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“Good hotel in quiet area” 4 of 5 stars
Review of Crowne Plaza Hotel Nairobi

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Crowne Plaza Hotel Nairobi
4.0 of 5 Hotel   |   Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya (Upper Hill Estate)   |  
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Ranked #16 of 105 Hotels in Nairobi
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Good hotel in quiet area”
4 of 5 stars Reviewed December 28, 2012 via mobile

I stayed in the CP for a night. Its a good business hotel in a quiet area. The room was spacious and clean with a very comfortable bed and pillows. The only fault is the breakfast buffet, I dont think it was worth the $20. Worth mentioning that pool area is located by the breakfast restaurant which is a rather odd place for it.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, January 20, 2013
Dear cheerioshiro ,

Thank you for your encouraging feedback on your recent stay at the Crowne Plaza Nairobi.

It is indeed our hallmark to provide the most comfortable beds and pillows available to our guests.

We have taken note about your comments regarding the breakfast buffet and have shared this with my Team.

Once again, thank you and look forward to welcoming you back to the Crowne Plaza Nairobi in the not too distant future.

Best Regards

Lorenzo Baleri

General Manager, Crowne Plaza Nairobi
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303 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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English first
USA
Top Contributor
54 reviews 54 reviews
20 hotel reviews
Reviews in 29 cities Reviews in 29 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed December 28, 2012

Stayed here for two weeks. The linen, bedding, soft pillows are nice. Slept very well after a long day. All hotel staff starting from security, door man, front lobby, room service, janitors, etc. are courteous and polite. If you eat only vegetarian food, choices immediately outside Crowne Plaza are very limited. Since it is located in the upper hill area, we used to walk down the hill in the evenings to have dinner in downtown Nairobi. Then, take a taxi back to Upper hill later in the night. Since this hotel is relatively new, overall stay was excellent. Hope the management maintains the enthusiasm and standards over the years.

Room Tip: Choose rooms facing teh so called "city view" side. By the time you get there, newly built...
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  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, January 19, 2013
Dear NickTimepass,

We would like to thank you for taking the time to write a wonderful review of your stay at Crowne Plaza Nairobi here on TripAdvisor.

We are delighted to know that our staff managed to make your stay a memorable one and that the quality of our bedroom linen made your stay even more comfortable.

As a suggestion for your next visit,there are a variety of options available in the hotel restaurants for vegeterians without have to venture far away from the hotel.

Thank you for recommending us to other travelers and we look forward to welcoming you back to our hotel in the near future.

Kind Regards


Lorenzo Baleri
General Manager,Crowne Plaza Nairobi
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Cairo, Egypt
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 27, 2012

Very, clean, beautifully decorated property. Had great security that assured safety. The staff was very courtesy, polite, and helpful. The bedding was very comfortable especially after a taxing safari. Room had ample space, outlets, robes for two, clean new carpet, etc. Bathroom has all of the amenties with a seperate tub and shower. Nice clean fluffy white towels. Enjoyed the breakfast buffet each morning with over 6 kinds of fresh juices, omelets made to order, fruit, yoghart...plenty of variety for everyone!!

Room Tip: We had 2 different rooms. 1 on the 2nd floor and the other on the 1st floor. One was by the elevator...
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, January 19, 2013
Dear SummerWorldTraveler ,

Thank you for choosing to stay with us at Crowne Plaza Nairobi and we are delighted to know that you enjoyed your stay with us.

It is pleasing to know there were so many positive aspects of your stay .We are glad that the staff's politeness, courtesy and concern helped in making your trip a memorable one.

Thank you for the compliments about our rooms and amenities.Indeed,, we are very proud about the size and amenities in our bedrooms. We also strive to offer the best breakfast offering in Nairobi.

Thank you once again for your recommendation.We hope to have the pleasure of having you stay with us in the near future.

Best regards

Lorenzo Baleri

General Manager

Crowne Plaza Nairobi
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New York, NY
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed December 24, 2012

We stayed here on the very last day of our two week long trip to Africa. The staff was fairly competent and professional, in the way a 4 star hotel should be. The front desk person was always pretty good and knowledgeable. The hotel is only 3 yrs old and looks fresh and clean. The rooms are modern and comfortable. It's said to be one of the nicer hotels in Nairobi and I believe it. There are some cultural differences-- like we asked for cereal w/ milk after breakfast hours and they had to ask the chef if he could make it. I explained that it was cereal and doesn't require a chef to prepare it. Regardless, she had to ask and when it was approved, it arrived with yogurt. I sent it back, it re-arrived with hot milk. In the US we usually have it with cold milk, so yeah. Annoying. Be specific and repetitive to avoid mistakes. We had a tiramisu cake, pretty good. I had coffee and a ham and cheese sandwich, which was also good. For dinner, we had the Hummus with pita, taboule and falafel. It was fresh and good. The margherita pizza was not. I don't blame them, because most places in the US get it wrong.

Quiet and very clean rooms, limited tv channels, nice bathroom, good service.

My only complaint: The location is a little odd. The streets are not paved in this part of town (Upper Hill). However it only costs 500 shillings to get into city center, 1000 shillings to Westlands. Walking is possible, but not recommended. We walked to the bank behind the building and we were jumping over exposed pipes, climbing high piles of dirt, walking around block long perimeter gates, so... it was not peachy. For the price, you can't go wrong and it's just as comfortable as the Serena.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, January 18, 2013
Dear nogareaux,

We are delighted to learn that you were impressed with the hotel during your recent stay at Crowne Plaza Nairobi.

Your appreciation of our hotel rooms, staff , services and quality of food. I have also noted your feedback regarding the cold/hot milk accompaniment with the cereals served in room service and your comments have been taken into consideration.

I was particularly happy to know you enjoyed the tiramisu cake !!!

Upperhill district,where our hotel is situated is currently undergoing extensive road renovations but will certainly be worthwhile in the future as this will ensure easy, quick ,wide highway access to the airport,city and surrounding areas. The area will also feature boulevard type avenues once complete.

The Team and I look forward to welcoming you back to our hotel,hopefully in the near future.

Best Wishes,

Lorenzo Baleri
General Manager Crowne Plaza Nairobi
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Berlin, Germany
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 7, 2012

Clean, very friendly staff, not everything perfect but service quick and always helpf0l.

For people who require nice surroundings, I would propose to check it with Google/Street View/Earth. Streets are under construction.

I felt, that the surrounding is at day safe.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, December 18, 2012
Dear Stefan K ,

Thank you for taking the time to share your experience from your stay with us at Crowne Plaza Nairobi.

As you have pointed out some of the roads are being enhanced and contruction work is taking place.Thank you for your feedback about our friendly staff, cleanliness.quick and helpful staff..

We do hope to have the opportunity to welcome you back to Crowne Plaza Nairobi when you next visit Kenya.

Best Regards

Lorenzo Baleri
General Manager

Crowne Plaza Nairobi
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Nairobi, Kenya
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 22, 2012

Recently had an extended stay here for three weeks in whilst searching for a property in the area. This was the perfect base.

The staff are extremely polite, well trained and the food was great. The place is super clean. Even though the area is undergoing a lot of renovations (roads etc) and the locale is very dusty, this is really a haven of calm.

We tried most services during our stay - everything from great massages, to haircut and use of the sports facilities. Everything exceeded our expectations.

There is a good range of places to eat - the upper end restaurant is fantastic, and even the poolside and room service menus didn't disappoint.

Ian and the concierge team know a lot about the area and are great guys - always ready for a chat.

Top tip: Beet Basic juice (restaurant/by the pool) - all your daily vitamins in one delicious drink!

Did have an issue with staff letting doors slam, for example once they've delivered room service or when servicing rooms in the morning (as doors are heavy) and passed this onto housekeeping team upon departure. This was only as I was working in my room often, so at hotel most of the day. Satisfed that they will look at this issue.

Room Tip: During road rebuild, go for a poolside room.
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, December 17, 2012
Dear 15Annemarie ,

It was very pleasing to know that you had a "Perfect stay" at the Crowne Plaza Nairobi and I would like to thank you for taking the time to recommend us on TripAdvisor.

It was a pleasure to read your review and to know that how you made it clear to see how much you enjoyed our hotel and appreciated the Health SPA, Good Food and efficient friendly service.

I am glad that we were able to exceed your expectations. and will certainly encourage Ian, our Doorman to keep up the sterling job.

Looking forward to welcoming you back to our hotel soon.

Best Wishes,

Lorenzo Baleri
General Manager
Crowne Plaza Nairobi
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toronto
Top Contributor
63 reviews 63 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed November 16, 2012

After experiencing some African hotels that had dubious plumbing, hot water, and no security, it was good to stay at the Crowne Plaza. Food was very good. Room was clean and comfortable with air conditioning, which allowed us to do hand laundry and get it dried by morning. Service from everyone in hotel is excellent. While expensive at $230 a night, it was a welcome oasis after a dusty safari.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, December 17, 2012
Dear TorontoAlan,
We would like to thank you for choosing Crowne Plaza Nairobi on your trip to Kenya.

We appreciate your detailed review and your feedback about the hotel's good food, clean and comfortable rooms and the excellent service received.

I sincerely hope to have the opportunity of welcoming you back again to our hotel.

Kind Regards

Lorenzo Baleri
General Manager Crowne Plaza Nairobi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Upper Hill Estate
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 105 Hotels in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
Number of rooms: 162
Official Description (provided by the hotel):
Crowne Plaza Nairobi is a new and stylish, 4 Star hotel strategically located in the commercial area of Upper Hill in Nairobi. The hotel is surrounded by multinational companies, diplomatic missions, banks, government offices, insurers and hospitals. Our pillar-less ballroom and 6 boardrooms with state-of-the-art equipments make it the ideal place to stay and meet. The Crowne Plaza Nairobi is just a 30 minute drive from the Jomo Kenyatta International Airport, 10 minutes drive to the City Centre and 20 minutes drive to the famous Nairobi National Park and Animal Orphanage. Crowne Plaza Nairobi has 162 superbly appointed spacious rooms which include thirteen suites, a club floor with its exclusive lounge. All rooms are air conditioned and have high speed wireless internet connectivity. To compliment this is the Business Centre, the double story ultra modern fitness centre and heated swimming pool, Multiple restaurants and a double story bar, 24 hour room service, a gift shop, money changing facilities, beauty salon, travel desk, secure and ample parking space, and same day laundry facilities. ... more   less 
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