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“Away from the noise” 4 of 5 stars
Review of Crowne Plaza Hotel Nairobi

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Crowne Plaza Hotel Nairobi
4.0 of 5 Hotel   |   Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya (Upper Hill Estate)   |  
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Ranked #20 of 125 Hotels in Nairobi
Certificate of Excellence
Nairobi
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
“Away from the noise”
4 of 5 stars Reviewed June 20, 2014

The rooms are big and the TV allows you to check your bill. Their travel desk offers advise on key attractions & their drivers are knowledgeable. Great transit point as it is only 25 minutes from airport & the city center is just 5 minutes away.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review, June 23, 2014
Many thanks Mkenya1 for your positive feedback on your stay with us at Crowne Plaza Nairobi. We are delighted to read of such encouraging comments. Thank you for recommending us to trip advisor reviewers and hope that we shall see you again in the near future.

Best wishes,
Ken Musili
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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353 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
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English first
Abidjan, Cote d'Ivoire
Senior Contributor
40 reviews 40 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed June 16, 2014

Very good experience where your TV welcomes you and allow you to check your bill and a lot more.
The service is very good, the staff is helpfull, warm and open. The fitness center is well equiped and a coach is available to help. I enjoyed the breakfast and the room is very big, clean with a very good wash room.
Conferencing facilities are also great and the bar is medium but nice. The only bad thing is the road leading to the hotel: it is horrible

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aakbarali00, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, June 18, 2014
Thank you very much for your positive comments with respect to your experience at our hotel. Crowne Plaza Nairobi takes pride in both the service and product and we are pleased it met your standards.

We look forward to welcoming you back to your home in Nairobi in the near future.

Regards,

Ali Akbarali
Director
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Cape Town Central, South Africa
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed June 7, 2014

I have stayed at the Crowne Plaza 4 nights in May. The rooms are very comfortable, and the reception excellent. The front office staff remember your name and is very helpful to find a taxi. I stay here often and will return. The giant prawns are great at both restaurants in the hotel. Don't be put off by the roads around the hotel.

Room Tip: Ask to be on the inside of the hotel as there are a lot of construction going on at night in the are...
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  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review, June 9, 2014
Thank you Ms. Lucette B for your kind comments on Crowne Plaza Nairobi. It has always been a pleasure hosting you and we are delighted to hear of the excellent service from the reception team and great giant prawns at the restaurants.
Thank you for recommending our hotel to other trip advisor viewers. Be sure to let us know of your next visit so that we can allocate your preffered room.

Best wishes,
Ken Musili.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Senior Contributor
37 reviews 37 reviews
22 hotel reviews
Reviews in 18 cities Reviews in 18 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed June 6, 2014

I needed an overnight hotel for a recent transit through Nairobi. Even though it is further away from where I normally stay - during non-peak traffic it takes no more than 15 minutes to get to the airport. The hotel is in a quiet part of town - you can hear the birds when you wake in the morning. The rooms are clean and modern. Breakfast is awesome. Will definitely stay here again.

Room Tip: I overheard a guest in front of me ask for a room away from the elevators. So I did the same. :-)
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review, June 9, 2014
Dear Sean B,

Thank you for your kind comments on Crowne Plaza Nairobi and for recommending us to other trip advisor viewers. We are very happy to hear that you had a memorable stay with us. Be sure to let us know when you are coming back so that we can reserve your preferred room.

Best wishes,

Ken Musili
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anchorage, Alaska
Top Contributor
71 reviews 71 reviews
35 hotel reviews
Reviews in 40 cities Reviews in 40 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed May 15, 2014

I have stayed at this hotel numerous times and have been happy with the service, staff and accommodations. The rooms are fairly updated and the restaurant is above par for the area, with a nice wine selection. Breakfast is served in nice area located next to the pool and offers great coffee! The internet was slow and needs a speed boost. Outside of the hotel, I would not recommend walking alone but their is a nice local establishment across the street if you are looking for a change of scenes.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review, May 17, 2014
Dear Vmo9,

We appreciate your positive comments on Crowne Plaza Nairobi and are delighted that you are happy with the staff, service and accomodation. We will surely share this with the team.

I have taken note of the internet issue and will share it with the team for the purpose of addressing it. As for the roads surrounding the hotel, I am glad to inform you that we anticipate that they will be complete in about six months making it easy to walk around.

I has been a pleasure hosting you while in Nairobi and look forward to welcoming you back again in the near future.

Best wishes,

Ken Musili.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kentucky,USA
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 15, 2014

My third visit to this property in as many years and truly our home away from home in Nairobi. Staff, surroundings, cleanliness, rooms,amenities ...all still superb. Many thanks for always making us feel so welcomed and at home.

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review, May 16, 2014
Dear Thelmagal,

We greatly appreciate your feedback on your experience at Crowne Plaza Nairobi.

We are indeed delighted to know that we have made another home for you in Nairobi and that we delivered to your expectation. Thank you for recommending us to trip advisor viewers as we look forward to hosting you again.

Best wishes,

Ken Musili
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed May 13, 2014 via mobile

I got picked up from a friendly hotel driver. The security was very strict to enter the hotel which is very good. Received a complementary upgrade to Club floor and a wonderful corner suite. The rooms are clean and everything worked including free wifi. The breakfast room beside the pool is great as well as the buffet. The fitness area is nice with many machines and spotless clean. The whole staff is extremely friendly esp. the one from the club lounge and fitness area. Between 6 and 7 pm the lounge served free drinks and good snacks. Definitely one of my favorite IHG Hotels in the MEA region.

  • Stayed May 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review, May 15, 2014
Dear Woso1,

We greatly appreciate your comments about Crowne Plaza Nairobi and delighted to know that you had a very good experience with us. We will share the comments with the staff and assure you that this will go a long way in motivating them to deliver the best to all hotel guests.

Thank you for recommending our hotel to trip advisor members and hope to host you again in future.

Regards,

Ken Musili.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Upper Hill Estate
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 125 Hotels in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
Number of rooms: 162
Official Description (provided by the hotel):
Crowne Plaza Nairobi is a new and stylish, 4 Star hotel strategically located in the commercial area of Upper Hill in Nairobi. The hotel is surrounded by multinational companies, diplomatic missions, banks, government offices, insurers and hospitals. Our pillar-less ballroom and 6 boardrooms with state-of-the-art equipments make it the ideal place to stay and meet. The Crowne Plaza Nairobi is just a 30 minute drive from the Jomo Kenyatta International Airport, 10 minutes drive to the City Centre and 20 minutes drive to the famous Nairobi National Park and Animal Orphanage. Crowne Plaza Nairobi has 162 superbly appointed spacious rooms which include thirteen suites, a club floor with its exclusive lounge. All rooms are air conditioned and have high speed wireless internet connectivity. To compliment this is the Business Centre, the double story ultra modern fitness centre and heated swimming pool, Multiple restaurants and a double story bar, 24 hour room service, a gift shop, money changing facilities, beauty salon, travel desk, secure and ample parking space, and same day laundry facilities. ... more   less 
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