Just come back from 4 days at the Crowne Plaza in Nairobi and loved it. I'll start with the staff as they deserve the first praise - everyone, from check-in to check-out was friendly, professional and made us feel welcome and valued, especially the 'front of house' staff who were brilliant at organising transport and recommending where and what to do and then keen to know what our day had been like on return. Nothing was too much trouble. I had a problem with the in-room safe and an engineer was there within 10 minutes to fix it.
Food at the hotel was good (breakfast being nothing startling although similar to most chain hotel breakfasts) but the items we ordered from bar menus were delicious, particularly the pizzas. Drinks and food weren't cheap though.
The hotel was spotlessly clean and couldn't be faulted. My only gripe would be that the pool area is surrounded by the restaurant and I felt a bit self conscious sitting out in the sun with diners having their lunch beside me, but other than that, it was a great stay and I felt the hotel was far superior to some other Crowne Plazas I've stayed in previously. Can't recommend it highly enough.