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“Excellent stay” 5 of 5 stars
Review of Crowne Plaza Hotel Nairobi

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Crowne Plaza Hotel Nairobi
4.0 of 5 Hotel   |   Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya (Upper Hill Estate)   |  
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Ranked #15 of 96 hotels in Nairobi
Nairobi, Kenya
1 review
4 helpful votes 4 helpful votes
“Excellent stay”
5 of 5 stars Reviewed June 26, 2013

I stayed at the Crowne Plaza for 5 nights and it was a real pleasure from check in to check out - the staff were incredibly courteous and efficient, very friendly and welcoming to me as a solo female traveller I couldn't have felt more at ease. I could not have asked for a better place to stay. The room was very comfortable - kept immaculately clean and had everything I needed. The shower was very good. I used the gym facilities which were very good - the staff helpful and professional and ate in the hotel a few times- the buffets offered wide choice and excellent variety of fresh fruit and salads as well as hot dishes although I didnt try these. I ordered from the Al a Carte a couple of times and the quality was good. I will definitely be coming back to this hotel on my next business trip. Thank you Crown Plaza for making my stay so pleasant I look forward to coming back!

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, July 6, 2013
Dear SDJMP,

First of all, thank you for staying at Crowne Plaza Nairobi. We do know there are a lot of choices in Nairobi and yet you have chosen to stay with us. Secondly , we would like to thank you for taking the time in writing a review of your stay with us. Your comments are much appreciated.

Your complimentary feedback especially regarding our helpful and professional staff, comfortable and clean rooms , very good gym facilities and the good food.

My Team takes great pride in providing exceptional service and it is always rewarding to be able to share praises from our guests.

We all look forward to welcome you back in the near future.

Kind Regards

Lorenzo Baleri - Crowne Plaza Nairobi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed June 25, 2013

Stayed here for a conference; pleasant staff; average price for hotels in Nairobi; very clean rooms; nice showers; terrible pillows - to their credit, they did offer an alternative promptly on the 2nd day; breakfast buffet is varied enough, although after day 3 I imagine one would be bored of it; expensive dinner buffet not so great despite large selection, some salad looked like it had been recycled; some eating places nearby - Upper Hill Springs which one could go to instead or even further away to Ngong Road (Nakumatt Prestige) and Kilimani area (Yaya Centre) traffic notwithstanding; fitness centre was great, clean and has tons more equipment than a regular hotel gym; nice easy check out; access road not that great and few signs directing one where to go;

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, July 2, 2013
Dear AfroRastaGal,

It was pleasing to know that you enjoyed your stay at Crowne Plaza Nairobi and thank you for taking the time to write a review.

It was a pleasure to read your review and to see how much you appreciated the "pleasant staff", clean and spacious rooms and the fitness centre with tons of equipment to choose from.

I was however concerned to hear that the dinner buffet did not meet your expectations and would like to assure that your feedback and comments have been taken into consideration and we will strive to improve our services in the future.

Thank you once again for your valuable feedback. I sincerely hope we will have the pleasure of welcoming you back in the near future.

Best Regards


Lorenzo Baleri

General Manager- Crowne Plaza Nairobi
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London
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 25, 2013

Stayed at the Crowne Nairobi for 5 days and I must say it was a very pleasant stay for sure.
Services and facilities are great. Rooms are nice and spacious, clean and very well maintained. Great gym with sauna and steam room, accompanied with shaving, shower gel, after shave balms, body sprays and lots of towels. Staff are very friendly, internet speed is brilliant!

Few bad points –
Location. As it’s in the middle of a new build estate the roads are uneven, a lot construction work taking place, no local shops around either.
You’ll have to drive 15/20mins to get to the city centre.

Food. Didn’t enjoy any of the food in the hotel, from pizza’s to burgers to curries to breakfast.

That’s all from me for now.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, June 30, 2013
Dear Kaymax112 ,

Thank you for taking the time to share your feedback of your stay at Crowne Plaza Nairobi here on Tripadvisor.

Thank you for recognizing the great services and facilities and that you found the rooms as being spacious ,clean and well maintained.

We were glad to hear that you enjoyed our Gym, sauna and steam room and will pass your kind feedback to my Team.

The internet connectivity was recently upgraded and am happy to say that feedback from our guests has been very encouraging.

I am pleased to advise that construction to enhance roads in Upperhill are progressing well and once completed will provide our guests with quick and easy access to the Kenyatta International Airport and to the city centre.

We look forward welcoming you back to Crowne Plaza Nairobi in the not too distant future.

Best Regards

Lorenzo Baleri

General Manager - Crowne Plaza Nairobi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 24, 2013

The hotel is salient for training. The room are big and well ventilated. Although the access roads are dusty due to ongoing constructions in the area, Crown plaza is close to Nairobi CBD as well as highway that exits to JKIA airport.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, June 30, 2013
Dear Mkulima ,

Thank you for your feedback on TripAdvisor regarding your recent stay at Crowne Plaza Nairobi.

We appreciate the time you have taken to write a review and were pleased to hear that you enjoyed your stay with us and found are rooms to be spacious.

I am pleased to advise that the enhancement of all roads in and around Upperhill are well on track and once complete will offer our guests quick and easy access from the Kenyatta International Airport and city centre.

Thank you for recommending our hotel to and look forward to welcoming you back to our hotel in the near future.

Kind Regards

Lorenzo Baleri
General Manager- Crowne Plaza Nairobi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Luis Potosi, Mexico
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 5, 2013

I loved the hotel.
it clearly is a good hotel for business stays.
I enjoyed the last night there , in Nairobi,
after 2 weeks of travelling around.
very comfortable , I loved the room, the room-service, the food - good kitchen,
I really enjoyed my last night there.
(luckily the gift shop was closed that night (despite of higher prices I cannot help but look for small gifts ((in the hotel shops they normally offer selected high quality products; so - that is good)).
I would go back there , any time.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, June 9, 2013
Dear TanjaB373 ,

It is very pleasing to know that you were satisfied with your stay at Crowne Plaza Nairobi and thank you for taking the time to recommend us on TripAdvisor.

We are delighted to know that you enjoyed the comfortable rooms, room service and the good food.

Your kind comments will surely be shared with the rest of the team and appreciated. We do hope to welcome you on your next visit to Nairobi.

Best regards

Lorenzo Baleri

General Manager
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Winchester, Virginia
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed June 4, 2013

We stayed here for 1 night before our safari. By error, I only reserved room for one person, but when we checked in they upgraded us to a king bed for no extra charge. They let us borrow a electrical converter for free. The only negative is the buffet breakfast was about $35 per person. We ordered room service instead for much cheaper, especially since we had to leave at 7 am for our safari.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, June 8, 2013
Dear Doug M ,

Greetings from Crowne Plaza Nairobi !!

It was a pleasure having you stay with us during your recent visit to Nairobi.

The Team was happy to read your your kind words of appreciation and we thank you for sharing such complimentary feedback.

It has always been our utmost focus to provide our guests with personalized service that meets high standards of hospitality and it is a motivation from discerning guests such as you which encourages us to give our best.

We thank you for your recommendation and look forward to the pleasure of welcoming you back to Crowne Plaza Nairobi.

Kind Regards

Lorenzo Baleri

General Manager - Crowne Plaza Nairobi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Senior Contributor
45 reviews 45 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed May 30, 2013

The Crowne Plaza is very new. As is typical Kenyan construction, it is already starting to show it's age, however. The rooms and bathrooms are VERY nice! Warning: Checking Out (and in) may take a long time (30 minutes plus), so plan some extra time on checkout...it depends on how well the Front Desk Staff that are serving you know their jobs. The food is OK. The cost is quite overpriced, as is common in all of African major cities: The poorer the country, the more overpriced the Western stuff is.

The immediate area around the hotel is very African. The eating/dancing place across the street is very safe, and is typical Kenyan food-you may not like it, and it IS easy to get sick on the local food. If you are new to Africa, I highly recommend eating across the street for the local flavour...try it at least once. Around the hotel there are a number of VERY local-type restaurants that most Westerners will have to be very adventurous to feel comfortable in. I wouldn't mind eating in them, but I lived in NBO for a year, and am very used to eating local.

The best part about the CP location is it is near to the best tourist sights in NBO: The best is the Nairobi National Park, which has a huge unfenced area that you can vehicle safari in, as well as a zoo/wildlife park to see fenced animals, the "Giraffe Center", where you can feed the giraffes by hand (or mouth) and see warthogs, the David Sheldrick Wildlife Trust, where you can see baby elephants being fed at around noon (and I also saw a VERY cute baby rhino being fed!), and finally the Wilson Airport and Wilson Aero Club.

The Aero Club is great for aviation enthusiasts. It is local aviation history, good "British Pub" food and drink, and a children's play area...and you can watch the small airplanes come and go. Wilson was the old main airport for the city of Nairobi, and now has the smaller planes flying in and out. They have scheduled and charter air service to many nearby destinations, include Masai Mara here.

  • Stayed August 2012, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, June 2, 2013
Dear atpcliff ,

Thank you for taking the time of writing a comprehensive review of your stay at Crowne Plaza Nairobi and Nairobi here on TripAdvisor and we hope you enjoyed the overall stay in Kenya.

We appreciate all your feedback and we accept all constructive comments as it helps us improve on offering the ultimate great guest experience.

We are glad that I was able to contact you to apologise for the inconvenience caused on the time taken to check out from the hotel.I have taken this up with my team to take corrective steps to ensure this does not happen again.

Again thsnk you snd we look forward to welcoming you back in the near future.

Best Regards

Lorenzo Baleri

General Manager - Crowne Plaza Nairobi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Upper Hill Estate
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 96 hotels in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
Official Description (provided by the hotel):
Crowne Plaza Nairobi is a new and stylish, 4 Star hotel strategically located in the commercial area of Upper Hill in Nairobi. The hotel is surrounded by multinational companies, diplomatic missions, banks, government offices, insurers and hospitals. Our pillar-less ballroom and 6 boardrooms with state-of-the-art equipments make it the ideal place to stay and meet. The Crowne Plaza Nairobi is just a 30 minute drive from the Jomo Kenyatta International Airport, 10 minutes drive to the City Centre and 20 minutes drive to the famous Nairobi National Park and Animal Orphanage. Crowne Plaza Nairobi has 162 superbly appointed spacious rooms which include thirteen suites, a club floor with its exclusive lounge. All rooms are air conditioned and have high speed wireless internet connectivity. To compliment this is the Business Centre, the double story ultra modern fitness centre and heated swimming pool, Multiple restaurants and a double story bar, 24 hour room service, a gift shop, money changing facilities, beauty salon, travel desk, secure and ample parking space, and same day laundry facilities. ... more   less 
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