Sashmi you'll see that tuna and salmon sashimi portions come in four BULKY pieces. Why you serve 8 pieces that are almost as thin as smoked fish is beyond me. Oh and please invest in proper wine glasses.

Visited June 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Contributor
18 reviews 18 reviews
15 restaurant reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Food and ambience were great, organisation not so much”
3 of 5 stars Reviewed May 29, 2014

Zen Garden has excellent food and is decorated well, however it is huge and that tends to be a problem. Sometimes it can take as long as half an hour to get a menu, and on one occasion there were confusions with a reservation made. Generally, individuals coming for coffee or drinks only, without the intention of eating, are not made to feel very welcome, and sometimes get hurried by the staff.

  • Visited May 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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