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“Maintaining Standards” 5 of 5 stars
Review of Crowne Plaza Hotel Nairobi

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Crowne Plaza Hotel Nairobi
4.0 of 5 Hotel   |   Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya (Upper Hill Estate)   |  
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Ranked #16 of 103 Hotels in Nairobi
Johannesburg, South Africa
Top Contributor
94 reviews 94 reviews
39 hotel reviews
Reviews in 36 cities Reviews in 36 cities
37 helpful votes 37 helpful votes
“Maintaining Standards”
5 of 5 stars Reviewed October 19, 2013 via mobile

Have reviewed and reported on this hotel a few times and am happy to report that they are maintaining their standards if not improving on them. Great service, and friendly staff help you to settle in and fell comfortable very quickly. Added security is also comforting. Room service food is exceptional.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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301 reviews from our community

Traveler rating
    120
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    36
    10
    4
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
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English first
Bangkok, Thailand
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 17, 2013

Stayed recently and found staff extremely helpful and could not do enough for you. Had a late flight and was able to stay in my room til 7pm which was very helpful. Fine dining restraurant extremely good but under utilised, again staff could not do enough for you. Breakfast needs an al a carte menu, buffet was expensive. Rooms very clean, hotel spotless. There is building work going on in the area but I had no noise from this. Due to the recent bombing security very high, travelling alone I was happy about this.

Thoroughly recommend.

Room Tip: If you are travelling as a single I alway request a double bed, hate two singles being pushed togeth...
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  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lagos, Nigeria
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 15, 2013

This was one of the few Nairobi hotels I really enjoyed staying in. Service was exceptional. Especially after the Westgate affair, though security was tight, it was stifling and guests were still treated courteously during searches.

The restaurant staff were really good, though the buffet meals provided weren't always to my liking. The turn down service at night was so different from what you get at most similar priced hotels. The Janitor actually, took down my shoes from the dresser and asked if I wanted them polished. That for me was going the extra mile and a mark of a truly great place.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town
Senior Contributor
49 reviews 49 reviews
27 hotel reviews
Reviews in 33 cities Reviews in 33 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed October 7, 2013

The main thing that stood out for me in this hotel was the service. Nothing was too much trouble and everyone was efficient and friendly. I was there for 4 nights and not once did I come across a surly member of staff.
The rooms were pleasantly furnished and fairly well maintained. I appreciated the desk in the room and the excellent wifi service.
The location is good being close to the city centre although the place I needed to go to was only just around the corner. I still had to make use of drivers because the roads are being dug up all over the place and are not easy to navigate on foot - come to think of it, they are not easy to navigate by car either, but at least it is less dusty!
The food was great - a wide selection and everything I tasted was lovely. The evening buffet is good value.
My only criticism is that the beds were quite hard. I have a sensitive back and found the mattresses a bit uncomfortable to sleep on. A little bit of 'give' for sore hips would have helped me.
Overall this is a great business hotel.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 26, 2013

Good service, central location, comfortable, well appointed and maintained, business meeting rooms available, a decent gym and wifi available. What more could a business traveller need? Just avoid a room opposite the building site next door...

Room Tip: Avoid a room opposite the building site next door...
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 3, 2013

I enjoyed my stay at the Nairobi Crowne Plaza, the food was excellent and the staff were helpful and warm. I would certainly stay there again. Close to the city for your business needs and accessible to most amenities. Very safe and secure.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 3, 2013

Crown plaza located on a hill gives one an overview of Nairobi city it is a good hotel especially for business meeting with good conference facilities. It is easy to access with spacious meeting room, from bus stop its 2-3minutes talk way for people using public stransport (Advisable to use cabs at night) . it's 20 minutes drive to the JKIA airport when there is no trafic Jam and about 1hr during rush hour.It is about 5minutes away from Wilson airport

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Upper Hill Estate
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 103 Hotels in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
Official Description (provided by the hotel):
Crowne Plaza Nairobi is a new and stylish, 4 Star hotel strategically located in the commercial area of Upper Hill in Nairobi. The hotel is surrounded by multinational companies, diplomatic missions, banks, government offices, insurers and hospitals. Our pillar-less ballroom and 6 boardrooms with state-of-the-art equipments make it the ideal place to stay and meet. The Crowne Plaza Nairobi is just a 30 minute drive from the Jomo Kenyatta International Airport, 10 minutes drive to the City Centre and 20 minutes drive to the famous Nairobi National Park and Animal Orphanage. Crowne Plaza Nairobi has 162 superbly appointed spacious rooms which include thirteen suites, a club floor with its exclusive lounge. All rooms are air conditioned and have high speed wireless internet connectivity. To compliment this is the Business Centre, the double story ultra modern fitness centre and heated swimming pool, Multiple restaurants and a double story bar, 24 hour room service, a gift shop, money changing facilities, beauty salon, travel desk, secure and ample parking space, and same day laundry facilities. ... more   less 
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