Stayed here for two weeks. The linen, bedding, soft pillows are nice. Slept very well after a long day. All hotel staff starting from security, door man, front lobby, room service, janitors, etc. are courteous and polite. If you eat only vegetarian food, choices immediately outside Crowne Plaza are very limited. Since it is located in the upper hill area, we used to walk down the hill in the evenings to have dinner in downtown Nairobi. Then, take a taxi back to Upper hill later in the night. Since this hotel is relatively new, overall stay was excellent. Hope the management maintains the enthusiasm and standards over the years.