This is the 4th hotel I have stayed in in Nairobi in the last 2 years. It has the best fitness centre and steam bath of the lot, surpassing the sister InterContinental Hotel.
The beds are comfortable but the pillows are huge artificial fabric jobs and although there is a promise to provide you with a pillow of one's choice (5 to choose from including a medium-sized down pillow), when I tried this service another artificial pillow was sent up after 30 minutes but it was just as bad as the ones already on the bed.
The TV is flat screen and large, the internet worked and was included in the price. The buffet breakfasts were also good (nothing special by Nairobi hotel standards), but egg orders were not followed (fired egg became an omelette), and service for coffee was rather slow.
The shower was really not fantastic for a crown Plaza, in about another year the shower head will be totally blocked from the chalk build-up. I was told by other guests that this is a problem in all the showers - and the hotel is just a year old!
I had a major issue with room service who added a hidden "tray charge" of USD5 for every order. I said to the assistant manager that I expected transparency on the menu prices and would vote with my feet on this issue. The charge was dropped and I was told the matter was "on the table"but I doubt the menus will be updated with this charge.
All in all the hotel is OK in 2010, but will age very rapidly is my guess. Service is also below average (Intercon and Fairview a lot better). However if the fitness centre is important and you enjoy a steam bath (I did not try the adjacent sauna), then one can put up with the rest. (The pool is VERY small and more a feature of the patio restaurant).