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“Good business hotel” 4 of 5 stars
Review of Crowne Plaza Hotel Nairobi

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Crowne Plaza Hotel Nairobi
4.0 of 5 Hotel   |   Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya (Upper Hill Estate)   |  
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Ranked #20 of 125 Hotels in Nairobi
Certificate of Excellence
London, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Good business hotel”
4 of 5 stars Reviewed 5 days ago NEW

The hotel is located in the Upperhill area of Nairobi. It's at the heart of the business sector. It's only a few minutes walk to the British High Commission. Bed and bathroom are very good. The service is attentive and efficient. Restaurants are limited to only 2. The swimming pool is being renovated. The entire Upperhill area is undergoing construction. The roads are all dug up around the hotel. Allow min 4 hours for the airport, more if it's raining.

  • Stayed May 2015, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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353 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
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Dubai, United Arab Emirates
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for fews nights on a business trip to East Africa including a weekend
Room service is Good
There is a bank in hotel, which give good exchange rates
hotel taxis are safe and relatively cheap (a bit more compared to taxis on road)
on weekends, you have complementary pick-up drop to few malls in Nairobi

  • Stayed April 2015, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, 1 week ago
Dear Hafiz Darvesll , a huge thank you for your positive feedback I personally will relay the message to my staff , we certainly look forward to welcoming back to Magical Kenya

Kind Regards

Allan Clingham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Top Contributor
169 reviews 169 reviews
20 hotel reviews
Reviews in 52 cities Reviews in 52 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Crown Plaza is a five-star hotel in the upper Hill area which is close to many of businesses we wanted to visit. Actually for the $150/night including breakfast I considered it a good deal. The staff were very helpful and well-trained often adding a personal touch to their interactions with us.

  • Stayed May 2015, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, 1 week ago
Dear Stevuj , a huge thank you for your positive feedback I will personally pass on the information to my staff , we look forward to welcoming you back to Magical Kenya

Kind Regards

Allan Clingham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
glasgow
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I stayed for 5 nights at the Crowne while on business. The surroundings are pleasant and every staff member was happy to help in any way possible. The food was good, the room was spacious and comfortable and the bar staff were cheerful and attentive. The only small drawback that prevents an excellent rating was that there is no outside space to have a coffee/drink/smoke which meant that we were standing at the front of the building. Other than that, I'd strongly recommend the Crowne Plaza and its staff.

  • Stayed April 2015, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, 3 weeks ago
Dear Greg , a big thank you for all the kind words regarding our Hotel , I would like to inform you that our newly renovated outside area will be open at the end of July with a larger seating area outside as well as a smoking section, this has come about from many comments from our loyal guests , we look forward to welcoming you back to Magical Kenya soon.

Kind Regards
Allan Clingham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This was my first business visit to Nairobi and I was pleasantly surprised with the service and quality of accommodations at the Crowne Plaza. The area where the hotel is located is under extensive construction – streets, sidewalks … etc. The hotel is also a little out of the center and so not very close to anything. But inside the hotel is a very pleasant atmosphere – as another reviewer noted, ‘a business-oriented hotel with very good front-gate security, crisp and friendly service, first-rate linens, good food, big hallways, and a superb gym’. I was upgraded to the Club Floor (5th floor) and had a wonderfully large & comfortable King Size bed and access to the very pleasant Club Lounge (free breakfast till 10:30 am and free drinks every evening from 6 to 7 pm). The bar on the lobby level is also comfortable for a late evening drink – though a tad on the expensive side for single malt scotch! You can also have a good cappuccino and Danish at the lobby coffee bar for the equivalent of about $6 US. The only real disappointment was the Sikai restaurant -- also on the lobby floor. It presents a rather elegant atmosphere that was not at all matched by the poor quality of food – and it was rather expensive to boot! All in all, a very nice stay in a good hotel in Nairobi where you feel quite safe.

Room Tip: A room not facing the construction outside.
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  • Stayed April 2015, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, 3 weeks ago
Dear Dr FD51 , firstly a huge thank you for your kind word regarding our Hotel and all its facilities and secondly your comments regarding Sikia restaurant have being noted and the relents staff informed, we are glad to have announce that we have in the last few days introduced a new menu in Sikia and look forward to welcoming you back to experience it.

Kind Regards

Allan Clingham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 18, 2015

Located in the fast-growing Upper Hill area, and close to the airport and other key Nairobi neighbourhoods, the Crowne Plaza is a top-tier business-oriented hotel with very good front-gate security, crisp and friendly service, first-rate linens, good food, big hallways, a superb gym, and an elegant spiral staircase that you can take to your room and get some exercise at the same time. There is an occasional odour from the sewage system, the breakfast buffet is over-priced, and the route to the hotel is full of potholes. Still, overall, the hotel experience is very positive; in fact, it has a way of drawing you in and making you very comfortable. You won’t want to leave.

Room Tip: Stay away from the areas adjacent under construction.
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  • Stayed April 2015, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, April 21, 2015
Dear Ted J, a huge thanks for your king words regarding my Hotel and its staff, your suggestions are noted and action will be taken, we at the hotel look forward to welcoming you back to Magical Kenya soon.

Kind Regards

Allan Clingham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Castle Hedingham, United Kingdom
Senior Contributor
34 reviews 34 reviews
30 hotel reviews
Reviews in 28 cities Reviews in 28 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed April 16, 2015

Last time I stayed here it was pretty dire, however there has clearly been a change in management and it is even clearer that somebody now cares.
The rooms are cleaner, the staff seem happier and it is a pleasure to stay in this hotel.
I am returning to Kenya in six weeks time and will be staying in Nairobi longer and traffic aside ( I wish it would move aside) I am looking forward to my next stay at this hotel.
However if they are still working on the pool I shall ask for a room away (I was in 427 so go for even numbers) from that area but I am looking forward to seeing the pool when it is finished.

Room Tip: perhaps for the next few weeks select a room not over the swimming pool which is being refurbished a...
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  • Stayed April 2015, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, April 21, 2015
Dear James , a huge thanks you for your kind comments regarding the hotel, we certainly have taken note of your concern regarding the pool and will accommodate your request on your return to the hotel, my team and I look forward to welcoming you back to Magical Kenya.

Kind Regards

Allan Clingham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Upper Hill Estate
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 125 Hotels in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
Number of rooms: 162
Official Description (provided by the hotel):
Crowne Plaza Nairobi is a new and stylish, 4 Star hotel strategically located in the commercial area of Upper Hill in Nairobi. The hotel is surrounded by multinational companies, diplomatic missions, banks, government offices, insurers and hospitals. Our pillar-less ballroom and 6 boardrooms with state-of-the-art equipments make it the ideal place to stay and meet. The Crowne Plaza Nairobi is just a 30 minute drive from the Jomo Kenyatta International Airport, 10 minutes drive to the City Centre and 20 minutes drive to the famous Nairobi National Park and Animal Orphanage. Crowne Plaza Nairobi has 162 superbly appointed spacious rooms which include thirteen suites, a club floor with its exclusive lounge. All rooms are air conditioned and have high speed wireless internet connectivity. To compliment this is the Business Centre, the double story ultra modern fitness centre and heated swimming pool, Multiple restaurants and a double story bar, 24 hour room service, a gift shop, money changing facilities, beauty salon, travel desk, secure and ample parking space, and same day laundry facilities. ... more   less 
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