This is the 4th hotel I have stayed in in Nairobi in the last 2 years. It has the best fitness centre and steam bath of the lot, surpassing the sister InterContinental Hotel.
The beds are comfortable but the pillows are huge artificial fabric jobs and although there is a promise to provide you with a pillow of one's choice (5 to choose from including a medium-sized down pillow), when I tried this service another artificial pillow was sent up after 30 minutes but it was just as bad as the ones already on the bed.
The TV is flat screen and large, the internet worked and was included in the price. The buffet breakfasts were also good (nothing special by Nairobi hotel standards), but egg orders were not followed (fired egg became an omelette), and service for coffee was rather slow.
The shower was really not fantastic for a crown Plaza, in about another year the shower head will be totally blocked from the chalk build-up. I was told by other guests that this is a problem in all the showers - and the hotel is just a year old!
I had a major issue with room service who added a hidden "tray charge" of USD5 for every order. I said to the assistant manager that I expected transparency on the menu prices and would vote with my feet on this issue. The charge was dropped and I was told the matter was "on the table"but I doubt the menus will be updated with this charge.
All in all the hotel is OK in 2010, but will age very rapidly is my guess. Service is also below average (Intercon and Fairview a lot better). However if the fitness centre is important and you enjoy a steam bath (I did not try the adjacent sauna), then one can put up with the rest. (The pool is VERY small and more a feature of the patio restaurant).
- Official Description (provided by the hotel):
- Crowne Plaza Nairobi is a new and stylish, 4 Star hotel strategically located in the commercial area of Upper Hill in Nairobi. The hotel is surrounded by multinational companies, diplomatic missions, banks, government offices, insurers and hospitals. Our pillar-less ballroom and 6 boardrooms with state-of-the-art equipments make it the ideal place to stay and meet. The Crowne Plaza Nairobi is just a 30 minute drive from the Jomo Kenyatta International Airport, 10 minutes drive to the City Centre and 20 minutes drive to the famous Nairobi National Park and Animal Orphanage. Crowne Plaza Nairobi has 162 superbly appointed spacious rooms which include thirteen suites, a club floor with its exclusive lounge. All rooms are air conditioned and have high speed wireless internet connectivity. To compliment this is the Business Centre, the double story ultra modern fitness centre and heated swimming pool, Multiple restaurants and a double story bar, 24 hour room service, a gift shop, money changing facilities, beauty salon, travel desk, secure and ample parking space, and same day laundry facilities. ... more less
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