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“Quiet neighborhood” 4 of 5 stars
Review of West Breeze Hotel

West Breeze Hotel
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West Breeze Hotel
3.5 of 5 Hotel   |   Masaba Road, Off Bunyala Road | Past NIC Bank, Upperhill Branch, Upperhill, Nairobi, Kenya (Nairobi Central Business District)   |  
Hotel amenities
Ranked #33 of 124 Hotels in Nairobi
Addis Ababa, Ethiopia
1 review
“Quiet neighborhood”
4 of 5 stars Reviewed July 30, 2014

I stayed for two nights, the neighborhood is quiet and close to the center.The food is good and so are the rooms, the wi-fi needs to be addressed urgently other than that it is a nice place to stay for a budget price. The staff are exceptionally friendly , they deserve a credit for making the place enjoyable.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachelwahome, Manager at West Breeze Hotel, responded to this review, August 7, 2014
Many thanks to you Abby, it was a pleasure hosting you and we are glad you enjoyed our services; good food, rooms and friendly staff. we apologize for the wireless hitch, we noticed the problem and addressed it immediately looking forward to hosting you soon.
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19 reviews from our community

Traveler rating
    5
    5
    5
    4
    0
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12
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
Durban, South Africa
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 16, 2014

With the crazy traffic in Nairobi I find it very beneficial to stay in Westbreeze since it's one of the closest hotels from the airport. That said you still must give yourself enough time to get to the airport comfortably. The staff are very friendly and professional and the price is very reasonable.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nony W, General Manager at West Breeze Hotel, responded to this review, July 24, 2014
Thank you for choosing to stay at our hotel whenever you are in Nairobi. We are glad you appreciate the friendliness and professionalism of our staff. We look forward to hosting you again soon.
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Knysna
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed July 6, 2014

Stayed at West breeze for two nights. Had to be moved as the Wi-Fi was not working in the room. When moved, it was not much better. The rooms are basic but clean. The menu and quality of meals leave a lot to be desired.

The bar didn't have basics and no ice!

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachelwahome, General Manager at West Breeze Hotel, responded to this review, July 25, 2014
Thank you for choosing to stay at our hotel.
We appreciate your feedback and sincerely apologise for the bad experience.
We have so far gotten our IT personnel fix the Wi - fi problem. Necessary measures have also been taken to ensure that all the menu items are available on request. We are glad that you found the room clean and pleased to inform you that we are in the process of renovating and upgrading our rooms.

We hope that you will give us another chance and do promise you that we will do our best to make your next stay pleasant.
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Brisbane, Australia
Top Contributor
97 reviews 97 reviews
41 hotel reviews
Reviews in 45 cities Reviews in 45 cities
103 helpful votes 103 helpful votes
2 of 5 stars Reviewed February 13, 2014

Overnight stay transiting Nairobi. Taxi had a lot of trouble finding its location. Tired, dated and worn. Bar/Dining areas hardly serviced and practically no people in them either. Room clean enough. Secure fenced property with 24hour gate guard. Reception staff fantastically good. Reasonably priced, but would just take a lick of paint and some new furniture and fittings to bring this place into a great-value-for-money category. Presently, probably a bit overpriced for what it is. Wouldn’t stay again.

  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachelwahome, General Manager at West Breeze Hotel, responded to this review, July 25, 2014
Thank you for your feedback. We are glad to note that you appreciate the cleanliness of the rooms, security, good staff and the affordable rates.

We apologise for the bad experience you encountered locating our hotel. In life, there is always room for improvement and we are pleased to inform you that we are in the process of renovating and upgrading our entire hotel.

Necessary measures have been taken to improve the services in our F & B department.

We truly hope that you will give us another chance for a better experience.
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Melbourne
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed July 14, 2013 via mobile

This hotel is in desperate need of a renovation. The owners could do some minor things to improve the overall experience. Repairs to showers to make sure the hot water works and the nozel can be secured to the wall would be a good start. Failing this, a working plug in the bathtub would be nice.

New curtains and bed linen would make a significant difference.

This is a budget hotel and I have no complaints about the cleanliness, but the rooms are tired and old and need some colour and a little bit of care.

Staff are outstanding. A young, enthusiastic crew who are very attentive. The owners lack of investment in the property let this place and a good team of staff down.

Put your hand in your pocket and freshen this place up.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachelwahome, General Manager at West Breeze Hotel, responded to this review, July 25, 2014
Thank you for taking time to write and give us your feedback.

It is a pleasure to read that you appreciate the hospitality and dedication of our staff.

The hotel is currently under renovation to give it a new look.

Give us another chance to serve you.
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Atlanta, Georgia, United States
1 review
4 of 5 stars Reviewed February 24, 2013

After experiencing a VERY wide variety of lodging accommodations in Kenya, I found the West Breeze Hotel to be a breath of fresh air. The staff was very nice and helpful, the food was delicious, and the rooms clean and comfortable. Bathroom was large too. It's not a luxury resort, but that's not what we were looking for. Loved staying here and will be back.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachelwahome, General Manager at West Breeze Hotel, responded to this review, July 25, 2014
Thank you for taking time to write kind review of our hotel.

It is a pleasure to note that we gave you a wonderful experience.

We look forward to hosting you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed February 1, 2013

Hotel is about 25 KM from air port but once i reached there it was a good experience. The location of the hotel is away from the main hub but not very far. It gives the feel of staying in your private villa with all amenities and facilities.The front desk staff are friendly and always ready to assist. hotel In-house restaurant is catering limited cuisine. Over all experience is good.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachelwahome, Manager at West Breeze Hotel, responded to this review, July 25, 2014
Thank you for sharing your great experience at West Breeze Hotel.

It is our pleasure to note that you enjoyed our services and that you appreciate the good customer care extended by our staff.

Look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about West Breeze Hotel

Address: Masaba Road, Off Bunyala Road | Past NIC Bank, Upperhill Branch, Upperhill, Nairobi, Kenya
Location: Kenya > Nairobi > Nairobi Central Business District
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #33 of 124 Hotels in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — West Breeze Hotel 3.5*
Number of rooms: 26
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