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“Nice hotel, not so great location” 3 of 5 stars
Review of Crowne Plaza Hotel Nairobi

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Crowne Plaza Hotel Nairobi
4.0 of 5 Hotel   |   Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya (Upper Hill Estate)   |  
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Ranked #17 of 119 Hotels in Nairobi
Certificate of Excellence 2014
Los Angeles, California
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
“Nice hotel, not so great location”
3 of 5 stars Reviewed February 6, 2014

This hotel is very clean and well kept. The armed gate at the entrance gives you a sense of security. The breakfast menu is a bit limited but there are plenty of people in kenya who would die for that menu. There are a few minor imperfections in the rooms that I didn't expect of a crown plaza hotel, but again, overall this hotel is really nice.

My biggest gripe, is the location. If you want a hotel to hold you up before and after your Safaris, this location is for you. However, if you want to get a taste of Nairobi I would suggest a different property as the hotel is located in a light residential area with nothing around it. There is an ATM located around the corner from hotel, I WOULDNT SUGGEST WALKING TO AT NIGHT.

Nairobi gets a bad rap, but as long as your minding your business and not flashing high end items you will be okay. I would suggest arranging airport pickups with the hotel prior to your arrival. There are also a group of trusted drivers who camp out in front of hotel. I used one by the name of Kaleb, he was very punctual / reliable.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, February 9, 2014
Dear abather ,

Thank you for taking the time of writing a revue here on TripAdvisor in regards to your recent stay with us.

Thank you for the positive comments about the clean and well kept hotel, good security, breakfast menu and the friendly/punctual and reliable staff.

With regards to the minor room imperfections, I have emailed you requesting more details so that we may take the necessary action to remedy and flaws.

I have pleasuring to inform you that the major road works in and around Upper Hill will be completed in six months, which will provide quick and easy access to all key business and leisure spots in Nairobi.

We look forward to hosting you at our Crowne Plaza Nairobi soon.

Karibu

Lorenzo Baleri
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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339 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
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English first
Nairobi, Kenya
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 3, 2014

Tried the Skia fine dining restaurant at the Nairobi Restaurant Week and the food was amazing!!!! The service was also great as the waiters are swift in serving and the service sequence.
The hotel had a very nice decor and it would be nice for private functions.
They also have a good selection of wines which a person should try!

Stayed February 2014, traveled with friends
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, February 7, 2014
Dear Fwawesh ,

I am delighted that you enjoyed the fine dining experience in our Sikia restaurant during the Nairobi Restaurant week. The kitchen brigade as well as the service staff work very hard at delivering the ultimate fine dining experience. We are very proud of our international wine selection which compliments the food menu.

Thank you for the great feedback and look forward to welcoming you back very soon.

Best Regards

Lorenzo Baleri
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Johannesburg, South Africa
Top Contributor
118 reviews 118 reviews
55 hotel reviews
Reviews in 53 cities Reviews in 53 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed February 3, 2014

Always a pleasure in Kenya! made nicer and more comfortable at this hotel. The hotel lobby is a pleasure the staff are great! the taxi service attached to the hotel a pleasure to deal with if you have an option ask for Victor, a pleasure to deal with. The food was great Breakfast lovely and the restaurant great. Granted expensive but this is Africa! also a bit out of the way and te road getting there is TERRIBLE but not the hotel's fault.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, February 6, 2014
Dear ColmV ,

Thank you for choosing Crowne Plaza Nairobi and for sharing your feedback here on TripAdvisor.

We are delighted to know that you rate our hotel on par with international intercontinental standards and that you enjoyed our breakfast very much.

It was indeed a pleasure hosting you and look forward to your next visit to Nairobi.

Best Wishes

Lorenzo Baleri
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kigali
Top Contributor
151 reviews 151 reviews
69 hotel reviews
Reviews in 61 cities Reviews in 61 cities
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed January 28, 2014

The hotel meets international intercontinental standards, the rooms are spacious, the food is decent (breakfast is very good) albeit pricey and there is a decent gym and pool. This is close to the worldbank offices and you can walk if that's where you are headed. There aren't any good restaurants within walking distance but if you leave after 7.30 pm (traffic) it will take you less than 10 minutes to get into town and about 20 to get to Westlands.

Room Tip: Make sure to ask for a room away from the main or service elevators or you hear it all night.
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  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, January 30, 2014
Dear anuka9,

Thank you so much for the wonderful review on TripAdvisor. We are very happy to hear that you enjoyed your stay with us and in particular our spacious rooms, breakfast and Health centre.

I will share your comments with my team who always appreciate positive feedback.

Looking forward to welcome you back soon.

Best wishes

Lorenzo Baleri
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Singapore, Singapore
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 28, 2014

I have been waiting to write a review about this place for a while now but kept procrastinating. The hotel is located in the upper hill region of Nairobi, it is surrounded by consulates and offices but its fairly distanced from the buzz of the Nairobi weekday. We had booked this our base camp to the Safari.

The rooms were clean, well stocked and spacious. WiFi was available in the rooms as well as all the common areas of the hotel. The staff is extremely efficient and always willing to help, which was a trend we observed through the whole of Kenya.

The lobby bar serves great local beer and the happy hours are a steal! We did not try the restaurants but grabbed a few sandwiches and burgers from the lobby bar which were well made. All in all, a great option if you are visiting Nairobi.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, February 1, 2014
Dear TheMumbaikar ,

Thank you taking the time to write a great review about your recent stay at our hotel. We are most grateful to receive such a positive review and will certainly share these with my Team.
I look forward to welcoming you back to our hotel and can assure you that your stay with us will be more memorable.

Best Regards

Lorenzo
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Detroit, Michigan
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 23, 2014

I recently stayed in this hotel during the week of January 13th, 2014. I didn't know what to expect from a hotel in Kenya. I did know that Crowne Plaza Hotels are typically nicer hotels, but when traveling abroad you never know. But I was presently surprised, this hotel was beatiful and very modern, and very secure. The staff could not have been nicer and more accomdating to any and all requests I had. The room was great, no issues, the pool was nice, the food was great too, especially the breakfast every morning, made to order eggs any way you like them. This hotel also has a bank right inside the hotel which is great for money exchanges. The conceirge's desk was great, ending up taking a trip to a giraffe preserve, and took a safari trip at the Kenya National Park, all arrangement through the hotel.

Room Tip: Join the IHG rewards group, and try to earn some points by staying at other hotels, like Holiday Inn...
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  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, February 1, 2014
Jambo R G

Thank you for such Fantastic feedback with regards to your recent stay at Crowne Plaza Nairobi. Indeed, it is very encouraging to hear how our Team were able to exceed your expectations. we also glad to learn that your enjoyed our spacious rooms and enjoyed the food very much. I must agree the breakfast offering is very popular.

I will pass your comments on to our Team and in particular the concierge team that you recognized.

Karibu

Lorenzo Baleri
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Brussels, Belgium
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 10, 2014

Our staff was staying in December in the Crown Plaza Hotel in Nairobi. They charged him the preauthorisation and the final amount for his stay. Since three weeks the Crown Plaza has not refunded the amount of 1000USD to our staff member. The hotel Director and hotel staff are not supported proactively apologised , neither made fast suggestions to settle this problem with their bank. According to others this is not a unique case. We recommend not to use the Crown Plaza at all.

  • Stayed December 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aakbarali00, Manager at Crowne Plaza Hotel Nairobi, responded to this review, January 16, 2014
Dear Mr. Helge,

We thank you for providing feedback regarding your experience at the Crowne Plaza Nairobi. We apologize for the situation that was caused by the Kenyan Commercial Bank. As we discussed on the phone with you this was an issue with the banking merchant. They had changed systems and erroneously double charged you. As they stated in their letter this was not caused by the Crowne Plaza Nairobi and they have taken full responsibility for their banking error.

We understand how frustrating this must have been for you and can assure you that we have since stopped using this banking merchant.

Once again we apologize and we hope you will give us another chance upon your next return to Nairobi.

With Regards,

Ali Akbarali
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Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Upper Hill Estate
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 119 Hotels in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
Number of rooms: 162
Official Description (provided by the hotel):
Crowne Plaza Nairobi is a new and stylish, 4 Star hotel strategically located in the commercial area of Upper Hill in Nairobi. The hotel is surrounded by multinational companies, diplomatic missions, banks, government offices, insurers and hospitals. Our pillar-less ballroom and 6 boardrooms with state-of-the-art equipments make it the ideal place to stay and meet. The Crowne Plaza Nairobi is just a 30 minute drive from the Jomo Kenyatta International Airport, 10 minutes drive to the City Centre and 20 minutes drive to the famous Nairobi National Park and Animal Orphanage. Crowne Plaza Nairobi has 162 superbly appointed spacious rooms which include thirteen suites, a club floor with its exclusive lounge. All rooms are air conditioned and have high speed wireless internet connectivity. To compliment this is the Business Centre, the double story ultra modern fitness centre and heated swimming pool, Multiple restaurants and a double story bar, 24 hour room service, a gift shop, money changing facilities, beauty salon, travel desk, secure and ample parking space, and same day laundry facilities. ... more   less 
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