This was one of the few Nairobi hotels I really enjoyed staying in. Service was exceptional. Especially after the Westgate affair, though security was tight, it was stifling and guests were still treated courteously during searches.
The restaurant staff were really good, though the buffet meals provided weren't always to my liking. The turn down service at night was so different from what you get at most similar priced hotels. The Janitor actually, took down my shoes from the dresser and asked if I wanted them polished. That for me was going the extra mile and a mark of a truly great place.