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“Good for a brief stay” 3 of 5 stars
Review of Hillpark Hotel

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Hillpark Hotel
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Hillpark Hotel
Lower Hill Road | P. O. Box 46037, Nairobi, Kenya   |  
Hotel amenities
Ranked #44 of 94 Specialty lodging in Nairobi
Glasgow, United Kingdom
Senior Contributor
32 reviews 32 reviews
32 hotel reviews
Reviews in 31 cities Reviews in 31 cities
29 helpful votes 29 helpful votes
“Good for a brief stay”
3 of 5 stars Reviewed April 9, 2014

I thought the staff were friendly and helpful - a receptionist even lent me her mobile to make an urgent call. Room was attractive with a comfortable bed but the bath was enormous and rather than a door in to bathroom there was a curtain. Just seemed a bit odd and it might depend on who you were sharing with! There was noise from a gym and the pool during the day but it was quiet at night. Restaurant took ages to make food but the waiters were a humorous and obliging bunch and there was a good breakfast spread. Some of the communal areas were very smart but others areas like the stairs / reception were a bit tired looking. I wouldn't necessarily rush back but if found myself back in Nairobi would consider this a safe bet.

  • Stayed February 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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30 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Mumbai (Bombay), India
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 23, 2014

The hotel was just opposite to our business office, so it was very conveniently located for us. The breakfast was nice and had a good vegetarian spread as well. Overall security at the hotel was fine. We had taken an apartment which had a large kitchen and living room area. The hotel room and apartment are similarly priced, so an apartment makes better sense. The internal room fittings are not modern and it has the looks of an old hotel room, but maintained nicely. Since our stay was long, the hotel was gracious enough to provide us an evening checkout. Overall a pleasant experience with the hotel.

Stayed January 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra, Australia
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed September 22, 2013 via mobile

A very difficult day for everyone; the day after the Westgate Mall seige. Our hearts go out to the Kenyan people at this time. I hope the hotel staff realised this and that it is also difficult for foreigners - some of whom were killed at Westgate. We had emails from our country's Foreign Affairs department warning Australian tourists not to go to public places; Emails of concern from our loved ones. We arrived Sunday morning to meet up with an Exodus Tour. We'd come from Sarova Panafric where the staff were very concerned about our safety (as foreigners). of course they were all affected by this terrible tragedy yet they remained 100% professional. Sadly staff at this hotel did not seem to have the same outlook. we felt like intruders. Watching the news for updates we understood, but the alternative was soccer at loud volumes - even in the salon where staff also laughed at me while I got my hair braided. No price list in the salon so had to pay whatever they asked. Very limited
facilities. Lots of people/staff not in uniform so very hard to know who were staff. Not sure why, if this is normal, but it was very disconcerting. Yes, there is free WIFI. Our rooms had beautiful baths. Beds are very firm. I can forgive anything if there is good service. Previous reviews lead me to believe our experience was not just because of Westgate.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lusaka
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 5, 2013

Well Well, as a trained customer service specialist I found myself faced with a very cold reception from the front office staff and the room attendants for the duration of my stay at the hotel ( seven days). The staff need urgent customer service training before they loss customers who value good customer service delivery. I was rarely greeted each time I passed by the reception. Only the lady that helped me with my check out on 31st July, 2013 was very friendly, the rest were very cold.
The cleaning of the rooms is done as the room attendants please - it appears they are either understaffed or have some attitude issues - though most of the time I would find them in the corridors chatting or is it gossiping and would never greet a guest.

Room Tip: All rooms are the same
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  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 17, 2013

The Hillpark Hotel is a good alternative to downtown Nairobi. We stayed in a 3 bedroom apartment that would be perfect for a family. It could use an upgrade but the space was good. Excellent service, staff, and security. The food was good and the business center helped me accomplish a few tasks.

Room Tip: The new wing is the best but the apartment was good if you need more room.
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  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Usa, Tanzania
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed June 1, 2013

I Would never reccomend this hotel to any1 , the phones in rooms dnt work the stuff members are rude the female workers love men they serve men 1st and female last its the worst hotel ever the food was horrible , i was booked at this hotel by kenya airways coz they delayed our flight ,

Stayed June 2013, traveled solo
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El Fondo de les Neus, Spain
Senior Contributor
42 reviews 42 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed February 26, 2013

A good stay if , like us , you arrive late and leave early .Good rooms , no air con though , super big bath but cleanliness and detail not the first priority . Reception is cold and impersonal , both human and building .
Good breakfast but no personal touches at all. Us eit if you have to but don't make a big effort to book.

Room Tip: Find a hotel with Aircon !!
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hillpark Hotel

Address: Lower Hill Road | P. O. Box 46037, Nairobi, Kenya
Location: Kenya > Nairobi
Amenities:
Fitness Center with Gym / Workout Room Restaurant
Hotel Style:
Ranked #44 of 94 Specialty lodging in Nairobi
Price Range (Based on Average Rates): $$$
Official Description (provided by the hotel):
Most hotels will call you a guest. The Hillpark Hotel treats you like family from the moment you walk through the door. Located in the peaceful leafy Lower hill area, which borders Upper hill, Hillpark Hotel has proven its regard to quality service and personalised attendance. Over the years Hillpark Hotel has managed to grow and upgrade its facility to meet the satisfaction of our clients. The Hillpark Hotel experience is full of thoughtfully orchestrated touches, to make your lodging experience as pleasing as possible. The hotel consists of standard, executive, premium and deluxe suites with elegantly designed interiors and apartments for those who prefer a longer stay at the hotel.For those who appreciate great African and exotic food made fresh from scratch,one meal at a time, by people who really care. ... more   less 
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