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“Great Hotel pity about the road” 4 of 5 stars
Review of Crowne Plaza Hotel Nairobi

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Crowne Plaza Hotel Nairobi
4.0 of 5 Hotel   |   Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya (Upper Hill Estate)   |  
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Ranked #15 of 106 Hotels in Nairobi
Nairobi
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
“Great Hotel pity about the road”
4 of 5 stars Reviewed January 20, 2013

Great place tostay and have business meetings. Just the Upperhill road leading to the hotel is in very poor shape, in fact so poor I would recomend using a 4x4 to get to it.
Besides the hotel running out of ice cubes it is a great place to relax in the centre of Nairobi

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, February 3, 2013
Dear NairobiJeremy ,

Thank you for taking the time to share your experience during your recent stay at the Crowne Plaza Nairobi.

We were happy to hear that you enjoyed your stay with us and found the hotel a Great place to stay in particular if you in Nairobi for business meetings.

The Upper Hill district is currently undergoing a major road enhancement programme and am pleased to say once complete will be the best road structure in Nairobi with easy accessto the airport, city centre and other important centres.

Hoping to the the opportunity of hosting you at our hotel in the future.

Best Regards

Lorenzo Baleri
General Manager- Crowne Plaza Nairobi
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323 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
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Sydney Australia
Senior Contributor
49 reviews 49 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed January 16, 2013

All the staff are great and you can organise taxis to get around. Rooms are spacious and of the standard you'd expect for the price. Breakfast was underwhelming and the location is away from the 'drama' of the city - But its easy to get to where ever you want. Quite a nice local bar opposite the hotel to wander over to for a meal and a drink. The gym and spa area is very very good. I would not hesitate to return

Room Tip: stayed in 2 at different = they seemed the same
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  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, January 23, 2013
Dear MrPaul50 ,

Thank you for taking the time to share with us yor feedback and to have chosed our Crowne Plaza Nairobi for your stay in Nairobi.

We appreciate the fact that you enjoyed our hotel and in particular our Great staff spacious and comfortable rooms and the Gym and Spa facilities.

It is our goal to consistently provide exceptional guest satisfaction and your comments are important to us.

We look forward to welcoming you again at the Crowne Plaza Nairobi.


Best Regards,

Lorenzo Baleri

General Manager, Crowne Plaza Nairobi
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Seoul
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 6, 2013

I stayed this hotel for 1 night after 2 weeks of traveling in Africa. This hotel is located in quite area, and I couldn't here any noise from road construction that everybody complains. It took 20 min to get to the airport, and I guess this hotel is pretty close to Nairobi. (not in a center though) I had good dinner, and room was very nice and clean just like 5 star hotel, and all staffs were kind. This hotel offers high speed internet so that you can serf the internet for free.

Well, I had two options for my last night in Nairobi at Hilton or this hotel. And I think it was a good choice to choose this hotel. I heard that Hilton in Nairobi is very old but our room was very nice and clean, bedding was new, and my boyfriend and I enjoyed the bathtub. (You know, hotels in nairobi barely has a bathtub)

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, January 20, 2013
Dear erangtree ,

Thank you for taking the time to write a review about your recent stay at the Crowne Plaza Nairobi.

I am glad that you enjoyed your one night stay and found it to be an "excelllent" experience and am also grateful to receive positive feedback on the good dinner, nice and clean rooms and friendly staff.

It is with pleasure to share your comments with the rest of the team and I'm sure this will be greatly appreciated.

We sincerely hope to have the pleasure of welcoming you back to our hotel soon.

Best Regards

Lorenzo Baleri

General Manager,Crowne Plaza Nairobi
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Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 28, 2012 via mobile

I stayed in the CP for a night. Its a good business hotel in a quiet area. The room was spacious and clean with a very comfortable bed and pillows. The only fault is the breakfast buffet, I dont think it was worth the $20. Worth mentioning that pool area is located by the breakfast restaurant which is a rather odd place for it.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, January 20, 2013
Dear cheerioshiro ,

Thank you for your encouraging feedback on your recent stay at the Crowne Plaza Nairobi.

It is indeed our hallmark to provide the most comfortable beds and pillows available to our guests.

We have taken note about your comments regarding the breakfast buffet and have shared this with my Team.

Once again, thank you and look forward to welcoming you back to the Crowne Plaza Nairobi in the not too distant future.

Best Regards

Lorenzo Baleri

General Manager, Crowne Plaza Nairobi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Top Contributor
55 reviews 55 reviews
20 hotel reviews
Reviews in 30 cities Reviews in 30 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed December 28, 2012

Stayed here for two weeks. The linen, bedding, soft pillows are nice. Slept very well after a long day. All hotel staff starting from security, door man, front lobby, room service, janitors, etc. are courteous and polite. If you eat only vegetarian food, choices immediately outside Crowne Plaza are very limited. Since it is located in the upper hill area, we used to walk down the hill in the evenings to have dinner in downtown Nairobi. Then, take a taxi back to Upper hill later in the night. Since this hotel is relatively new, overall stay was excellent. Hope the management maintains the enthusiasm and standards over the years.

Room Tip: Choose rooms facing teh so called "city view" side. By the time you get there, newly built...
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  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, January 19, 2013
Dear NickTimepass,

We would like to thank you for taking the time to write a wonderful review of your stay at Crowne Plaza Nairobi here on TripAdvisor.

We are delighted to know that our staff managed to make your stay a memorable one and that the quality of our bedroom linen made your stay even more comfortable.

As a suggestion for your next visit,there are a variety of options available in the hotel restaurants for vegeterians without have to venture far away from the hotel.

Thank you for recommending us to other travelers and we look forward to welcoming you back to our hotel in the near future.

Kind Regards


Lorenzo Baleri
General Manager,Crowne Plaza Nairobi
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Cairo, Egypt
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 27, 2012

Very, clean, beautifully decorated property. Had great security that assured safety. The staff was very courtesy, polite, and helpful. The bedding was very comfortable especially after a taxing safari. Room had ample space, outlets, robes for two, clean new carpet, etc. Bathroom has all of the amenties with a seperate tub and shower. Nice clean fluffy white towels. Enjoyed the breakfast buffet each morning with over 6 kinds of fresh juices, omelets made to order, fruit, yoghart...plenty of variety for everyone!!

Room Tip: We had 2 different rooms. 1 on the 2nd floor and the other on the 1st floor. One was by the elevator...
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, January 19, 2013
Dear SummerWorldTraveler ,

Thank you for choosing to stay with us at Crowne Plaza Nairobi and we are delighted to know that you enjoyed your stay with us.

It is pleasing to know there were so many positive aspects of your stay .We are glad that the staff's politeness, courtesy and concern helped in making your trip a memorable one.

Thank you for the compliments about our rooms and amenities.Indeed,, we are very proud about the size and amenities in our bedrooms. We also strive to offer the best breakfast offering in Nairobi.

Thank you once again for your recommendation.We hope to have the pleasure of having you stay with us in the near future.

Best regards

Lorenzo Baleri

General Manager

Crowne Plaza Nairobi
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New York, NY
Senior Contributor
33 reviews 33 reviews
24 hotel reviews
Reviews in 20 cities Reviews in 20 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed December 24, 2012

We stayed here on the very last day of our two week long trip to Africa. The staff was fairly competent and professional, in the way a 4 star hotel should be. The front desk person was always pretty good and knowledgeable. The hotel is only 3 yrs old and looks fresh and clean. The rooms are modern and comfortable. It's said to be one of the nicer hotels in Nairobi and I believe it. There are some cultural differences-- like we asked for cereal w/ milk after breakfast hours and they had to ask the chef if he could make it. I explained that it was cereal and doesn't require a chef to prepare it. Regardless, she had to ask and when it was approved, it arrived with yogurt. I sent it back, it re-arrived with hot milk. In the US we usually have it with cold milk, so yeah. Annoying. Be specific and repetitive to avoid mistakes. We had a tiramisu cake, pretty good. I had coffee and a ham and cheese sandwich, which was also good. For dinner, we had the Hummus with pita, taboule and falafel. It was fresh and good. The margherita pizza was not. I don't blame them, because most places in the US get it wrong.

Quiet and very clean rooms, limited tv channels, nice bathroom, good service.

My only complaint: The location is a little odd. The streets are not paved in this part of town (Upper Hill). However it only costs 500 shillings to get into city center, 1000 shillings to Westlands. Walking is possible, but not recommended. We walked to the bank behind the building and we were jumping over exposed pipes, climbing high piles of dirt, walking around block long perimeter gates, so... it was not peachy. For the price, you can't go wrong and it's just as comfortable as the Serena.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, January 18, 2013
Dear nogareaux,

We are delighted to learn that you were impressed with the hotel during your recent stay at Crowne Plaza Nairobi.

Your appreciation of our hotel rooms, staff , services and quality of food. I have also noted your feedback regarding the cold/hot milk accompaniment with the cereals served in room service and your comments have been taken into consideration.

I was particularly happy to know you enjoyed the tiramisu cake !!!

Upperhill district,where our hotel is situated is currently undergoing extensive road renovations but will certainly be worthwhile in the future as this will ensure easy, quick ,wide highway access to the airport,city and surrounding areas. The area will also feature boulevard type avenues once complete.

The Team and I look forward to welcoming you back to our hotel,hopefully in the near future.

Best Wishes,

Lorenzo Baleri
General Manager Crowne Plaza Nairobi
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Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Upper Hill Estate
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 106 Hotels in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
Number of rooms: 162
Official Description (provided by the hotel):
Crowne Plaza Nairobi is a new and stylish, 4 Star hotel strategically located in the commercial area of Upper Hill in Nairobi. The hotel is surrounded by multinational companies, diplomatic missions, banks, government offices, insurers and hospitals. Our pillar-less ballroom and 6 boardrooms with state-of-the-art equipments make it the ideal place to stay and meet. The Crowne Plaza Nairobi is just a 30 minute drive from the Jomo Kenyatta International Airport, 10 minutes drive to the City Centre and 20 minutes drive to the famous Nairobi National Park and Animal Orphanage. Crowne Plaza Nairobi has 162 superbly appointed spacious rooms which include thirteen suites, a club floor with its exclusive lounge. All rooms are air conditioned and have high speed wireless internet connectivity. To compliment this is the Business Centre, the double story ultra modern fitness centre and heated swimming pool, Multiple restaurants and a double story bar, 24 hour room service, a gift shop, money changing facilities, beauty salon, travel desk, secure and ample parking space, and same day laundry facilities. ... more   less 
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