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“The Staff wont smile” 2 of 5 stars
Review of Hillpark Hotel

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Hillpark Hotel
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Hillpark Hotel
Lower Hill Road | P. O. Box 46037, Nairobi, Kenya   |  
Hotel amenities
Ranked #45 of 90 Specialty lodging in Nairobi
Abidjan
Top Contributor
66 reviews 66 reviews
38 hotel reviews
Reviews in 35 cities Reviews in 35 cities
36 helpful votes 36 helpful votes
“The Staff wont smile”
2 of 5 stars Reviewed December 18, 2012

I had a weekend stay recently at Hillpark. The first time I went there, it was Kenya Airways that took me there, when the messed up my flight. This time around, I was in for a weekend meeting. The place might have been a personal residence turned into a hotel but hey.. what I need is that stuff work.

I could not get to print anything for the meeting. The business center has not been in use for ages. Plus the restaurant area is in another building from the rooms and it was funny that staff could protect themselves with umbrellas while their guests had to run under the rain to get to the restaurant.

I had an evening flight but I left the hotel in the morning.. and told them I'd rather stay at the airport. It is the first time ever that I spend 3 nights in a hotel and I did not see a single smile on the face of any worker there..

As I told Simon (the porter who tried to force a smile) this can only be due to bad treatment from the hotel owner/management.

Room Tip: If you are in town for business, check out other places!
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  • Stayed December 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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30 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
1 review
4 of 5 stars Reviewed November 17, 2012 via mobile

Residents have everything cheaper here, not fair on tourists. My room was $220 for non-residents but KSH 12,000 for residents (about $150). Lovely hotel though, good value for money. Complimentary breakfast and was a feast!
I will be back.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 25, 2012

We stayed here on three occasions, on all three we got a free bump up to the premium rooms. Amazing rooms, including a free standing claw foot tub.

Positives:
brand new rooms with claw foot tubs and safes
helpful staff, we did not load a bag and the reception was quite helpful (they have a mobile # too)
nice lounge area if you are need to work as a group or have a business meeting
great haircuts at the salon!
great location, at the heart of things but very quiet and leafy
helpful for room service -- you can get plates/cutlery from the restaurant
nice friendly cats!

Negatives:
breakfast and generally the restaurant
gym noise if you are facing that side
exorbitant fee to add my partner to the room

I will definitely be back however.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 12, 2012

when I was in my city I was wondering where I could spend my holidays, fortunately I met a pal who suggested this Hotel to me, I had to search for the Hotel through the website and managed to do an online booking, arranged for my trip and when I reached the Hotel I felt as if I was back home in my city, what I enjoyed most was the design of the rooms in the new wing of the Hotel together with the free internet not forgetting free gym and sauna. keep it up since you made my Holiday to be the best in Africa.

Stayed April 2012, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed August 11, 2012

I too came here after being booked into the hotel as part of a tour and after reading the reviews had mixed feelings.

On the positive:

-The staff were very helpful
-The room I was shown into was much better than I expected and relatively comfortable. I requested to b put into a room in the new wing which I think helped and I would definitely suggest doing.

On the negative:

-Despite calling twice and emailing three times to arrange an airport pickup I arrived and there was no one there to meet me. Mini drama ensued and I eventually was collected an hour and five dollars later after having to make various calls to the hotel.
- the guy who helped me with my bag and taking it to the room scoffed and the two dollar tip I offered and demanded 5 dollars making it extremely uncomfortable, I paid him the money to just get him out of the room.
- The music from the gym was unrelenting.

So in conclusion okay for a night if you have to.

Katie

  • Stayed July 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 13, 2012 via mobile

I came here after 2 nights at the Fairview (great hotel - highly recommended) I only moved because I was meeting an Exodus tour and this was the pre departure accommodation, rooms are tatty, fell over the cleaners bucket as I was shown into the third attempt at a room, no hot water, blaring music from the gym all day/night long, staff are rude and very unhelpful, porter hovered for ages trying to get a tip after I'd carried my own bags, had to ask him to leave in the end, to make matters worse it's £95 a night - same price as the Fairview! I've never written a review before but this place was do bad I felt abliged to warn other unsuspecting travellers.

  • Stayed July 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 2, 2012

Well my first stay here was rather miserable, but this time round I managed to get a room as far away as possible from the Gym and the car park. This made quite a difference.

As someone who is always hot and likes to sleep with the windows open, bringing my own mosquito net improved things no end, because I could leave the windows wide open and stay free of insect bites.

The staff seemed more friendly and the food seemed an improvement over the previous trip.

There still seemed to be things not working in the room, but overall this trip was a lot more enjoyable than the last.

Room Tip: Get something as far as possible away from the carpark and the gym
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  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hillpark Hotel

Address: Lower Hill Road | P. O. Box 46037, Nairobi, Kenya
Location: Kenya > Nairobi
Amenities:
Fitness Center with Gym / Workout Room Restaurant
Hotel Style:
Ranked #45 of 90 Specialty lodging in Nairobi
Price Range (Based on Average Rates): $$$
Official Description (provided by the hotel):
Most hotels will call you a guest. The Hillpark Hotel treats you like family from the moment you walk through the door. Located in the peaceful leafy Lower hill area, which borders Upper hill, Hillpark Hotel has proven its regard to quality service and personalised attendance. Over the years Hillpark Hotel has managed to grow and upgrade its facility to meet the satisfaction of our clients. The Hillpark Hotel experience is full of thoughtfully orchestrated touches, to make your lodging experience as pleasing as possible. The hotel consists of standard, executive, premium and deluxe suites with elegantly designed interiors and apartments for those who prefer a longer stay at the hotel.For those who appreciate great African and exotic food made fresh from scratch,one meal at a time, by people who really care. ... more   less 
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