I spent three nights here in February 2013. For business, the location is perfect (if your business is located in Upper Hill) to avoid the ridiculous Nairobi traffic.
Rooms are comfortable, and tv channel selection is pretty good. The bathroom is acceptable, although they could have focused a bit on finishing it off better (water leaked through gaps in the shower door - a complaint also aired by a colleague in another room)
Breakfast and dinner at the hotel is pretty good - although wine prices are hectic! (generally in most of Nairobi)
Customer service was good although one incident had us scratching our heads. We asked the reception staff to recommend a decent restaurant - they sent us to Tamarind (pretty good but pricey, but that's for another review).
We arrange a hotel car to take us to the restaurant, and when we got there, the driver promptly invited himself to dinner with us. His reasoning was that he would be waiting for us in any case, and that he hasn't eaten yet!
I suppose we could have refused, but then, would the car have been there when we were done... who knows?
In any event, the stay was enjoyable, and I wouldn't have a problem returning.

Fast internet! Very very professional and friendly staff,they really enjoy their job ..from the bellhop to the reception staff,the gym staff,security staff,housekeepingthey are all great!
Loved the room especially the option of having to pick from a variety of pillows.I could go on and on about Crowne Plaza,always a lovely place to be.
I did notice that they have received an award from Tripadvisor which they truly deserve!!
Great job guys! Keep it up! See you soon!

Stayed at the crowne plaza for one week on a training organised by my company.

Upon arrival i was upgraded to a suite which was a pleasant surprise for a lady as the bathroom was huge and the tub very large.
Everything was good, has breakfast in room 6 days in a row. The fruit platter is excellent and the eggs also. Only thing is that they made many times mistakes on the bread basket ( someyimes 2 slices, some others 2 small rolls) i would have expected for room service that padtry and bread basket would have at least pastries and bread). Small things that are sad for a high end.
The room was very clean and i loved the pillow spray.
The massage at the spa also excellent! Thanks elisabeth! And the steam room and sauna that are in the changind room area is free of access and a pleasure.
I enjoyed my stay in this hotel and keep being attentive to details!

The Crowne Plaza is conveniantly situated at Upper Hill in Nairobi. The rooms are the fairly standard international business type.
Breakfast is OK. Lunch and dinner food is trying to be international, but the kitchen must have been trained locally. e.g. a Greek Salad will be drowned in a yoghurt-like dressing and a Club Sandwich will be dry and boring.
The hotel sells a local microbrew from the Big 5 breweries, an execellent lager. If they could just serve it cold it would be perfect.
The fitness center is one of the better ones seens in a long time. But its marred by very loud music and a large portion of the attendees being non-hotel residents.
The security is very good and the bell man very attentive.
At the reception the service attitude is somewhat lacking with no greetings, no answers to your queries etc.