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“Bad service, strange sashimi” 2 of 5 stars
Review of Zen Garden Restaurant

Zen Garden Restaurant
Lower Kabete Road, Nairobi 00100, Kenya
254 8034466
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Ranked #45 of 315 restaurants in Nairobi
More restaurant details
Restaurant details
Good for: Romance, Doing business, Entertaining clients
Dining options: Breakfast/Brunch, Reservations, Delivery, Late Night
Nairobi, Kenya
Top Contributor
114 reviews 114 reviews
51 restaurant reviews
Reviews in 75 cities Reviews in 75 cities
140 helpful votes 140 helpful votes
“Bad service, strange sashimi”
2 of 5 stars Reviewed June 8, 2014

Second time eating at Zen Garden. I will echo the negative comments made here with regards to the service as it's truly awful. Second time in as many visits our reservation made on the phone hasn't registered with anyone. They're lucky of course as restaurant was the emptiest I had ever seen it. Uninterested waiters like in 99.9% of Nairobi restaurants who it would seem, haven't smiled for years but who make sure to pour you wine after every sip you take. As to my "not great but not bad for Nairobi" Sushi... Everywhere in the world dear Zen gardens, sashimi is ordered and served either one by one or in portions of 4. If you simply google-imaged the word Sashmi you'll see that tuna and salmon sashimi portions come in four BULKY pieces. Why you serve 8 pieces that are almost as thin as smoked fish is beyond me. Oh and please invest in proper wine glasses.

Visited June 2014
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138 reviews from our community

74% Recommend
    47
    56
    26
    8
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
Nairobi, Kenya
Contributor
13 reviews 13 reviews
12 restaurant reviews
2 helpful votes 2 helpful votes
“Food and ambience were great, organisation not so much”
3 of 5 stars Reviewed May 29, 2014

Zen Garden has excellent food and is decorated well, however it is huge and that tends to be a problem. Sometimes it can take as long as half an hour to get a menu, and on one occasion there were confusions with a reservation made. Generally, individuals coming for coffee or drinks only, without the intention of eating, are not made to feel very welcome, and sometimes get hurried by the staff.

  • Visited May 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 5 of 5 stars Food
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Gravesend, United Kingdom
Contributor
17 reviews 17 reviews
13 restaurant reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Great setting and good food”
4 of 5 stars Reviewed April 21, 2014

Been here a few times and am pleased every time with the good service and food. The setting is great and accommodates for all different sizes if groups. Only complaint was last time it took nearly 45 minutes for the waiter to bring the bill despite multiple requests for it to be brought.

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istanbul
2 reviews
Reviews in 2 cities Reviews in 2 cities
“All garden seatings area always reserved but always empty ”
3 of 5 stars Reviewed April 19, 2014

Good food, good ambiance. But will never allow you to sit outside even though most tables would be vacant throughout. Mint coffee always out of stock

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Nairobi, Kenya
Contributor
18 reviews 18 reviews
13 restaurant reviews
2 helpful votes 2 helpful votes
“We just walked”
3 of 5 stars Reviewed April 5, 2014

Aimed at the U.N crowd this is a little piece of Europe/ US in Nairobi. Asian fusion menu and square plates, waiters in black and wait-to-be-seated signs. That already throws me off. If your urban home setting, it might please you. I don't live in Kenya to sit in another "lounge" and if you get enticed by the garden...there is greenery everywhere in Nairobi and Mystic Garden is more authentic and has better food for better prices. Serious, we saw the portions and the price ...getouddahere!

Visited February 2014
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