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“We just walked” 3 of 5 stars
Review of Zen Garden Restaurant

Zen Garden Restaurant
Lower Kabete Road, Nairobi 00100, Kenya
254 8034466
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Ranked #20 of 347 Restaurants in Nairobi
Certificate of Excellence
Cuisines: Japanese, Asian
More restaurant details
Restaurant details
Good for: Entertaining clients, Romantic, Doing business
Dining options: Dinner, Breakfast, Lunch, Delivery, Late Night, Reservations
Nairobi, Kenya
Level Contributor
32 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
“We just walked”
3 of 5 stars Reviewed April 5, 2014

Aimed at the U.N crowd this is a little piece of Europe/ US in Nairobi. Asian fusion menu and square plates, waiters in black and wait-to-be-seated signs. That already throws me off. If your urban home setting, it might please you. I don't live in Kenya to sit in another "lounge" and if you get enticed by the garden...there is greenery everywhere in Nairobi and Mystic Garden is more authentic and has better food for better prices. Serious, we saw the portions and the price ...getouddahere!

Visited February 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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189 reviews from our community

Visitor rating
    72
    78
    28
    10
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
nairobi
Level Contributor
3 reviews
“Good Food but too noisy and service could be better”
3 of 5 stars Reviewed March 13, 2014

Ambiance is good food is good but service is truly appalling three of us went for dinner each got their starter at different times so some waited as others ate, same story for the main course, to make matters worse there was a private function going on concurrently so the noise meant no conversation was possible

  • Visited March 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kampala, Uganda
Level Contributor
7 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“Good food at a price”
4 of 5 stars Reviewed March 8, 2014

The gardens and landscape is fantastic.

Service is friendly and efficient at the Chinese restaurant. Ambience was very nice.

Sushi sand starters r good - however, it's a pricey place compared to alternatives in Nairobi

  • Visited March 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Level Contributor
25 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
“Service is very poor and getting worse”
2 of 5 stars Reviewed March 3, 2014

I live close to Zen Garden and have visited it many times over the past years. It is clear to me that the standard of service is dropping out the bottom. Lovely place but the staff are ignorant at times. Over 4 consecutive visits with friends, either myself or a friend's order never arrived. Everyone else received their food. In all 4 cases, the waiter never noted down the order, despite asking him to repeat the orders. In all 4 cases, the restaurant apologised and provided the meal free (which is appreciated but entirely unnecessary). Ordering sushi by phone is very difficult. Several times the orders are wrong or something is missing. The last time we were told it would be ready for pickup in 1.5 hours?! Sushi doesn't take more than 30 minutes max. Consequently during pickup, the chef wondered why we had taken so long - it was ready within 20 minutes.

Sorry but I can't recommend Zen Garden until such a time as the management takes these comments seriously.

  • Visited February 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Level Contributor
476 reviews
294 restaurant reviews
common_n_restaurant_reviews_1bd8 219 helpful votes
“Armosphere = brilliant. Food = nnnahhh.”
3 of 5 stars Reviewed February 28, 2014

Big garden. Lots of space. Relaxing atmosphere. Restaurant gets crowded quickly for lunch. So its a good place to sit down and speak with friends or colleagues.
But then its the food. Its ok, but not something to recommend. Tried the fried fish with tartarsauce as starter. Tasteless. Fried chicken as main - halfraw.
I will give Zen Garden another try - the kitchen might have had a bad day.

  • Visited February 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 2 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shivradia, Owner at Zen Garden Restaurant, responded to this review, March 3, 2014
Dear Customer,

We are sorry that the food did not meet your expectations. We do hope you visit Zen again and have a better experience with the food.

The Zen Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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