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“Nice Hotel, Helpful Staff” 4 of 5 stars
Review of Crowne Plaza Hotel Nairobi

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Crowne Plaza Hotel Nairobi
4.0 of 5 Hotel   |   Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya (Upper Hill Estate)   |  
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Ranked #16 of 102 Hotels in Nairobi
Saint Paul, Minnesota
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Nice Hotel, Helpful Staff”
4 of 5 stars Reviewed July 30, 2013

Hotel room was clean and comfortable. There is a nice bar in the hotel as well, that has reasonable prices.

We also experienced great service from our concierge after our bus shuttle to Moshi did not pick us up, he called the shuttle service and arranged a ride to us at a different location.

Breakfast buffet was quite expensive. $30. That was a bit of a surprise. It was very good, but probably too much for breakfast.

  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, August 8, 2013
Dear beach2134,

Thank you very much for your valued feedback here on TripAdvisor, and was pleased to hear that your found our rooms to be clean and comfortable as well as our Babalus Bar to be enjoyable and reasonably priced.

We constantly strive to deliver excellent service and overall guests experience and was delighted to hear our concierge staff met your expectations.

Once again, thank you for your encouraging feedback and look forward to welcoming you back soon.

Best Wishes

Lorenzo Baleri
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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299 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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Athens, Greece
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed July 29, 2013

That's a standard business hotel. Great service and helpful staff. the only downside is the roads around the hotel that have been under construction for at least a year.
The gym is not big but has all the standard equipment you'd need t work out.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, August 6, 2013
Dear George73Greek ,

Thank you for taking the time to write a review about your recent stay on TripAdvisor.

We appreciate the positive and encouraging feedback regarding the Great service and helpful staff which I will share with my Team.

I am pleased to inform you that once the enhancement of the roads have been completed, in the first quarter of 2014,access to Nairobi City Centre, Kenyatta International Airport and all major shopping centres will be easily accessible and a quick drive.

Thank you for choosing Crowne Plaza Nairobi for your stay in Nairobi and look forward to welcoming you back in the not too distant future.

Best Wishes

Lorenzo Baleri

General Manager - Crowne Plaza Nairobi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kent, UK
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 29, 2013

I stayed in the Crowne Plaza for 3 weeks and wasn't overly impressed with it. I was given food poisoning once when I ordered a take away tuna and egg salad from the hotel. As I was living in the hotel all of my meals came from the hotel, so it was impossible that the food poisoning came from anywhere else. I also heard of colleagues who suffered after eating the main buffet dinner. I stuck to the a la carte restuarant upstairs which seemed better and meals were freshly cooked.

Other than that - the wifi was good, television package fine and beds comfortable. The toiletries were nice and the staff very friendly and accommodating. The staff are the hotels biggest asset.

Decent hotel, but for the price not worth it if travelling privately. Also - make sure you go to the bar opposite to get a beer rather than drinking in the hotel!

Room Tip: Try and get put on the 5th floor as you have access to the executive suite, a much nicer place to ha...
See more room tips
  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, August 3, 2013
Dear Mary_1982Kent_UK,

Thank you for taking the time to write a review about your stay at Crowne Plaza Nairobi in January of this year. We are disappointed to hear about the feedback about the food poisoning. We would like to know more about your feedback and have sent you a direct message to further clarify and look forward to your reply.

Please be assured that your feedback will be communicated with the respective Team Members and we will continue to strive to improve our product and services to deliver the ultimate great guest experience.

Thank you so much for the great feedback about our staff being an asset. I will certainly pass this on to the team.

We sincerely hope we will have the pleasure of welcoming you back in the near future.

Asante Sana

Lorenzo Baleri
General Manager - Crowne Plaza Nairobi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
44 reviews 44 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed July 27, 2013 via mobile

I feel terribly guilty about the fact that I have never written a review of the CP in Nairobi despite numerous visits there. Having just returned, I promised I would so.....

1. I think I never write a review because it feels like home!! (I wouldn't say that about many places)

2. Great amenities - gym and a really professional spa (special mention for Liz)

3. Attentive staff throughout

4. Wifi is now consistent and reliable.

A great place to stay!!!!!

Stayed July 2013, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, August 2, 2013
Dear Susand70 ,

We are delighted to learn that during your numerous visits at our hotel that it feels like "home away from home ". and would like to thank you for taking the time to write about your experience.

It was pleasing to read your comments great amenities, including the gym and spa, reliable and constant Wi Fi. Special mention to Liz !!


I will certainly share your encouraging words about our attentive staff with my whole team which I am sure they will appreciate very much.

Thank you for recommending Crowne Plaza Nairobi to fellow TripAdvisor viewers.

Looking forward to welcoming you back in the near future.

Asante Sana

Lorenzo Baleri

General Manager - Crowne Plaza Nairobi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 24, 2013

The staff were professional and service exceptional! Well done! How about a outside dedicated smoking area?
Cannot say we will stay there again as there are hotels that have the exact same rooms for so much cheaper!

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, July 29, 2013
Dear HannelieWright ,

Thank you very much for your review. I am delighted that we have been able to keep up our standards and very happy to hear that you found our staff to be professional and the service exceptional.

We have taken note of your feedback about an outside dedicated smoking area for consideration.

Looking forward to welcoming you back to our hotel in the near future.

Karibu

Lorenzo Baleri
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Villars-sur-Ollon, Switzerland
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 21, 2013

I stayed here last new year. It was simple and businesslike and lacking in any real character, but was a vast improvement on the dive that was the Hilton in downtown. I stayed here over New Year and regularly walked into town (about 20 minutes) as taxis were not readily available due to the non-central location. This should improve as the roads and construction work nearby are completed. Reasonable price though.

  • Stayed January 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, July 28, 2013
Dear BSTony,

Thank you for taking the time to share the experience of your recent stay at Crowne Plaza Nairobi here on TripAdvisor.

We always strive to ensure our guests complete satisfaction at Crowne Plaza Nairobi, and it is rewarding to learn that it has been achieved on this occasion. We look forward to the opportunity of welcoming you back on your next trip to Nairobi.

Best Regards

Lorenzo Baleri

General Manager - Crowne Plaza Nairobi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 21, 2013 via mobile

Despite not being in the CBD, this hotel is in a part of Nairobi that is being rapidly developed and is home to many rapid growth companies.

Service is exceptional. They've gone out if their way for be on every stay. Restaurant and bar us good. Great to do business at.

Rooms are very well equipped, clean and classically modern.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, July 28, 2013
Dear B1ades ,

Thank you for the notes and for taking the time to post positive feedback here on TripAdvisor.

We are delighted that we met your expectations and that you had an enjoyable stay. I will certainly pass your comments on to my Team with regards to the exceptional service they provided.

You would be most welcome to stay again, and I hope we have that opportunity.

Kind Regards

Lorenzo Baleri
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Upper Hill Estate
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 102 Hotels in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
Official Description (provided by the hotel):
Crowne Plaza Nairobi is a new and stylish, 4 Star hotel strategically located in the commercial area of Upper Hill in Nairobi. The hotel is surrounded by multinational companies, diplomatic missions, banks, government offices, insurers and hospitals. Our pillar-less ballroom and 6 boardrooms with state-of-the-art equipments make it the ideal place to stay and meet. The Crowne Plaza Nairobi is just a 30 minute drive from the Jomo Kenyatta International Airport, 10 minutes drive to the City Centre and 20 minutes drive to the famous Nairobi National Park and Animal Orphanage. Crowne Plaza Nairobi has 162 superbly appointed spacious rooms which include thirteen suites, a club floor with its exclusive lounge. All rooms are air conditioned and have high speed wireless internet connectivity. To compliment this is the Business Centre, the double story ultra modern fitness centre and heated swimming pool, Multiple restaurants and a double story bar, 24 hour room service, a gift shop, money changing facilities, beauty salon, travel desk, secure and ample parking space, and same day laundry facilities. ... more   less 
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