Staff is phenomenal, and accommodating. Facilities are clean and comfortable. Beds provide for a great nights sleep every time. Road Access leaves a bit to be desired but it's improving. Health club is the best of the 4/5 stars in the area. So why not excellent?? I stay here every month for at least a week, and have been for over a year, the one issue is inconsistency. Small quirky things like, having a bathrobe and slippers, ordering a plate and it being the same as last time. These are such small things which should be standardized, but when you need these items it really is a pain to have to call and request them or to complain about the plate. It makes me feel like they I'm always complaining whereas in fact I'm just requesting the comforts and great food dishes which gives me the desire to return. Maybe I'm being too hard by not rating as excellent, but I hate the feeling of bothering the very friendly staff with these request every month. These points do not take away from it being the best to date. And certainly relaxing after a hard day at work or play.
- Official Description (provided by the hotel):
- Crowne Plaza Nairobi is a new and stylish, 4 Star hotel strategically located in the commercial area of Upper Hill in Nairobi. The hotel is surrounded by multinational companies, diplomatic missions, banks, government offices, insurers and hospitals. Our pillar-less ballroom and 6 boardrooms with state-of-the-art equipments make it the ideal place to stay and meet. The Crowne Plaza Nairobi is just a 30 minute drive from the Jomo Kenyatta International Airport, 10 minutes drive to the City Centre and 20 minutes drive to the famous Nairobi National Park and Animal Orphanage. Crowne Plaza Nairobi has 162 superbly appointed spacious rooms which include thirteen suites, a club floor with its exclusive lounge. All rooms are air conditioned and have high speed wireless internet connectivity. To compliment this is the Business Centre, the double story ultra modern fitness centre and heated swimming pool, Multiple restaurants and a double story bar, 24 hour room service, a gift shop, money changing facilities, beauty salon, travel desk, secure and ample parking space, and same day laundry facilities. ... more less
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