A very difficult day for everyone; the day after the Westgate Mall seige. Our hearts go out to the Kenyan people at this time. I hope the hotel staff realised this and that it is also difficult for foreigners - some of whom were killed at Westgate. We had emails from our country's Foreign Affairs department warning Australian tourists not to go to public places; Emails of concern from our loved ones. We arrived Sunday morning to meet up with an Exodus Tour. We'd come from Sarova Panafric where the staff were very concerned about our safety (as foreigners). of course they were all affected by this terrible tragedy yet they remained 100% professional. Sadly staff at this hotel did not seem to have the same outlook. we felt like intruders. Watching the news for updates we understood, but the alternative was soccer at loud volumes - even in the salon where staff also laughed at me while I got my hair braided. No price list in the salon so had to pay whatever they asked. Very limited
facilities. Lots of people/staff not in uniform so very hard to know who were staff. Not sure why, if this is normal, but it was very disconcerting. Yes, there is free WIFI. Our rooms had beautiful baths. Beds are very firm. I can forgive anything if there is good service. Previous reviews lead me to believe our experience was not just because of Westgate.
- Official Description (provided by the hotel):
- Most hotels will call you a guest. The Hillpark Hotel treats you like family from the moment you walk through the door. Located in the peaceful leafy Lower hill area, which borders Upper hill, Hillpark Hotel has proven its regard to quality service and personalised attendance. Over the years Hillpark Hotel has managed to grow and upgrade its facility to meet the satisfaction of our clients. The Hillpark Hotel experience is full of thoughtfully orchestrated touches, to make your lodging experience as pleasing as possible. The hotel consists of standard, executive, premium and deluxe suites with elegantly designed interiors and apartments for those who prefer a longer stay at the hotel.For those who appreciate great African and exotic food made fresh from scratch,one meal at a time, by people who really care. ... more less
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