I recently went on a trip to kenya and my kenyan girlfriend recommended this hotel, i was gladly met by very friendly staff and particularly the cabman(edwin) who was very friendly and helpfull, the food was great, service was excellent and all the staff were great except for the security men who at one point stopped my girlfriend from coming to my room despite the fact that i had concented to paying the extra guest charge, they were very rude and asked her to give them some money so as to let her come up!! its only when i came to get her that they pretended to be nice with me and said it was okay( hypocrates) The security manager( mr Collins) was not the least bit apologetic about the incident when i went to talk to him about it instead he kept saying all this crap about hotel policy and regulations- seems there hotel policy is not to have a guest come to visit you!!!! would advice that if you hope to have your girlfriend come to visit, CROWNE PLAZA is definately not the place to stay in. LOUSY SECURITY!!