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“Average in all manners” 2 of 5 stars
Review of Crowne Plaza Hotel Nairobi

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Crowne Plaza Hotel Nairobi
4.0 of 5 Hotel   |   Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya (Upper Hill Estate)   |  
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Ranked #14 of 111 Hotels in Nairobi
Singapore, Singapore
Top Contributor
74 reviews 74 reviews
19 hotel reviews
Reviews in 26 cities Reviews in 26 cities
45 helpful votes 45 helpful votes
“Average in all manners”
2 of 5 stars Reviewed December 15, 2013

I stayed here for a week on a business trip along with 4 colleagues. The only highlight of the hotel would be the coffee shop. The rooms or the breakfast are nothing to talk about. Rather, the breakfast was actually bad, one of the key factors why we didnt stay here on our following trip, when we came in with bigger team and for a longer duration. The staff at the reception were quiet accomodating and the gym is quiet big.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aakbarali00, Manager at Crowne Plaza Hotel Nairobi, responded to this review, December 27, 2013
Hi,

I want to thank you for sharing your experience. Your feedback is extremely important to us and it allows us to continuously improve our product and service. I want to apologize for your experience with our breakfast. We have made considerable changes and improvements to our breakfast menu, since your last stay and would implore you to try us out again.

Thank you for acknowledging our staff and quality of gym.

We hope you will give us another shot in order to change your experience.

Warm Regards,

Ali Akbarali
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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328 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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TORONTO
Top Contributor
58 reviews 58 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed December 7, 2013

I'm here in Nairobi right now to begin a 6 week trip of Africa and we're currently staying at the Crown Plaza Hotel until Monday when I head to the Mask Mara. This is one of the top rated hotel voted by TripAdvisor. This is wonderful and beautiful hotel to stay very modern and clean with very friendly staff.

Stayed December 2013, traveled with family
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, February 2, 2014
Dear alyd72 ,

Thank you for taking the time to share your feedback on Trip Advisor.

We are very happy to read your positive comments about our hotel. We appreciate all your feedback, we work very hard to ensure our facilities and services are superior and are happy to see it reflects in our guests experience.

We look forward to your next visit.

Best Wishes

Lorenzo Baleri
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Kensington, Maryland
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed December 2, 2013

We stayed at the Crowne Plaza Nairobi for two nights before our safari and for one night after. The staff was friendly and helpful, and addressed us by name on our return to the hotel. We had two rooms and both were clean, comfortable and well-appointed. Construction near the hotel made getting in and out somewhat of a hassle, but that wasn't the hotel's fault. The hotel is located in a neighborhood with few, if any, restaurant options. Perhaps as a result, the breakfast buffet was outlandishly expensive (more than US$30 per person) for a thoroughly average offering. Dinner in the hotel was more reasonably priced, but something he ate there made my son sick the next day. In advance of our arrival, I inquired by email about a hotel-aranged pickup at the airport and was quoted a price of $30 per person. Through a World Bank connection we instead used JimCab and were happy with the service and the price. Check out took longer than necessary because the front desk kept the housekeeping staff scurrying from room to room to check on mini-bar usage.

Room Tip: Make sure to get a room on away from the nearby construction.
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  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
asquared2, Manager at Crowne Plaza Hotel Nairobi, responded to this review, December 6, 2013
Dear Guest,

Thank you for taking the time out to review our property. We appreciate your compliments regarding our team and we really strive hard to make your stay feel warm and hospitable. I will definitely pass on your comments to the mentioned department. I also want to apologize for your delayed check out experience. We are always trying to improve and your feedback allows us to address any hiccups in our processes in procedures. We take your comments seriously and this has already been addressed.

We thank you for your business and look forward to welcoming you back in the future.

Warm Regards,

Ali Akbarali
Operations and Project Manager
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nairobi
Contributor
19 reviews 19 reviews
17 hotel reviews
Reviews in 8 cities Reviews in 8 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed November 21, 2013

went here with my family for lunch and an afternoon of swimming. the place is clean and the staff are really friendly. Evans at the gym was so helpful and answered all our questions about membership.
the food is great and the price is not reasonable.
I would love to do this again!

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 6, 2013

This was my first visit to the hotel and the country. From all the international hotels in Nairobi, this is one of the older ones & more known. Situated next to some key embassies like UK , US etc .. Construction is all around , so you cant walk out from the hotel to eat anywhere. Therefore need to take hotel taxi to go someplace for dinner lunch etc. Very helpful concierge & reception staff. Took good care of me & also helped me in guiding for the right information.

Room Tip: Take a room away from the roadside area and a higher floor room is better.
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Nairobi, responded to this review, November 21, 2013
Dear huks1978,

Thank you so much for taking the time to leave us your feedback. I appreciate your compliments regarding our staff very helpful. Your review is vital for improving the service and quality we offer to our valued guest. It is always hugely motivating when one takes the time and trouble to acknowledge or give points for improvement. We hope to get the opportunity of welcoming you back in the future. Thank you once again for your valuable comment, and if you might have any suggestions that will contribute to enhancing your stay, please do not hesitate to contact us.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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Stockholm, Sweden
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 4, 2013

Came here with a Swedish group to spend our last two days in Kenya. The very best Hotel we have used in Nairobi. The rooms spacious and comfortable beds. A bit out of the city centre but on the right side of the city for transport to airport. Infrastructure around Hotel not completed but not a big problem. Friendly staff and great food. However to order food on alacarte took almost an hour.

Stayed November 2013, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 2, 2013

Visited here in early 2013 for a business trip.

The room is very clean and spacious. Have everything you could have asked for in a 4-5 star hotels. The bed is comfy. I do love a thought of providing "This works" for those who have problems sleeping at night. Staff is professional and friendly. Gym is excellent and so is the breakfast. I'd say this is one of the best 4 star hotels I have ever stayed. Very pleasant stay.

One unpleasant experience is hotel taxi, been overcharged the price for a short ride. The driver refused to provide an official receipt. However, the hotel management tried their best to sort it out, but this should not happen at all. Please have this sorted.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review, October 15, 2014
Many thanks Oaki T for your feedback on your stay at Crowne Plaza Nairobi.

We love to read that our hotel colleagues make it happen to our guests.

I have taken note of your comments and will with great pleasure share with the team.

It was a pleasure hosting you and we look forward to hosting you in future.

Best wishes.
Ken Musili.
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Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Upper Hill Estate
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 111 Hotels in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
Number of rooms: 162
Official Description (provided by the hotel):
Crowne Plaza Nairobi is a new and stylish, 4 Star hotel strategically located in the commercial area of Upper Hill in Nairobi. The hotel is surrounded by multinational companies, diplomatic missions, banks, government offices, insurers and hospitals. Our pillar-less ballroom and 6 boardrooms with state-of-the-art equipments make it the ideal place to stay and meet. The Crowne Plaza Nairobi is just a 30 minute drive from the Jomo Kenyatta International Airport, 10 minutes drive to the City Centre and 20 minutes drive to the famous Nairobi National Park and Animal Orphanage. Crowne Plaza Nairobi has 162 superbly appointed spacious rooms which include thirteen suites, a club floor with its exclusive lounge. All rooms are air conditioned and have high speed wireless internet connectivity. To compliment this is the Business Centre, the double story ultra modern fitness centre and heated swimming pool, Multiple restaurants and a double story bar, 24 hour room service, a gift shop, money changing facilities, beauty salon, travel desk, secure and ample parking space, and same day laundry facilities. ... more   less 
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