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“Good business hotel with construction all around” 3 of 5 stars
Review of Crowne Plaza Hotel Nairobi

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Crowne Plaza Hotel Nairobi
4.0 of 5 Hotel   |   Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya (Upper Hill Estate)   |  
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Ranked #15 of 100 hotels in Nairobi
Kuala Lumpur, Malaysia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Good business hotel with construction all around”
3 of 5 stars Reviewed November 6, 2013

This was my first visit to the hotel and the country. From all the international hotels in Nairobi, this is one of the older ones & more known. Situated next to some key embassies like UK , US etc .. Construction is all around , so you cant walk out from the hotel to eat anywhere. Therefore need to take hotel taxi to go someplace for dinner lunch etc. Very helpful concierge & reception staff. Took good care of me & also helped me in guiding for the right information.

Room Tip: Take a room away from the roadside area and a higher floor room is better.
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Nairobi, responded to this review, November 21, 2013
Dear huks1978,

Thank you so much for taking the time to leave us your feedback. I appreciate your compliments regarding our staff very helpful. Your review is vital for improving the service and quality we offer to our valued guest. It is always hugely motivating when one takes the time and trouble to acknowledge or give points for improvement. We hope to get the opportunity of welcoming you back in the future. Thank you once again for your valuable comment, and if you might have any suggestions that will contribute to enhancing your stay, please do not hesitate to contact us.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

296 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
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English first
Stockholm, Sweden
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 4, 2013

Came here with a Swedish group to spend our last two days in Kenya. The very best Hotel we have used in Nairobi. The rooms spacious and comfortable beds. A bit out of the city centre but on the right side of the city for transport to airport. Infrastructure around Hotel not completed but not a big problem. Friendly staff and great food. However to order food on alacarte took almost an hour.

Stayed November 2013, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 2, 2013

Visited here in early 2013 for a business trip.

The room is very clean and spacious. Have everything you could have asked for in a 4-5 star hotels. The bed is comfy. I do love a thought of providing "This works" for those who have problems sleeping at night. Staff is professional and friendly. Gym is excellent and so is the breakfast. I'd say this is one of the best 4 star hotels I have ever stayed. Very pleasant stay.

One unpleasant experience is hotel taxi, been overcharged the price for a short ride. The driver refused to provide an official receipt. However, the hotel management tried their best to sort it out, but this should not happen at all. Please have this sorted.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 30, 2013

Nice 5 star feeling, We had gone for an inspection tour, The location of the hotel is ideal being at the upperhill area of Nairobi 5 Mins from the city centre and 20 Mins from the JKIA, and 15 Min to Wilson airport, very nice rooms recently upgraded, perfect health club, and the lunch very nice, abeyance excellent. i also found the staff to be warm and friendly

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 29, 2013

Rooms are clean and well serviced. Peter and Kennedy and Bernard all smiles on the front desk for a great welcome. Restaurant staff not so good. Slow, in fact painfully slow at breakfast. Gym excellent. A good, solid functional place to stay on business. Restaurant is very good too although I didn't eat there this time.

  • Stayed October 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, New York, United States
Reviewer
5 reviews 5 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 24, 2013

My husband and I enjoyed our stay at the Crown Plaza. The staff members were warm, accommodating and friendly. We went on safari to Maasai Mara and our luggage were held without charge. There was a minor water issue with the shower and the facility Engineer was prompt in addressing the problem. We are vegans and the dinning staff adhered to our dietary needs. All I can say is Kenya we will see you again. Uhuru

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangalore, Karnataka, India
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 20, 2013

I had stayed at Intercontinental previously and looked for a change for this visit. I was hoping to beat traffic jams and enjoy better rooms(as compared to old wing@Intercontinental). Crowne Plaza is a brand new property and I was not disappointed with the hotel and rooms. Business travelers ought to find this hotel supporting all their needs. The road is yet to be done up for last three minutes to the hotel. All around one would see upcoming office complexes. The security advice applicable for Nairobi of not strolling around on your own outside in the evenings, may hold here as well.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Upper Hill Estate
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 100 hotels in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
Official Description (provided by the hotel):
Crowne Plaza Nairobi is a new and stylish, 4 Star hotel strategically located in the commercial area of Upper Hill in Nairobi. The hotel is surrounded by multinational companies, diplomatic missions, banks, government offices, insurers and hospitals. Our pillar-less ballroom and 6 boardrooms with state-of-the-art equipments make it the ideal place to stay and meet. The Crowne Plaza Nairobi is just a 30 minute drive from the Jomo Kenyatta International Airport, 10 minutes drive to the City Centre and 20 minutes drive to the famous Nairobi National Park and Animal Orphanage. Crowne Plaza Nairobi has 162 superbly appointed spacious rooms which include thirteen suites, a club floor with its exclusive lounge. All rooms are air conditioned and have high speed wireless internet connectivity. To compliment this is the Business Centre, the double story ultra modern fitness centre and heated swimming pool, Multiple restaurants and a double story bar, 24 hour room service, a gift shop, money changing facilities, beauty salon, travel desk, secure and ample parking space, and same day laundry facilities. ... more   less 
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