Staff is phenomenal, and accommodating. Facilities are clean and comfortable. Beds provide for a great nights sleep every time. Road Access leaves a bit to be desired but it's improving. Health club is the best of the 4/5 stars in the area. So why not excellent?? I stay here every month for at least a week, and have been for over a year, the one issue is inconsistency. Small quirky things like, having a bathrobe and slippers, ordering a plate and it being the same as last time. These are such small things which should be standardized, but when you need these items it really is a pain to have to call and request them or to complain about the plate. It makes me feel like they I'm always complaining whereas in fact I'm just requesting the comforts and great food dishes which gives me the desire to return. Maybe I'm being too hard by not rating as excellent, but I hate the feeling of bothering the very friendly staff with these request every month. These points do not take away from it being the best to date. And certainly relaxing after a hard day at work or play.